Beyond mere automation: A techno-functional framework for reimagining gen-AI in supply chain operations
2025
As Generative AI (Gen-AI) continues to evolve rapidly, its potential to transform supply chain operations remains largely unexplored. Narrowing in on retail supply chain, this paper presents a taxonomy diagram that categorizes trends in Gen-AI adoption across various functions thereby mapping current Gen-AI capabilities and identifying immediate opportunities and potential challenges. We identify several key patterns in Gen-AI integration, including the automation of routine cognitive tasks, and enhancement of human decision-making capabilities. We posit that while Gen-AI shows immense promise in improving supply chain efficiency and resilience, successful implementation requires careful consideration of existing workflows, user capabilities, and organizational readiness. Finally, we present a cohesive vision for scaling Gen-AI in Supply Chain operations. Ultimately, this position paper provides insights for both practitioners looking to implement Gen-AI solutions and researchers exploring the future of AI in and for supply chain management.
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