Customer-obsessed science


Research areas
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July 29, 2025New cost-to-serve-software metric that accounts for the full software development lifecycle helps determine which software development innovations provide quantifiable value.
Featured news
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ISPRS Technical Commission IV Symposium 20242024Digital Twins as virtual representations of industrial assets are being used to assimilate varied sources of data for improved awareness and decision making in operations and process optimisation. This paper explores the integration of IoT sensors into a spatial digital twin called Fuse that Woodside Energy has been building for the assets it operates. We describe the Fuse platform and its knowledge graph
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RecSys 20242024For many recommender systems, the primary data source is a his-torical record of user clicks. The associated click matrix is often very sparse, as the number of users × products can be far larger than the number of clicks. Such sparsity is accentuated in cold-start settings, which makes the efficient use of metadata information of paramount importance. In this work, we propose a simple approach to address
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2024The sequential process of conceptualization and instantiation is essential to generalizable commonsense reasoning as it allows the application of existing knowledge to unfamiliar scenarios. However, existing works tend to undervalue the step of instantiation and heavily rely on pre-built concept taxonomies and human annotations to collect both types of knowledge, resulting in a lack of instantiated knowledge
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2024The rapid development of language models (LMs) brings unprecedented accessibility and usage for both models and users. On the one hand, powerful LMs achieve state-of-the-art performance over numerous downstream NLP tasks. On the other hand, more and more attention is paid to unrestricted model accesses that may bring malicious privacy risks of data leakage. To address these issues, many recent works propose
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MICRO 20242024In this paper, we introduce Surf-Deformer, a code deformation framework that seamlessly integrates adaptive defect mitigation functionality into the current surface code workflow. It crafts several basic deformation instructions based on fundamental gauge transformations, which can be combined to explore a larger design space than previous methods. This enables more optimized deformation processes tailored
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