Customer-obsessed science
Research areas
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November 11, 20265 min readStatic analysis of deployed networks helps reduce the risk that sensitive data leaks across partitions, supporting the security and reliability of global-scale networking.
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October 20, 20263 min read
Featured news
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2026Unified Multi-Modal Generation (UMMG) models support seamless switching between generation tasks spanning multiple modality combinations within a single conversational interface. However, existing safety benchmarks construct prompts independently per modality, so different modalities cover different harmful intentions, preventing holistic evaluation of UMMG models. We propose an intention-grounded evaluation
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AACL 20262026Large language model (LLM)-based agents are widely deployed in user-facing services but remain error-prone in new tasks, tend to repeat the same failure patterns, and show substantial run-to-run variability. Fixing failures via environment-specific training or manual patching is costly and hard to scale. To enable self-evolving agents in user-facing service environments, we propose WISE-Flow, a workflow-centric
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2026Local search systems must determine WHERE to search before retrieving results. We present OmniQUM, a fine-tuned 7B model for generative location disambiguation: given a query and geo-coordinates, it produces a disambiguated location target and bounding box decision in a single pass. Unlike NER + gazetteer pipelines, it jointly reasons over query intent and geographic context. We train across 14 locales
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INLG 20262026Retrieval-Augmented Generation (RAG) systems are built on an unexamined assumption: that queries have correct answers and retrieval should converge toward them. This position paper argues that this creates a factual bias where RAG systems optimize for reducing epistemic uncertainty while ignoring the aleatoric uncertainty, inherent in opinion-rich content. The consequences go beyond technical limitations
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KDD 2026 Workshop on Evaluation and Trustworthiness of Agentic AI2026Deploying LLM-based agentic systems in high-stakes operational settings requires achieving trustworthiness, explainability, consistency, and adaptability simultaneously. Existing approaches such as manual expert audit, supervised classifiers, or hard-coded rule systems struggle to achieve them within a unified framework. In this paper, we introduce a LLM-based rule learning framework comprising three modules
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