Customer-obsessed science


Research areas
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July 29, 2025New cost-to-serve-software metric that accounts for the full software development lifecycle helps determine which software development innovations provide quantifiable value.
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2024Large Language Models (LLMs) have the promise to revolutionize computing broadly, but their complexity and extensive training data also expose significant privacy vulnerabilities. One of the simplest privacy risks associated with LLMs is their susceptibility to membership inference attacks (MIAs), wherein an adversary aims to determine whether a specific data point was part of the model’s training set.
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RecSys 2024 Workshop on Strategic and Utility-aware Recommendation2024Accurate attribute extraction is critical for beauty product recommendations and building trust with customers. This remains an open problem, as existing solutions are often unreliable and incomplete. We present a system to extract beauty-specific attributes using end-to-end supervised learning based on beauty product ingredients. A key insight to our system is a novel energy-based implicit model architecture
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CIKM 2024 Workshop on Generative AI for E-commerce2024We introduce VARM, variant relationship matcher strategy, to identify pairs of variant products in e-commerce catalogs. Traditional definitions of entity resolution are concerned with whether product mentions refer to the same underlying product. However, this fails to capture product relationships that are critical for e-commerce applications, such as having similar, but not identical, products listed
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RecSys 20242024Improving search functionality poses challenges such as data scarcity for model training, metadata enrichment for comprehensive document indexing, and the labor-intensive manual annotation for evaluation. Traditionally, iterative methods relying on human annotators and customer feedback have been used. However, recent advancements in Large Language Models (LLMs) offer new solutions. This paper focuses on
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E-commerce stores enable multilingual product discovery which require accurate product title translation. Multilingual large language models (LLMs) have shown promising capacity to perform machine translation tasks, and it can also enhance and translate product titles cross-lingually in one step. However, product title translation often requires more than just language conversion because titles are short
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