Customer-obsessed science


Research areas
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July 29, 2025New cost-to-serve-software metric that accounts for the full software development lifecycle helps determine which software development innovations provide quantifiable value.
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Getting a good understanding of the customer intent is essential in e-commerce search engines. In particular, associating the correct product type to a search query plays a vital role in surfacing correct products to the customers. Query product type classification (Q2PT) is a particularly challenging task because search queries are short and ambiguous, the number of existing product categories is extremely
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2024Training large language models (LLMs) for external tool usage is a rapidly expanding field, with recent research focusing on generating synthetic data to address the shortage of available data. However, the absence of systematic data quality checks poses complications for properly training and testing models. To that end, we propose two approaches for assessing the reliability of data for training LLMs
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2024Current instruction-tuned language models are exclusively trained with textual preference data and thus are often not aligned with the unique requirements of other modalities, such as speech. To better align language models with the speech domain, we explore (i) prompting strategies grounded in radio-industry best practices and (ii) preference learning using a novel speech-based preference data of 20K samples
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Findings of EMNLP 20242024Augmenting Large Language Models (LLMs) with information retrieval capabilities (i.e., Retrieval-Augmented Generation (RAG)) has proven beneficial for knowledge-intensive tasks. However, understanding users’ contextual search intent when generating responses is an understudied topic for conversational question answering (QA). This conversational extension leads to additional concerns when compared to single-turn
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RecSys 20242024Music Search encounters a significant challenge as users increasingly rely on catchy lines from lyrics to search for both new releases and other popular songs. Integrating lyrics into existing lexical search index or using lyrics vector index pose difficulties due to lyrics text length. While lexical scoring mechanisms like BM25 are inadequate and necessitates complex query planning and index schema for
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