Customer-obsessed science
Research areas
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November 11, 20265 min readStatic analysis of deployed networks helps reduce the risk that sensitive data leaks across partitions, supporting the security and reliability of global-scale networking.
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October 20, 20263 min read
Featured news
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CIKM 20192019Fact-centric information needs are rarely one-shot; users typically ask follow-up questions to explore a topic. In such a conversational setting, the user’s inputs are often incomplete, with entities or predicates left out, and ungrammatical phrases. This poses a huge challenge to question answering (QA) systems that typically rely on cues in full-fledged interrogative sentences. As a solution, we develop
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Interspeech 20192019This paper proposes a simple phone mapping approach to multi-dialect acoustic modeling. In contrast to the widely used shared hidden layer (SHL) training approach (hidden layers are shared across dialects whereas output layers are kept separate), phone mapping simplifies model training and maintenance by allowing all the network parameters to be shared; it also simplifies online adaptation via HMM-based
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NAACL 20192019End-to-end neural models for goal-oriented conversational systems have become an increasingly active area of research, though results in real-world settings are few. We present real-world results for two issue types in the customer service domain. We train models on historical chat transcripts and test on live contacts using a human-in-the-loop research platform. Additionally, we incorporate customer profile
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NeurIPS 2019 Workshop on Science Meets Engineering of Deep Learning2019Extreme multi-label text classification (XMC) concerns tagging input text with the most relevant labels from an extremely large set. Recently, pretrained language representation models such as BERT (Bidirectional Encoder Representations from Transformers) have been shown to achieve outstanding performance on many NLP tasks including sentence classification with small label sets (typically fewer than thousands
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NAACL 20192019Relation Extraction (RE) aims to label relations between groups of marked entities in raw text. Most current RE models learn context-aware representations of the target entities that are then used to establish relation between them. This works well for intrasentence RE and we call them first-order relations. However, this methodology can sometimes fail to capture complex and long dependencies. To address
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