Customer-obsessed science
Research areas
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October 1, 202610 min readAugmenting a network graph with agentic AI produces a “digital twin” that can help isolate network failures.
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August 21, 20269 min read
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July 30, 20268 min read
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July 29, 20266 min read
Featured news
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KDD 20222022We present results from a large-scale experiment on pretraining encoders with non-embedding parameter counts ranging from 700M to 9.3B, their subsequent distillation into smaller models ranging from 17M-170M parameters, and their application to the Natural Language Understanding (NLU) component of a virtual assistant system. Though we train using 70% spoken-form data, our teacher models perform comparably
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Interspeech 20222022As for other forms of AI, speech recognition has recently been examined with respect to performance disparities across different user cohorts. One approach to achieve fairness in speech recognition is to (1) identify speaker cohorts that suffer from subpar performance and (2) apply fairness mitigation measures targeting the cohorts discovered. In this paper, we report on initial findings with both discovery
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NAACL 2022 Workshop on Semantic Evaluation2022We present the findings of SemEval-2022 Task 11 on Multilingual Complex Named Entity Recognition MULTICONER. Divided into 13 tracks, the task focused on methods to identify complex named entities (like media titles, products, and groups) in 11 languages in both monolingual and multi-lingual scenarios. Eleven tracks were for building monolingual NER models for individual languages, one track focused on multilingual
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SIGIR 2022 Workshop on eCommerce2022Recently, gradient based multi-objective optimization methods have been developed to find models that are aligned with preference directions (MOO-PD) in machine learning community. Most of the methods are tuned and tested with multi-task learning problems in computer vision tasks with deep neural networks. While MOO-PD is useful in building a model with user specified MOO criteria, there is no existing
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Interspeech 20222022Conversational agents commonly utilize keyword spotting (KWS) to initiate voice interaction with the user. For user experience and privacy considerations, existing approaches to KWS largely focus on accuracy, which can often come at the expense of introduced latency. To address this tradeoff, we propose a novel approach to control KWS model latency and which generalizes to any loss function without explicit
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