Customer-obsessed science
Research areas
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November 28, 20254 min readLarge language models are increasing the accuracy, reliability, and consistency of the product catalogue at scale.
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November 20, 20254 min read
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October 20, 20254 min read
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October 14, 20257 min read
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October 2, 20253 min read
Featured news
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SLT 20222022This paper investigates an approach for adapting RNNTransducer (RNN-T) based automatic speech recognition (ASR) model to improve the recognition of unseen words during training. Prior works have shown that it is possible to incrementally fine-tune the ASR model to recognize multiple sets of new words. However, this creates a dependency between the updates which is not ideal for the hot-fixing use-case where
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EMNLP 20222022Users expect their queries to be answered by search systems, regardless of the query’s surface form, which include keyword queries and natural questions. Natural Language Understanding (NLU) components of Search and QA systems may fail to correctly interpret semantically equivalent inputs if this deviates from how the system was trained, leading to suboptimal understanding capabilities. We propose the keyword-question
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ECCV 20222022Leveraging the characteristics of convolutional layers, neural networks are extremely effective for pattern recognition tasks. However in some cases, their decisions are based on unintended information leading to high performance on standard benchmarks but also to a lack of generalization to challenging testing conditions and unintuitive failures. Recent work has termed this ”shortcut learning” and addressed
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EMNLP 20222022Task-oriented dialogue systems in industry settings need to have high conversational capability, be easily adaptable to changing situations and conform to business constraints. This paper describes a 3-step procedure to develop a conversational model that satisfies these criteria and can efficiently scale to rank a large set of response candidates. First, we provide a simple algorithm to semiautomatically
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EMNLP 20222022The product attribute value extraction (AVE) task aims to capture key factual information from product profiles, and is useful for several downstream applications in e-Commerce platforms. Previous contributions usually formulate this task using sequence labeling or reading comprehension architectures. However, sequence labeling models tend to be conservative in their predictions resulting in a high false
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