Customer-obsessed science
Research areas
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November 6, 2025A new approach to reducing carbon emissions reveals previously hidden emission “hotspots” within value chains, helping organizations make more detailed and dynamic decisions about their future carbon footprints.
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Featured news
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The predominant approach for training web navigation agents gathers human demonstrations for a set of popular websites and hand-written tasks, but it is becoming clear that human data is an inefficient resource. We develop a pipeline to facilitate internet-scale training for agents without laborious human annotations. In the first stage, an LLM generates tasks for 150k diverse websites. In the next stage
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2025Effectively selecting data from population subgroups where a model performs poorly is crucial for improving its performance. Traditional methods for identifying these subgroups often rely on sensitive information, raising privacy issues. Additionally, gathering such information at runtime might be impractical. This paper introduces a cost-effective strategy that addresses these concerns. We identify underperforming
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2025Goal-oriented script planning, or the ability to plan coherent sequences of actions toward specific goals, is commonly used by humans to plan for daily activities. In e-commerce, customers increasingly seek LLM-based assistants to plan for them with a script and recommend products at each step, thereby facilitating convenient and efficient shopping experiences. However, this capability remains under-explored
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2025A generalist foundation model agent needs to have a large and diverse skill repertoire, such as finding directions between two travel locations and buying specific items from the Internet. If each skill needs to be specified manually through a fixed set of human-annotated instructions, the agent’s skill repertoire will necessarily be limited due to the scalability of human-annotated instructions. In this
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2025Given a semi-structured knowledge base (SKB), where text documents are interconnected by relations, how can we effectively retrieve relevant information to answer user questions? Retrieval-Augmented Generation (RAG) retrieves documents to assist large language models (LLMs) in question answering; while Graph RAG (GRAG) uses structured knowledge bases as its knowledge source. However, many questions require
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