Customer-obsessed science
Research areas
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November 20, 20254 min readA new evaluation pipeline called FiSCo uncovers hidden biases and offers an assessment framework that evolves alongside language models.
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October 2, 20253 min read
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September 2, 20253 min read
Featured news
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ACL 2023 Workshop on Computational Approaches to Subjectivity, Sentiment and Social Media Analysis (WASSA)2023Aspect-based Sentiment Analysis (ABSA) is a fine-grained sentiment analysis task which involves four elements from user-generated texts: aspect term, aspect category, opinion term, and sentiment polarity. Most computational approaches focus on some of the ABSA sub-tasks such as tuple (aspect term, sentiment polarity) or triplet (aspect term, opinion term, sentiment polarity) extraction using either pipeline
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TSD 20232023Modern Automatic Speech Recognition (ASR) technology is typically fine-tuned for a targeted domain or application to obtain the best recognition results. This requires training and maintaining a dedicated ASR model for each domain, which increases the overall cost. Moreover, fine-tuned model might not be the most optimal way of sharing knowledge across domains. To address this, we propose a novel unified
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KDD 20232023A complex logic query in a knowledge graph refers to a query expressed in logic form that conveys a complex meaning, such as where did the Canadian Turing award winner graduate from? Knowledge graph reasoning-based applications, such as dialogue systems and interactive search engines, rely on the ability to answer complex logic queries as a fundamental task. In most knowledge graphs, edges are typically
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Interspeech 20232023Recognition of personalized content remains a challenge in end-to-end speech recognition. We explore three novel approaches that use personalized content in a neural rescoring step to improve recognition: gazetteers, prompting, and a cross-attention based encoder-decoder model. We use internal de-identified en-US data from interactions with a virtual voice assistant supplemented with personalized named
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Interspeech 20232023Conformer-based end-to-end models have become ubiquitous these days and are commonly used in both streaming and non-streaming automatic speech recognition (ASR). Techniques like dual-mode and dynamic chunk training helped unify streaming and non-streaming systems. However, there remains a performance gap between streaming with a full and limited past context. To address this issue, we propose the integration
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