Customer-obsessed science
Research areas
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November 20, 20254 min readA new evaluation pipeline called FiSCo uncovers hidden biases and offers an assessment framework that evolves alongside language models.
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October 2, 20253 min read
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September 2, 20253 min read
Featured news
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ICML 2023 Workshop on Interactive Learning with Implicit Human Feedback2023In this work, we show how to collect and use human feedback to improve complex models in information retrieval systems. Human feedback often improves model performance, yet little has been shown to combine human feedback and model tuning in an end-to-end setup with public resources. To this end, we develop a system called Crowd-Coachable Retriever (CCR),1 where we use crowd-sourced workers and open-source
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KDD 2023 International Workshop on Mining and Learning from Time Series (MileTS)2023Predictive maintenance (PdM) is one of the most important machine learning (ML) use cases in a wide range of businesses that own or manufacture machinery. Many PdM applications utilize event logs/sequences that record machine operating conditions and health data. However, industrial scale PdM use cases bring a variety of challenges which makes it difficult to directly apply state-of-the-art models. In this
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KDD 2023 Workshop on Online and Adaptive Recommender Systems (OARS)2023Rogue actors employ sophisticated automation techniques to mimic human browsing/click patterns and generate invalid (i.e., fraudulent or robotic) traffic on retail marketplaces to artificially inflate their key performance metrics at the expense of their legitimate competitors. To maintain a clean and fair advertising system, it is essential to identify and mitigate ad traffic that is invalid, i.e., fraudulent
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KDD 2023 Workshop on Machine Learning in Finance (MLF)2023Subledgers maintain detailed information about specific accounts or transactions in order to substantiate the general ledger. Subledgers provide a granular level of detail for financial reporting and analysis, which is especially essential for accounts receivables and payables. The size of subledgers can vary greatly depending on the complexity and volume of transactions and their size can also increase
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KDD 2023 Workshop on Robust NLP for Finance (RobustFin)2023In large corporations, millions of cash transactions are booked via cash management software (CMS) per month. Most CMS systems adopt a key-word (search string) based matching logic for booking, which checks if the cash transaction description contains a specific search string and books the transaction to an appropriate general ledger account (GL-account) according to a booking rule. However, due to the
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