Customer-obsessed science
Research areas
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November 20, 20254 min readA new evaluation pipeline called FiSCo uncovers hidden biases and offers an assessment framework that evolves alongside language models.
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October 2, 20253 min read
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September 2, 20253 min read
Featured news
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IEEE ICIP 20232023On shopping websites, product images of low quality negatively affect customer experience. Although there are plenty of work in detecting images with different defects, few efforts have been dedicated to correct those defects at scale. A major challenge is that there are thousands of product types and each has specific defects, therefore building defect specific models is unscalable. In this paper, we propose
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Interspeech 20232023Speech generation for machine dubbing adds complexity to conventional Text-To-Speech solutions as the generated output is required to match the expressiveness, emotion and speaking rate of the source content. Capturing and transferring details and variations in prosody is a challenge. We introduce phrase-level cross-lingual prosody transfer for expressive multi-lingual machine dubbing. The proposed phrase-level
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Interspeech 20232023Prosody transfer is well-studied in the context of expressive speech synthesis. Cross-lingual prosody transfer, however, is challenging and has been underexplored to date. In this paper, we present a novel solution to learn prosody representations that are transferable across languages and speakers for machine dubbing of expressive multimedia contents. Multimedia contents often contain field recordings.
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ACL 20232023Spoken Question Answering (QA) is a key feature of voice assistants, usually backed by multiple QA systems. Users ask questions via spontaneous speech which can contain disfluencies, errors, and informal syntax or phrasing. This is a major challenge in QA, causing unanswered questions or irrelevant answers, and leading to bad user experiences. We analyze failed QA requests to identify core challenges: lexical
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ACL 20232023Customers interacting with product search en-gines are increasingly formulating information-seeking queries. Frequently Asked Ques-tion (FAQ) retrieval aims to retrieve common question-answer pairs for a user query with question intent. Integrating FAQ retrieval in product search can not only empower users to make more informed purchase decisions, but also enhance user retention through efficient post-purchase
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