Customer-obsessed science
Research areas
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November 20, 20254 min readA new evaluation pipeline called FiSCo uncovers hidden biases and offers an assessment framework that evolves alongside language models.
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September 2, 20253 min read
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Featured news
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WACV 2024 Workshop on Pretraining2023To build scalable models for the challenging real-world tasks, it is important to learn from diverse, multi-modal data in various forms (e.g., videos, text, images). Amongst the existing works, a plethora of them have been focusing on leveraging large but cumbersome cross-modal architectures. Regardless of their effectiveness, larger architectures unavoidably prevent the models from being extended to realworld
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FSDM 20232023The Net Promoter Score (NPS) is often used in customer experience programs for measuring customer loyalty. Increasingly more companies seek to automatically process millions of pieces of customer feedback from social media per month in order to estimate their NPS, leveraging advanced analytics like machine learning (ML) and natural language processing (NLP). Discovering trends and themes in customer interactions
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CIKM 20232023The recent surge in Large Language Model (LLM) related applications has led to a concurrent escalation in expectations for LLMs to accommodate a myriad of personas and encompass a broad spectrum of perspectives. An important first step towards addressing this demand is to align language models with specific personas, be it groups of users or individuals. Towards this goal, we first present a new conceptualization
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IEEE BigData 20232023Hierarchies are common structures used to organize data, such as e-commerce hierarchies associated with product data. With these product hierarchies, we aim to learn hierarchy-aware product text embeddings to improve fine-tuning performance on a variety of downstream e-commerce tasks. Existing methods leverage hierarchies by either aligning the text embeddings to separate hierarchical embeddings or by aligning
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WACV 2024 Workshop on Image/Video/Audio Quality in Computer Vision and Generative AI2023Recent works have shown great success in synchronizing lip-movements in a given video with a dubbed audio stream. However, comparison and efficacy of the synchronization capabilities of these methods is still weakly substantiated due to the lack of a generalized and visually-grounded evaluation method. This work proposes a simple and grounded algorithm – PhoVis, that can measure synchronization and the
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