Customer-obsessed science
Research areas
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November 6, 2025A new approach to reducing carbon emissions reveals previously hidden emission “hotspots” within value chains, helping organizations make more detailed and dynamic decisions about their future carbon footprints.
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Featured news
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2025For an e-commerce domain, the address is the single most important piece of data for ensuring accurate and reliable deliveries. In this two-part study, we first outline the construction of a language model to assist customers with address standardization and in the latter part, we detail a novel Pareto-ensemble multi-task prediction algorithm that derives critical insights from addresses to minimize operational
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2025We introduce a novel, training free cascade for auto-prompting Large Language Models (LLMs) to assess product quality in e-commerce. Our system requires no training labels or model fine-tuning, instead automatically generating and refining prompts for evaluating attribute quality across tens of thousands of product category–attribute pairs. Starting from a seed of human-crafted prompts, the cascade progressively
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NeurIPS 2025 Workshop on Multi-Turn Interactions in Large Language Models2025Simulating step-wise human behavior with Large Language Models (LLMs) has become an emerging research direction, enabling applications in various practical domains. While prior methods, including prompting, supervised fine-tuning (SFT), and reinforcement learning (RL), have shown promise in modeling step-wise behavior, they primarily learn a population-level policy without conditioning on a user's persona
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2025Recent advancements in large language models (LLMs) have enabled their successful application to a broad range of tasks. However, in information-intensive tasks, the prompt length can grow fast, leading to increased computational requirements, performance degradation, and induced biases from irrelevant or redundant information. Recently, various prompt compression techniques have been introduced to optimize
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2025Retrieval-Augmented Generation (RAG) has significantly mitigated the hallucinations of Large Language Models (LLMs) by grounding the generation with external knowledge. Recent extensions of RAG to graph-based retrieval offer a promising direction, leveraging the structural knowledge for multi-hop reasoning. However, existing graph RAG typically decouples retrieval and reasoning processes, which prevents
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