Customer-obsessed science


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September 2, 2025Audible's ML algorithms connect users directly to relevant titles, reducing the number of purchase steps for millions of daily users.
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Featured news
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Accurate intent classification is critical for efficient routing in customer service, ensuring customers are connected with the most suitable agents while reducing handling times and operational costs. However, as companies expand their product lines, intent classification faces scalability challenges due to the increasing number of intents and variations in taxonomy across different verticals. In this
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KDD 2025 Workshop on Structured Knowledge for Large Language Models2025Despite advances in large language model (LLM)-based natural language interfaces for databases, scaling to enterprise-level data catalogs remains an under-explored challenge. Prior works addressing this challenge rely on domain-specific fine-tuning—complicating deployment—and fail to leverage important semantic context contained within database metadata. To address these limitations, we introduce a component-based
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Financial accounting systems rely heavily on subledgers to track detailed transaction records. However, modern systems often evolve into complex architectures where different components use inconsistent labeling conventions, making it difficult to understand and utilize important relationships within subledger data. This paper presents a novel framework LLM-STARS (LLM-Enhanced Standardization of Time-series
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KDD 2025 Workshop on Prompt Optimization2025Despite advances in the multilingual capabilities of Large Language Models (LLMs), their performance varies substantially across different languages and tasks. In multilingual retrieval-augmented generation (RAG)-based systems, knowledge bases (KB) are often shared from high-resource languages (such as English) to lowresource ones, resulting in retrieved information from the KB being in a different language
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2025We introduce Griffin, the first foundation model attemptation designed specifically for Relational Databases (RDBs). Unlike previous smaller models focused on single RDB tasks, Griffin unifies the data encoder and task decoder to handle diverse tasks. Additionally, we enhance the architecture by incorporating a cross-attention module and a novel aggregator. Griffin utilizes pretraining on both single-table
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