Customer-obsessed science


Research areas
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July 29, 2025New cost-to-serve-software metric that accounts for the full software development lifecycle helps determine which software development innovations provide quantifiable value.
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2024We study the differences arising from merging predictors in the causal and anti-causal directions using the same data. In particular we study the asymmetries that arise in a simple model where we merge the predictors using one binary variable as target and two continuous variables as predictors. We use Causal Maximum Entropy (CMAXENT) as inductive bias to merge the predictors, however, we expect similar
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2024The ability to construct transferable descriptors for molecular and biological systems has broad applications in drug discovery, molecular dynamics, and protein analysis. Geometric graph neural networks (Geom-GNNs) utilizing all-atom information have revolutionized atomistic simulations by enabling the prediction of interatomic potentials and molecular properties. Despite these advances, the application
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AI-ML Systems 20242024Internet is one of the largest scale distributed system made up of multiple networks that is used to digitally connect billions of users. Traffic Engineering (TE) is a core problem in networking, which is responsible for routing packets across networks to provide the best user experience while ensuring a secure, stable, well-utilized and cost-efficient network. The time-varying graph nature of the network
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2024Customer behavioral data significantly impacts e-commerce search systems. However, in the case of less common queries, the associated behavioral data tends to be sparse and noisy, offering inadequate support to the search mechanism. To address this challenge, the concept of query reformulation has been introduced. It suggests that less common queries could utilize the behavior patterns of their popular
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JAMA Network Open2024Question: What is the association between enrollment in a subscription program that offers Amazon Prime members access to 60 common generic prescription drugs for a $5 monthly fee with medication refills, days’ supply and out-of-pocket costs? Findings: In this cohort study comparing 5,003 enrollees to 5,137 controls, before and after enrollment, subscription program enrollment was associated with statistically
Academia
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