Customer-obsessed science
Research areas
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November 6, 2025A new approach to reducing carbon emissions reveals previously hidden emission “hotspots” within value chains, helping organizations make more detailed and dynamic decisions about their future carbon footprints.
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Featured news
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E-commerce stores typically test changes to ranking algorithms through rigorous A/B testing which requires a change to satisfy some predefined success criteria on multiple metrics. This problem of simultaneously optimization of multiple metrics is multi-objective-optimization (MOO). A common method for MOO is to choose a set of weights to scalarize the multiple metrics into one ranking objective. However
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Winter Simulation Conference 20242024Organizations today are integrating technologies such as cloud computing, and digital twin in their manufacturing and logistical processes. In a capital-intensive logistics industry, Discrete event simulation (DES) plays a crucial role in distribution center design, automation system performance analysis, optimization and operational planning. Developing and deploying DES models demands proficiency in various
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State-of-the-art performance has been achieved in recent years on tasks such as search, recommendation and classification using Visuo-Lingual Multi-Modal models. While the pre-trained Vision-Language models like Contrastive Language-Image Pre-training (CLIP) have achieved promising zero-shot performance on several generalized tasks by learning vision-language concepts in a common space, the natural hierarchical
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2024Knowledge graphs (KGs) complement Large Language Models (LLMs) by providing reliable, structured, domain-specific, and up-to-date external knowledge. However, KGs and LLMs are often developed separately and must be integrated after training. We introduce Tree-of-Traversals, a novel zero-shot reasoning algorithm that enables augmentation of black-box LLMs with one or more KGs. The algorithm equips a LLM
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A complementary item is an item that pairs well with another item when consumed together. In the context of e-commerce, providing recommendations for complementary items is essential for both customers and stores. Current models for suggesting complementary items often rely heavily on user behavior data, such as co-purchase relationships. However, just because two items are frequently bought together does
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