Customer-obsessed science
Research areas
-
August 26, 20265 min readDiscounting the opinions of LLM judges with highly correlated outputs ensures that panels of judges reflect a true diversity of perspectives.
-
August 21, 20269 min read
-
July 30, 20268 min read
-
-
July 9, 202610 min read
Featured news
-
Transactions on Machine Learning Research2025While accuracy is a critical requirement for time series forecasting, an equally important desideratum is reasonable forecast volatility across forecast creation dates (FCDs). Even highly accurate models can produce erratic revisions between FCDs, undermining trust and disrupting downstream decision-making. To improve the volatility of forecast revisions, state-of-the-art models like MQCNN, MQT, and SPADE
-
ICCV 2025 Workshop on Computer Vision in Advertising and Marketing2025The rapid integration of artificial intelligence (AI) in influencer marketing has transformed the industry, offering enhanced efficiency and scalability, while raising critical concerns about authenticity, transparency, and consumer trust preservation. This survey examines current approaches to human-AI collaboration in influencer marketing, analyzing how brands can leverage AI-powered content generation
-
AACL 20252025Search queries with superlatives (e.g., best, most popular) require comparing candidates across multiple dimensions, demanding linguistic understanding and domain knowledge. We show that LLMs can uncover latent intent behind these expressions in e-commerce queries through a framework that extracts structured interpretations or hints. Our approach decomposes queries into attribute-value hints generated concurrently
-
Journal of the Royal Statistical Society, Series B2025Completely randomized experiments, originally developed by Fisher and Neyman in the 1930s, are still widely used in practice, even in online experimentation. However, such designs are of limited value for answering standard questions in marketplaces, where multiple populations of agents interact strategically, leading to complex patterns of spillover effects. In this paper, we derive the finite-sample properties
-
RecSys 2025 Workshop on Generative AI for E-commerce, NeurIPS 2025 Workshop on Reliable ML from Unreliable Data2025As Large Language Models (LLMs) are increasingly deployed in customer-facing applications, a critical yet underexplored question is how users communicate differently with LLM chatbots compared to human agent. In this study, we present empirical evidence that users adopt distinct communication styles when users interact with chatbots versus human agents. Our analysis reveals significant differences in grammatical
Collaborations
View allWhether you're a faculty member or student, there are number of ways you can engage with Amazon.
View all