Customer-obsessed science


Research areas
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August 11, 2025Trained on millions of hours of data from Amazon fulfillment centers and sortation centers, Amazon’s new DeepFleet models predict future traffic patterns for fleets of mobile robots.
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Featured news
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ACL 2024 Workshop on NLP for Conversational AI2024Continued improvement of conversational assistants in knowledge-rich domains like E-Commerce requires large volumes of realistic high-quality conversation data to power increasingly sophisticated LLM chatbots, dialogue managers, response rankers, and recommenders. The problem is worse for multi-modal interactions in realistic conversational product search and recommendation. Here, an artificial sales agent
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E-commerce stores typically test changes to ranking algorithms through rigorous A/B testing which requires a change to satisfy some predefined success criteria on multiple metrics. This problem of simultaneously optimization of multiple metrics is multi-objective-optimization (MOO). A common method for MOO is to choose a set of weights to scalarize the multiple metrics into one ranking objective. However
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Winter Simulation Conference 20242024Organizations today are integrating technologies such as cloud computing, and digital twin in their manufacturing and logistical processes. In a capital-intensive logistics industry, Discrete event simulation (DES) plays a crucial role in distribution center design, automation system performance analysis, optimization and operational planning. Developing and deploying DES models demands proficiency in various
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State-of-the-art performance has been achieved in recent years on tasks such as search, recommendation and classification using Visuo-Lingual Multi-Modal models. While the pre-trained Vision-Language models like Contrastive Language-Image Pre-training (CLIP) have achieved promising zero-shot performance on several generalized tasks by learning vision-language concepts in a common space, the natural hierarchical
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2024Knowledge graphs (KGs) complement Large Language Models (LLMs) by providing reliable, structured, domain-specific, and up-to-date external knowledge. However, KGs and LLMs are often developed separately and must be integrated after training. We introduce Tree-of-Traversals, a novel zero-shot reasoning algorithm that enables augmentation of black-box LLMs with one or more KGs. The algorithm equips a LLM
Academia
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