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Why Conversational AI won’t replace healthcare providers

By Rashmi Gangadharaiah, Chaitanya Shivade, Parminder Bhatia, Yi Zhang, Taha Kass-Hout
2020
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Advances in Artificial Intelligence (AI) will help automate expensive and laborious tasks with ever greater accuracy and throughput. Conversational Intelligence, the ability by which humans connect, engage, problem solve and navigate with others is critical for healthcare providers to help patients reach good outcomes. The rapid rise in the availability of data in healthcare has raised the promise that research in Conversational AI can be applied to replace medical experts with artificial agents or bots. We argue that conversational AI will increase efficiency and accuracy of medical experts and will create new avenues for jobs that never existed before and will not replace healthcare providers.
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