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Credit: Glynis Condon

Seven Amazon scientists shaping the future of AI

To commemorate International Women’s Day, we spoke to women scientists across a variety of research areas at Amazon.

To commemorate International Women’s Day (IWD), during Women's History Month, we asked scientists across a variety of Amazon research areas about their backgrounds, and the most exciting innovations in their fields. Here’s what they had to say.

Xin Luna Dong, principal scientist

Xin Luna Dong
Xin Luna Dong, principal scientist

Dong is a principal scientist, leading the efforts to develop the Amazon Product Knowledge Graph. Dong received her PhD in computer science, with a focus on data integration, from the University of Washington. The personal information management system in Dong’s dissertation (which won the Best Demo award in Sigmod’ 2005), is a personal knowledge graph developed at least five years before the phrase “knowledge graph” was coined. After graduation, Dong led the development of the Knowledge-based Trust project at Google. Dong has co-authored the book Big Data Integration. She is an ACM Distinguished Member, and has received the VLDB Early Career Research Contribution Award for "advancing the state of the art of knowledge fusion”. Dong was program committee co-chair for Sigmoid 2018, and is program committee co-chair for VLDB 2020. She also serves on the VLDB endowment and PVLDB advisory committees.

Innovations I find exciting

A recent innovation that I’m most excited about is graph neural network (GNN). Unlike recurrent neural networks (RNNs) and convolutional neural networks (CNNs), which focus much more on regular data such as word sequences, 2-D images, and 3-D videos, GNNs allow us to leverage graphs to capture much more complex relationships. These include elements in the graph, represented by nodes in the graph, and their relationships, represented by edges between the nodes. Examples of graphs influenced by GNNs include social networks, world wide web (WWW) topology, knowledge graphs, and molecular graphs. As we build knowledge graphs for products, it is amazing how many different ways we can benefit from GNNs.

Naturally, we can apply GNNs on the knowledge graphs we have built, to discern interesting patterns to find popular artists in the music domain. We also model webpage layouts as graphs, and model customer behaviors as graphs, so GNNs help us extract relevant knowledge and enrich our knowledge graphs. This new technique enables us to be so much more creative in the practice of constructing knowledge graphs, and applying the findings to real-world applications.

Claire Law, senior technical program manager

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Claire Law, senior technical program manager

Law is senior technical program manager on Amazon’s physical retail team, the team behind the Just Walk Out technology used in Amazon Go and Amazon Go Grocery stores. She studied nanotechnology engineering at the University of Waterloo. Early on, she realized that she didn’t enjoy the type of lab work expected from a researcher in material science. She leveraged a university program, and interned as a software developer, marketer, hardware test engineer, project control officer in consulting, and software program manager. These experiences, coupled with work experiences at Microsoft and Research in Motion, led Law to pursue a career in software.

After a stint in Amazon’s international organization, Law joined the physical retail team to work on machine vision initiatives. On this team, Law is able to leverage her experience in cloud computing and knowledge of optics and photography to build new experiences for physical retail.

Innovations I find exciting

We are only now reaching a level where computer vision can solve real-world problems in a meaningful way. While we still need to be creative in where we look for simplifiers, algorithms are able to solve more and more problems every day. Challenges that looked insurmountable just a couple years ago are now part of production systems across the industry. Checkout-free stores seemed like science fiction before Amazon Go was launched, and now customers are loving this effortless shopping experience in the 25 Amazon Go stores, and the new Amazon Go Grocery store we have open today.

Yoelle Maarek, vice president

Yoelle Maarek, vice president of research and science for Alexa Shopping
Yoelle Maarek, vice president of research and science for Alexa Shopping

Maarek is vice president of research and science, Alexa Shopping. Prior to Amazon, Maarek served in engineering and research leadership roles at Yahoo, Google and IBM. Maarek has been regularly serving as program committee (PC) chair and senior PC committee member at leading academic research conferences related to Web search and data mining, such as SIGIR, The Web Conference, and Web Search and Data Mining (WSDM). She is currently serving on the steering committees of WSDM and the Web Conference series.

She is a member of the Technion Board of Governors and was inducted as an ACM Fellow in 2013. Maarek obtained a PhD in computer science from the Technion, Israel in 1989. She holds an engineering degree from the Ecole des Ponts et Chaussées, and a DEA (graduate degree) in computer science from Paris VI university. Maarek completed her PhD at the Technion in Israel and was a visiting student at Columbia University. She played a pioneering role within industry in researching the field of information retrieval, the computer science discipline behind search, in the pre-Web era, and led the launch of Google Suggest, the query auto-completion capability. As such, she jokingly refers to herself as a “search dinosaur”.

Innovations I find exciting

We are on the verge of making ambient computing happen, and Alexa is pioneering this long-awaited revolution. It forces us to revisit all our assumptions across multiple domains. I see this prevalent especially in search and question answering. These are topics close to my heart. I have been following progress in these areas since I got my PhD thirty years ago. The focus on ambient computing is also a unique opportunity for us at Amazon to demonstrate what we mean by customer-obsessed science. As humans are learning to interact with machines, their behavior is evolving and we need to follow suit. It not only challenges scientists to keep inventing on behalf of customers but also forces all of us to remain humble. We are not here to teach customers how to speak to a machine, but rather to do everything in our power to understand, satisfy and predict their needs so as to constantly wow and delight them.

Angeliki Metallinou, applied science manager

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Angeliki Metallinou, applied science manager

Metallinou is an applied science manager within the Amazon Alexa AI Natural Understanding group. She received both her PhD, and master’s degree in electrical engineering from the University of Southern California. Her interests and experience lie in the areas of spoken and natural language understanding, dialogue systems, machine learning, deep learning, affective computing and applications for education and healthcare.

She has published papers in the areas of speech, language, dialogue, artificial intelligence and multimodal human computer interaction at leading science conferences such as Interspeech, the AAAI Conference on Artificial Intelligence, and the Association for Computational Linguistics (ACL), has served as an area chair for Interspeech 2016, and as a reviewer of papers for several science conferences.

Innovations I find exciting

It is exciting to see how new techniques in deep learning continuously push the boundaries of the state of the art in the fields of dialogue and spoken language processing. I’m very interested in advances around unsupervised, semi-supervised and transfer learning, which allow deep learning models to leverage the power of large corpora without relying on costly and time-consuming manual annotations. Pre-trained language models like BERT and GPT-2 and their use in downstream applications are just a few examples. These innovations are particularly relevant for industry applications where scalability is key.

I am also excited about recent literature in deep learning that is allowing us to develop models to perform complex tasks like higher-level reasoning, for example, over the contents of a document or an image or both, as opposed to simpler classification tasks. I’m also excited to see how these methods can have a positive impact on people through their deployment in products, especially in applications of healthcare, accessibility and education.

Priya Ponnapalli, principal deep learning scientist

Priya Ponnapalli
Priya Ponnapalli, principal deep learning scientist

Ponnapalli is a senior manager and principal deep learning scientist within the Amazon ML Solutions Lab, where she leads a global team of data scientists that help AWS customers accelerate their adoption of ML and cloud technologies across industries, from healthcare and finance to sports. As the leader of Amazon ML Solutions Lab’s sports business, Ponnapalli works with customers including National Football League (NFL), Six Nations Rugby, and Formula 1 (F1), just to name a few, to enhance the fan experience and transform sports using ML.

Ponnapalli is also a senior research affiliate at the Genomic Signal Processing Lab at the University of Utah, and a faculty member at Rutgers Business School, where she teaches ML to business leaders, and works to inspire the next generation of leaders. Prior to joining AWS, she co-founded Eigengene, a data-driven personalized medicine startup and has helped companies like Genentech and Roche establish and build data science teams. For her PhD in electrical and computer engineering at the University of Texas at Austin, Ponnapalli defined and demonstrated the higher-order generalized singular value decomposition (HO GSVD), the only framework that can create a single coherent model from multiple two-dimensional datasets by extending the GSVD from two to more than two matrices.

Innovations I find exciting

As an Amazon ML Solutions Lab scientist, I’m most excited about real-world applications of ML across industries. I’m interested in innovations to overcome challenges with small, limited datasets that companies often have to contend with. I’m also intrigued by model interpretability and explainability which are key to earning trust and spurring broad adoption. I’m passionate about making ML accessible to all, so it can be used to solve some of the most important problems we are facing, from fighting climate change to treating cancer.

Ana Pinheiro Privette, senior program manager

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Ana Pinheiro Privette, senior program manager

Ana Pinheiro Privette is a senior program manager with Amazon's Sustainability group. She joined the Sustainability Science and Innovation team in September 2017 as the program lead for the Amazon Sustainability Data Initiative (ASDI), a program that seeks to leverage Amazon’s scale, technology, and infrastructure to help create more global innovation for sustainability. ASDI is a Tech-for-Good project and is a joint effort between Amazon Sustainability and the AWS Open Data team focusing on democratizing access to key data and analytical capabilities to anyone working in the sustainability space.

Privette was trained as an environmental engineer and as an earth sciences researcher at the New University of Lisbon (Portugal) and at MIT. She did her doctoral research work at NASA in the Washington D.C. area and as part of her project, she spent a couple of years running scientific field work sites in Africa to support a NASA international field campaign. After spending most of her career at NASA and NOAA as a scientist, Privette led projects for the White House climate portfolio, including the Obama Climate Data Initiative and the Partnership for Resilience and Preparedness (PREP), both focused on delivering better access and use of US Federal climate data to support decision makers.

Innovations I find exciting

As part of ASDI, I work very closely with AWS customers developing applications in the space of sustainability to understand what challenges they may be experiencing and how we may accelerate sustainability research and innovation by minimizing the cost and time required to acquire and analyze large sustainability datasets. The ASDI currently works with scientific organizations like NOAA, NASA, the UK Met Office and Government of Queensland to identify, host, and deploy key datasets on the AWS Cloud, including weather observations, weather forecasts, climate projection data, satellite imagery, hydrological data, air quality data, and ocean forecast data. These datasets are publicly available to anyone.

In addition, ASDI provides cloud grants to those interested in exploring the use of AWS’ technology and scalable infrastructure to solve big, long-term sustainability challenges with this data. The dual-pronged approach allows sustainability researchers to analyze massive amounts of data in mere minutes, regardless of where they are in the world or how much local storage space or computing capacity they can access.

Nashlie Sephus, manager, applied science

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Nashlie Sephus, applied scientist, Amazon Web Services machine learning team.
Credit: Terrence Wells@PoetWilliamsPhotography

Sephus is an applied scientist on AWS’s artificial intelligence team, focusing on computer vision. In this role, Sephus focuses on the fairness and accuracy of the team’s algorithms. Sephus formerly led the Amazon Visual Search team in Atlanta, which launched visual search for replacement parts on the Amazon Shopping app in June 2018. This technology was a result of former startup Partpic (Atlanta) being acquired by Amazon, for which she was the chief technology officer (CTO). Prior to working at Partpic, she received her PhD in 2014 from the School of Electrical and Computer Engineering at the Georgia Institute of Technology. She received her bachelor’s degree in computer engineering in 2007 from Mississippi State University.

Innovations I find exciting

Since the onset of machine learning and artificial intelligence, neural networks (such as convolutional neural networks (CNNs), and generative adversarial networks (GANs), etc.) and learning algorithms have always excited me. It’s being able to quickly and automatically draw patterns from data, whether it be images, video, or audio at scale, that fascinates me. Since music was my first love (along with karaoke!), music information retrieval has always been a passion of mine. These innovations, when used responsibly and fairly, are able to benefit people in their everyday activities.

Research areas

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Are you interested in shaping the future of Advertising and B2B Sales? We are a growing team with an exciting AI-first charter and need your passion, innovative thinking, and creativity to help take our products to new heights. Amazon Advertising is one of Amazon's fastest growing and most profitable businesses, responsible for defining and delivering a collection of advertising products that drive discovery and sales. Our products are strategically important to our businesses driving long term growth. We break fresh ground in product and technical innovations every day! Within the Advertising Sales organization, we are building a central AI/ML team and are seeking top Applied Science talent to help us build new, science-backed services that drive success for our customers. Our goal is to transform the way account teams operate by creating AI agents that help optimize their end-to-end workflows, and developing actionable insights and recommendations they can share with their advertising accounts As an Applied Scientist on the team with a specific focus on creating autonomous AI agents that can operate accurately at large scale, you will bring deep expertise in Natural Language Processing (inc. tokenization, syntactic parsing, named entity recognition (NER), sentiment analysis, text classification), Large Language Models (inc. foundation model fundamentals, post-training, reward modeling, RAG, transformer architecture), Deep Learning and/or Reinforcement Learning . You have the scientific and technical skills to build and refine models that can be implemented in production and you continuously measure the performance of your system to drive continuous improvements. You will contribute to chart new courses with our ad sales support technologies, and you have the communication skills necessary to explain complex technical approaches to a variety of stakeholders and customers. You will be part of a team of fellow scientists and engineers taking on iterative approaches to tackle big, long-term problems. You are fluently able to leverage the latest Generative AI systems and services to accelerate and improve your work while maintaining high quality in your work outputs. Key job responsibilities Scientific Modeling - Conceptualize and lead state-of-the-art research on new NLP, LLM and (Generative) Artificial Intelligence solutions (inc. post-training, fine-tuning, reward modeling) to optimize all aspects of the Ad Sales business - Lead the technical approach for the design and implementation of successful models and algorithms in support of expert cross-functional teams delivering on demanding projects - Run regular A/B experiments, gather data, and perform statistical analysis - Improve the scalability, efficiency and automation of large-scale data analytics, model training, deployment and serving - Publish scientific findings in reports and papers that can be shared internally and externally Product Development Support - Partner with software engineering and product management teams to support product and service development, define success metrics and measurement approaches, and help drive adoption of innovative new features for our services. - Lead requirements gathering sessions with product teams and business stakeholders - Maintain scientific documentation and knowledge for product initiatives Collaboration & Communication - Work closely with software engineers to deliver end-to-end solutions into production - Translate complex scientific findings into actionable business recommendations for stakeholders and senior management - Provide clear, compelling reports and presentations on a regular basis with respect to your models and services - Communicate with internal teams to showcase results and identify best practices. About the team Sales AI is a central science and engineering organization within Amazon Advertising Sales that powers selling motions and account team workflows via state-of-the-art of AI/ML services. Sales AI is investing in a range of sales intelligence models, including the development of advertiser insights, recommendations and Generative AI-powered applications throughout account team workflows.
US, WA, Bellevue
Alexa+ is Amazon’s next-generation, AI-powered virtual assistant. Building on the original Alexa, it uses generative AI to deliver a more conversational, personalized, and effective experience. As an Applied Scientist II on the Alexa Sensitive Content Intelligence (ASCI) team, you'll be part of an elite group developing industry-leading technologies in attribute extraction and sensitive content detection that work seamlessly across all languages and countries. In this role, you'll join a team of exceptional scientists pushing the boundaries of Natural Language Processing. Working in our dynamic, fast-paced environment, you'll develop novel algorithms and modeling techniques that advance the state of the art in NLP. Your innovations will directly shape how millions of customers interact with Amazon Echo, Echo Dot, Echo Show, and Fire TV devices every day. What makes this role exciting is the unique blend of scientific innovation and real-world impact. You'll be at the intersection of theoretical research and practical application, working alongside talented engineers and product managers to transform breakthrough ideas into customer-facing experiences. Your work will be crucial in ensuring Alexa remains at the forefront of AI technology while maintaining the highest standards of trust and safety. We're looking for a passionate innovator who combines strong technical expertise with creative problem-solving skills. Your deep understanding of NLP models (including LSTM and transformer-based architectures) will be essential in tackling complex challenges and identifying novel solutions. You'll leverage your exceptional technical knowledge, strong Computer Science fundamentals, and experience with large-scale distributed systems to create reliable, scalable, and high-performance products that delight our customers. Key job responsibilities In this dynamic role, you'll design and implement GenAI solutions that define the future of AI interaction. You'll pioneer novel algorithms, conduct ground breaking experiments, and optimize user experiences through innovative approaches to sensitive content detection and mitigation. Working alongside exceptional engineers and scientists, you'll transform theoretical breakthroughs into practical, scalable solutions that strengthen user trust in Alexa globally. You'll also have the opportunity to mentor rising talent, contributing to Amazon's culture of scientific excellence while helping build high-performing teams that deliver swift, impactful results. A day in the life Imagine starting your day collaborating with brilliant minds on advancing state-of-the-art NLP algorithms, then moving on to analyze experiment results that could reshape how Alexa understands and responds to users. You'll partner with cross-functional teams - from engineers to product managers - to ensure data quality, refine policies, and enhance model performance. Your expertise will guide technical discussions, shape roadmaps, and influence key platform features that require cross-team leadership. About the team The Alexa Sensitive Content Intelligence (ASCI) team owns the Responsible AI and customer feedback charters in Alexa+ and Classic Alexa across all device endpoints, modalities and languages. The mission of our team is to (1) minimize negative surprises to customers caused by sensitive content, (2) detect and prevent potential brand-damaging interactions, (3) build customer trust through generating appropriate interactions on sensitive topics, and (4) analyze customer feedback to gain insight and drive continuous improvement loops. The term “sensitive content” includes within its scope a wide range of categories of content such as offensive content (e.g., hate speech, racist speech), profanity, content that is suitable only for certain age groups, politically polarizing content, and religiously polarizing content. The term “content” refers to any material that is exposed to customers by Alexa (including both 1P and 3P experiences) and includes text, speech, audio, and video.
US, CA, Palo Alto
The Sponsored Products and Brands team at Amazon Ads is re-imagining the advertising landscape through generative AI technologies, revolutionizing how millions of customers discover products and engage with brands across Amazon.com and beyond. We are at the forefront of re-inventing advertising experiences, bridging human creativity with artificial intelligence to transform every aspect of the advertising lifecycle from ad creation and optimization to performance analysis and customer insights. We are a passionate group of innovators dedicated to developing responsible and intelligent AI technologies that balance the needs of advertisers, enhance the shopping experience, and strengthen the marketplace. If you're energized by solving complex challenges and pushing the boundaries of what's possible with AI, join us in shaping the future of advertising. About the team The SPB-Agent is the central agent that interfaces with advertisers in Ads Console, Selling Partner portals (Seller Central, KDP, Vendor Central), and internal Sales systems across all agentic experiences (conversational and others). SPB Agent team's vision is to build a highly personalized and context-aware agentic advertiser guidance system that seamlessly integrates Large Language Models (LLMs) with sophisticated tooling, operating across all experiences. We identify high-impact opportunities spanning from strategic product guidance to granular optimization and deliver them through personalized, scalable experiences grounded in state-of-the-art agent architectures, reasoning frameworks, sophisticated tool integration, and model customization approaches including fine-tuning, MCP, and preference optimization. This presents an exceptional opportunity to shape the future of e-commerce advertising through advanced AI technology at unprecedented scale, creating solutions that directly impact millions of advertisers.