The 10 most viewed publications of 2022

From a look back at Amazon Redshift to personalized complementary product recommendation, these are the most viewed publications authored by Amazon scientists and collaborators in 2022.

  1. In 2013, Amazon Web Services revolutionized the data warehousing industry by launching Amazon Redshift, the first fully managed, petabyte-scale, enterprise-grade cloud data warehouse. Amazon Redshift made it simple and cost-effective to efficiently analyze large volumes of data using existing business intelligence tools.

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    Two authors of Amazon Redshift research paper that will be presented at leading international forum for database researchers reflect on how far the first petabyte scale cloud data warehouse has advanced since it was announced ten years ago.

    This cloud service was a significant leap from the traditional on-premise data warehousing solutions, which were expensive, not elastic, and required significant expertise to tune and operate. Customers embraced Amazon Redshift and it became the fastest growing service in AWS. Today, tens of thousands of customers use Redshift in AWS’s global infrastructure to process exabytes of data daily.

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  2. In this work, we demonstrate that multilingual large-scale sequence-to-sequence (seq2seq) models, pre-trained on a mixture of denoising and Causal Language Modeling (CLM) tasks, are more efficient few-shot learners than decoder-only models on various tasks. In particular, we train a 20 billion parameter multilingual seq2seq model called Alexa Teacher Model (AlexaTM 20B) and show that it achieves state-of-the-art (SOTA) performance on one-shot summarization tasks, outperforming a much larger 540B PaLM decoder model.

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    With an encoder-decoder architecture — rather than decoder only — the Alexa Teacher Model excels other large language models on few-shot tasks such as summarization and machine translation.

    AlexaTM 20B also achieves SOTA in one-shot machine translation, especially for low-resource languages, across almost all language pairs supported by the model (Arabic, English, French, German, Hindi, Italian, Japanese, Marathi, Portuguese, Spanish, Tamil, and Telugu) on Flores-101 dataset. We also show in zero-shot setting, AlexaTM 20B outperforms GPT3 (175B) on SuperGLUE and SQuADv2 datasets and provides SOTA performance on multilingual tasks such as XNLI, XCOPA, Paws-X, and XWinograd. Overall, our results present a compelling case for seq2seq models as a powerful alternative to decoder-only models for Large-scale Language Model (LLM) training.

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  3. Amazon DynamoDB is a NoSQL cloud database service that provides consistent performance at any scale. Hundreds of thousands of customers rely on DynamoDB for its fundamental properties: consistent performance, availability, durability, and a fully managed serverless experience. In 2021, during the 66-hour Amazon Prime Day shopping event, Amazon systems - including Alexa, the Amazon.com sites, and Amazon fulfillment centers, made trillions of API calls to DynamoDB, peaking at 89.2 million requests per second, while experiencing high availability with single-digit millisecond performance.

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    Prioritizing predictability over efficiency, adapting data partitioning to traffic, and continuous verification are a few of the principles that help ensure stability, availability, and efficiency.

    Since the launch of DynamoDB in 2012, its design and implementation have evolved in response to our experiences operating it. The system has successfully dealt with issues related to fairness, traffic imbalance across partitions, monitoring, and automated system operations without impacting availability or performance. Reliability is essential, as even the slightest disruption can significantly impact customers. This paper presents our experience operating DynamoDB at a massive scale and how the architecture continues to evolve to meet the ever-increasing demands of customer workloads.

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  4. We approach instantaneous mapping, converting images to a top-down view of the world, as a translation problem. We show how a novel form of transformer network can be used to map from images and video directly to an overhead map or bird’s-eye-view (BEV) of the world, in a single end-to-end network. We assume a 1-1 correspondence between a vertical scanline in the image, and rays passing through the camera location in an overhead map.

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    Reformulating the mapping problem to take advantage of sequence-to-sequence Transformers improves performance by an average of 15%.

    This lets us formulate map generation from an image as a set of sequence-to-sequence translations. Posing the problem as translation allows the network to use the context of the image when interpreting the role of each pixel. This constrained formulation, based upon a strong physical grounding of the problem, leads to a restricted transformer network that is convolutional in the horizontal direction only. The structure allows us to make efficient use of data when training, and obtains state-of-the-art results for instantaneous mapping of three large-scale datasets, including a 15% and 30% relative gain against existing best performing methods on the nuScenes and Argoverse datasets, respectively.

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  5. A/B tests, also known as online controlled experiments, have been used at scale by data-driven enterprises to guide decisions and test innovative ideas. Meanwhile, non-stationarity, such as the time-of-day effect, can commonly arise in various business metrics. We show that inadequately addressing non-stationarity can cause A/B tests to be statistically inefficient or invalid, leading to wrong conclusions. To address these issues, we develop a new framework that provides appropriate modeling and adequate statistical analysis for non-stationary A/B tests. Without changing the infrastructure for any existing A/B test procedure, we propose a new estimator that views time as a continuous covariate to perform post stratification with a sample-dependent number of stratification levels. We prove central limit theorem in a natural limiting regime under non-stationarity, so that valid large-sample statistical inference is available. We show that the proposed estimator achieves the optimal asymptotic variance among all estimators. When the experiment design phase of an A/B test allows, we propose a new time-grouped randomization approach to make a better balance on treatment and control assignments in presence of time non-stationarity. A brief account of numerical experiments are conducted to illustrate the theoretical analysis.

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  6. We present results from a large-scale experiment on pretraining encoders with non-embedding parameter counts ranging from 700M to 9.3B, their subsequent distillation into smaller models ranging from 17M-170M parameters, and their application to the Natural Language Understanding (NLU) component of a virtual assistant system. Though we train using 70% spoken-form data, our teacher models perform comparably to XLM-R and mT5 when evaluated on the written-form Cross-lingual Natural Language Inference (XNLI) corpus. We perform a second stage of pretraining on our teacher models using in-domain data from our system, improving error rates by 3.86% relative for intent classification and 7.01% relative for slot filling. We find that even a 170M-parameter model distilled from our Stage 2 teacher model has 2.88% better intent classification and 7.69% better slot filling error rates when compared to the 2.3B-parameter teacher trained only on public data (Stage 1), emphasizing the importance of in-domain data for pretraining. When evaluated offline using labeled NLU data, our 17M-parameter Stage 2 distilled model outperforms both XLM-R Base (85M params) and DistillBERT (42M params) by 4.23% to 6.14%, respectively. Finally, we present results from a full virtual assistant experimentation platform, where we find that models trained using our pretraining and distillation pipeline outperform models distilled from 85M parameter teachers by 3.74%-4.91% on an automatic measurement of full-system user dissatisfaction.

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  7. Bayesian optimization (BO) is a widely popular approach for the hyperparameter optimization (HPO) in machine learning. At its core, BO iteratively evaluates promising configurations until a user-defined budget, such as wall-clock time or number of iterations, is exhausted. While the final performance after tuning heavily depends on the provided budget, it is hard to pre-specify an optimal value in advance.

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    Paper presents a criterion for halting the hyperparameter optimization process.

    In this work, we propose an effective and intuitive termination criterion for BO that automatically stops the procedure if it is sufficiently close to the global optimum. Our key insight is that the discrepancy between the true objective (predictive performance on test data) and the computable target (validation performance) suggests stopping once the sub-optimality in optimizing the target is dominated by the statistical estimation error. Across an extensive range of real-world HPO problems and baselines, we show that our termination criterion achieves a better trade-off between the test performance and optimization time. Additionally, we find that overfitting may occur in the context of HPO, which is arguably an overlooked problem in the literature, and show how our termination criterion helps to mitigate this phenomenon on both small and large datasets.

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  8. Online advertising opportunities are sold through auctions, billions of times every day across the web. Advertisers who participate in those auctions need to decide on a bidding strategy: how much they are willing to bid for a given impression opportunity.

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    Paper introduces a unified view of the learning-to-bid problem and presents AuctionGym, a simulation environment that enables reproducible validation of new solutions.

    Deciding on such a strategy is not a straightforward task, because of the interactive and reactive nature of the repeated auction mechanism. Indeed, an advertiser does not observe counterfactual outcomes of bid amounts that were not submitted, and successful advertisers will adapt their own strategies based on bids placed by competitors. These characteristics complicate effective learning and evaluation of bidding strategies based on logged data alone.

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  9. The fundamental challenge of drawing causal inference is that counterfactual outcomes are not fully observed for any unit. Furthermore, in observational studies, treatment assignment is likely to be confounded. Many statistical methods have emerged for causal inference under unconfoundedness conditions given pre-treatment covariates, including: propensity score-based methods, prognostic score-based methods, and doubly robust methods. Unfortunately for applied researchers, there is no ‘one-size-fits-all’ causal method that can perform optimally universally. In practice, causal methods are primarily evaluated quantitatively on handcrafted simulated data. Such datagenerative procedures can be of limited value because they are typically stylized models of reality. They are simplified for tractability and lack the complexities of real-world data. For applied researchers, it is critical to understand how well a method performs for data at hand. Our work introduces a deep generative model-based framework, Credence, to validate causal inference methods. The framework’s novelty stems from its ability to generate synthetic data anchored at the empirical distribution for the observed sample, and therefore virtually indistinguishable from the latter. The approach allows the user to specify ground truth for the form and magnitude of causal effects and confounding bias as functions of covariates. Thus simulated data sets are used to evaluate the potential performance of various causal estimation methods when applied to data similar to the observed sample. We demonstrate Credence’s ability to accurately assess the relative performance of causal estimation techniques in an extensive simulation study and two real-world data applications from Lalonde and Project STAR studies.

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  10. Complementary product recommendation aims at providing product suggestions that are often bought together to serve a joint demand. Existing work mainly focuses on modeling product relationships at a population level, but does not consider personalized preferences of different customers. In this paper, we propose a framework for personalized complementary product recommendation capable of recommending products that fit the demand and preferences of the customers. Specifically, we model product relations and user preferences with a graph attention network and a sequential behavior transformer, respectively. The two networks are cast together through personalized re-ranking and contrastive learning, in which the user and product embedding are learned jointly in an end-to-end fashion. The system recognizes different customer interests by learning from their purchase history and the correlations among customers and products. Experimental results demonstrate that our model benefits from learning personalized information and outperforms non-personalized methods on real production data.

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IL, Haifa
We’re looking for a Principal Applied Scientist in the Personalization team with experience in generative AI and large models. You will be responsible for developing and disseminating customer-facing personalized recommendation models. This is a hands-on role with global impact working with a team of world-class engineers and scientists across the wider organization. You will lead the design of machine learning models that scale to very large quantities of data, and serve high-scale low-latency recommendations to all customers worldwide. You will embody scientific rigor, designing and executing experiments to demonstrate the technical efficacy and business value of your methods. You will work alongside a science team to delight customers by aiding in recommendations relevancy, and raise the profile of Amazon as a global leader in machine learning and personalization. Successful candidates will have strong technical ability, focus on customers by applying a customer-first approach, excellent teamwork and communication skills, and a motivation to achieve results in a fast-paced environment. Our position offers exceptional opportunities for every candidate to grow their technical and non-technical skills. If you are selected, you have the opportunity to make a difference to our business by designing and building state of the art machine learning systems on big data, leveraging Amazon’s vast computing resources (AWS), working on exciting and challenging projects, and delivering meaningful results to customers world-wide. Key job responsibilities Develop machine learning algorithms for high-scale recommendations problem Rapidly design, prototype and test many possible hypotheses in a high-ambiguity environment, making use of both quantitative analysis and business judgement. Collaborate with software engineers to integrate successful experimental results into large-scale, highly complex Amazon production systems capable of handling 100,000s of transactions per second at low latency. Report results in a manner which is both statistically rigorous and compellingly relevant, exemplifying good scientific practice in a business environment.
DE, Aachen
The Artificial General Intelligence (AGI) team is looking for a passionate, talented, and inventive Applied Scientist with a strong deep learning background, to build industry-leading Generative Artificial Intelligence (GenAI) technology with Large Language Models (LLMs) and multimodal systems. Key job responsibilities As an Applied Scientist with the AGI team, you will work with talented peers to lead the development of novel algorithms and modeling techniques, to advance the state of the art with LLMs. Your work will directly impact our customers in the form of products and services that make use of speech and language technology. You will leverage Amazon’s heterogeneous data sources and large-scale computing resources to accelerate advances in spoken language understanding. About the team The AGI team has a mission to push the envelope in GenAI with LLMs and multimodal systems, in order to provide the best-possible experience for our customers.
US, WA, Seattle
Are you a brilliant mind seeking to push the boundaries of what's possible with intelligent robotics? Join our elite team of researchers and engineers - led by Pieter Abeel, Rocky Duan, and Peter Chen - at the forefront of applied science, where we're harnessing the latest advancements in large language models (LLMs) and generative AI to reshape the world of robotics and unlock new realms of innovation. As an Applied Science Intern, you'll have the unique opportunity to work alongside world-renowned experts, gaining invaluable hands-on experience with cutting-edge robotics technologies. You'll dive deep into exciting research projects at the intersection of AI and robotics. This internship is not just about executing tasks – it's about being a driving force behind groundbreaking discoveries. You'll collaborate with cross-functional teams, leveraging your expertise in areas such as deep learning, reinforcement learning, computer vision, and motion planning to tackle real-world problems and deliver impactful solutions. Throughout your journey, you'll have access to unparalleled resources, including state-of-the-art computing infrastructure, cutting-edge research papers, and mentorship from industry luminaries. This immersive experience will not only sharpen your technical skills but also cultivate your ability to think critically, communicate effectively, and thrive in a fast-paced, innovative environment where bold ideas are celebrated. Join us at the forefront of applied robotics and AI, where your contributions will shape the future of intelligent systems and propel humanity forward. Seize this extraordinary opportunity to learn, grow, and leave an indelible mark on the world of technology. Amazon has positions available in San Francisco, CA and Seattle, WA. The ideal candidate should possess: - Strong background in machine learning, deep learning, and/or robotics - Publication record at science conferences such as NeurIPS, CVPR, ICRA, RSS, CoRL, and ICLR. - Experience in areas such as multimodal LLMs, world models, image/video tokenization, real2Sim/Sim2real transfer, bimanual manipulation, open-vocabulary panoptic scene understanding, scaling up multi-modal LLMs, and end-to-end vision-language-action models. - Proficiency in Python, Experience with PyTorch or JAX - Excellent problem-solving skills, attention to detail, and the ability to work collaboratively in a team Join us at the forefront of applied robotics and AI, and be a part of the team that's reshaping the future of intelligent systems. Apply now and embark on an extraordinary journey of discovery and innovation! Key job responsibilities - Develop novel, scalable algorithms and modeling techniques that advance the state-of-the-art in areas at the intersection of LLMs and generative AI for robotics - Tackle challenging, groundbreaking research problems on production-scale data, with a focus on robotic perception, manipulation, and control - Collaborate with cross-functional teams to solve complex business problems, leveraging your expertise in areas such as deep learning, reinforcement learning, computer vision, and motion planning - Demonstrate the ability to work independently, thrive in a fast-paced, ever-changing environment, and communicate effectively with diverse stakeholders
US, WA, Seattle
Join the next revolution in robotics at Amazon's Frontier AI & Robotics team, where you'll work alongside world-renowned AI pioneers like Pieter Abbeel, Rocky Duan, and Peter Chen to lead key initiatives in robotic intelligence. As a Senior Applied Scientist, you'll spearhead the development of breakthrough foundation models that enable robots to perceive, understand, and interact with the world in unprecedented ways. You'll drive technical excellence in areas such as perception, manipulation, scence understanding, sim2real transfer, multi-modal foundation models, and multi-task learning, designing novel algorithms that bridge the gap between cutting-edge research and real-world deployment at Amazon scale. In this role, you'll combine hands-on technical work with scientific leadership, ensuring your team delivers robust solutions for dynamic real-world environments. You'll leverage Amazon's vast computational resources to tackle ambitious problems in areas like very large multi-modal robotic foundation models and efficient, promptable model architectures that can scale across diverse robotic applications. Key job responsibilities - Lead technical initiatives in robotics foundation models, driving breakthrough approaches through hands-on research and development in areas like open-vocabulary panoptic scene understanding, scaling up multi-modal LLMs, sim2real/real2sim techniques, end-to-end vision-language-action models, efficient model inference, video tokenization - Design and implement novel deep learning architectures that push the boundaries of what robots can understand and accomplish - Guide technical direction for specific research initiatives, ensuring robust performance in production environments - Mentor fellow scientists while maintaining strong individual technical contributions - Collaborate with engineering teams to optimize and scale models for real-world applications - Influence technical decisions and implementation strategies within your area of focus A day in the life - Develop and implement novel foundation model architectures, working hands-on with our extensive compute infrastructure - Guide fellow scientists in solving complex technical challenges, from sim2real transfer to efficient multi-task learning - Lead focused technical initiatives from conception through deployment, ensuring successful integration with production systems - Drive technical discussions within your team and with key stakeholders - Conduct experiments and prototype new ideas using our massive compute cluster - Mentor team members while maintaining significant hands-on contribution to technical solutions Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the team At Frontier AI & Robotics, we're not just advancing robotics – we're reimagining it from the ground up. Our team, led by pioneering AI researchers Pieter Abbeel, Rocky Duan, and Peter Chen, is building the future of intelligent robotics through groundbreaking foundation models and end-to-end learned systems. We tackle some of the most challenging problems in AI and robotics, from developing sophisticated perception systems to creating adaptive manipulation strategies that work in complex, real-world scenarios. What sets us apart is our unique combination of ambitious research vision and practical impact. We leverage Amazon's massive computational infrastructure and rich real-world datasets to train and deploy state-of-the-art foundation models. Our work spans the full spectrum of robotics intelligence – from multimodal perception using images, videos, and sensor data, to sophisticated manipulation strategies that can handle diverse real-world scenarios. We're building systems that don't just work in the lab, but scale to meet the demands of Amazon's global operations. Join us if you're excited about pushing the boundaries of what's possible in robotics, working with world-class researchers, and seeing your innovations deployed at unprecedented scale.
US, WA, Seattle
The Private Brands Discovery team designs innovative machine learning solutions to drive customer awareness for Amazon’s own brands and help customers discover products they love. Private Brands Discovery is an interdisciplinary team of Scientists and Engineers, who incubate and build disruptive solutions using cutting-edge technology to solve some of the toughest science problems at Amazon. To this end, the team employs methods from Natural Language Processing, Deep learning, multi-armed bandits and reinforcement learning, Bayesian Optimization, causal and statistical inference, and econometrics to drive discovery across the customer journey. Our solutions are crucial for the success of Amazon’s own brands and serve as a beacon for discovery solutions across Amazon. This is a high visibility opportunity for someone who wants to have business impact, dive deep into large-scale problems, enable measurable actions on the consumer economy, and work closely with scientists and engineers. As a scientist, you bring business and industry context to science and technology decisions. You set the standard for scientific excellence and make decisions that affect the way we build and integrate algorithms. Your solutions are exemplary in terms of algorithm design, clarity, model structure, efficiency, and extensibility. You tackle intrinsically hard problems, acquiring expertise as needed. You decompose complex problems into straightforward solutions.. With a focus on bias for action, this individual will be able to work equally well with Science, Engineering, Economics and business teams. Key job responsibilities - 5+ yrs of relevant, broad research experience after PhD degree or equivalent. - Advanced expertise and knowledge of applying observational causal interference methods - Strong background in statistics methodology, applications to business problems, and/or big data. - Ability to work in a fast-paced business environment. - Strong research track record. - Effective verbal and written communications skills with both economists and non-economist audiences.
US, WA, Seattle
The AWS Marketplace & Partner Services Science team is hiring an Applied Scientist to develop science products that support AWS initiatives to grow AWS Partners. The team is seeking candidates with strong background in machine learning and engineering, creativity, curiosity, and great business judgment. As an applied scientist on the team, you will work on targeting and lead prioritization related AI/ML products, recommendation systems, and deliver them into the production ecosystem. You are comfortable with ambiguity and have a deep understanding of ML algorithms and an analytical mindset. You are capable of summarizing complex data and models through clear visual and written explanations. You thrive in a collaborative environment and are passionate about learning. Key job responsibilities - Work with scientists, product managers and engineers to deliver high-quality science products - Experiment with large amounts of data to deliver the best possible science solutions - Design, build, and deploy innovative ML solutions to impact AWS Co-Sell initiatives About the team The AWS Marketplace & Partner Services team is the center of Analytics, Insights, and Science supporting the AWS Specialist Partner Organization on its mission to provide customers with an outstanding experience while working with AWS partners. The Science team supports science models and recommendation systems that are deployed directly to AWS Customers, AWS partners, and internal AWS Sellers.
US, WA, Seattle
The People eXperience and Technology (PXT) Central Science Team uses economics, behavioral science, statistics, and machine learning to proactively identify mechanisms, process improvements and products, which simultaneously improve Amazon and the lives, wellbeing, and the value of work of Amazonians. We are an interdisciplinary team which combines the talents of science and engineering to develop and deliver solutions that measurably achieve this goal. We invest in innovation and rapid prototyping of scientific models, AI/ML technologies and software solutions to accelerate informed, accurate, and reliable decision backed by science and data. As a research scientist you will you will design and carry out surveys to address business questions; analyze survey and other forms of data with regression models; perform weighting and multiple imputation to reduce bias due to nonresponse. You will conduct methodological and statistical research to understand the quality of survey data. You will work with economists, engineers, and computer scientists to select samples, draft and test survey questions, calculate nonresponse adjusted weights, and estimate regression models on large scale data. You will evaluate, diagnose, understand, and surface drivers and moderators for key research streams, including (but are not limited to) attrition, engagement, productivity, inclusion, and Amazon culture. Key job responsibilities Help to design and execute a scalable global content development and validation strategy to drive more effective decisions and improve the employee experience across all of Amazon Conduct psychometric and econometric analyses to evaluate integrity and practical application of survey questions and data Identify and execute research streams to evaluate how to mitigate or remove sources of measurement error Partner closely and drive effective collaborations across multi-disciplinary research and product teams Manage full life cycle of large-scale research programs (Develop strategy, gather requirements, manage and execute)
US, WA, Seattle
The Artificial General Intelligence (AGI) team is looking for a passionate, talented, and inventive Applied Scientist with a strong deep learning background, to build industry-leading Generative Artificial Intelligence (GenAI) technology with Large Language Models (LLMs) and multimodal systems. Key job responsibilities - Leverage Amazon’s heterogeneous data sources and large-scale computing resources to accelerate advances in generative artificial intelligence (GenAI). - Work with talented peers to lead the development of novel algorithms and modeling techniques to advance the state of the art with LLMs. - Collaborate with other science and engineering teams as well as business stakeholders to maximize the velocity and impact of your contributions. About the team It's an exciting time to be a leader in AI research. In Amazon's AGI Information team, you can make your mark by improving information-driven experiences of Amazon customers worldwide. Your work will directly impact our customers in the form of products and services that make use of language and multimodal technology!
US, WA, Seattle
Are you excited about developing foundation models to revolutionize automation, robotics and computer vision? Are you looking for opportunities to build and deploy them on real problems at truly vast scale? At Amazon Fulfillment Technologies and Robotics we are on a mission to build high-performance autonomous systems that perceive and act to further improve our world-class customer experience - at Amazon scale. We are looking for collaborative scientists, engineers and program managers for a variety of roles. The Amazon Robotics software team is seeking an experienced and senior Applied Scientist to focus on computer vision machine learning models. This includes building multi-viewpoint and time-series computer vision systems. It includes building large-scale models using data from many different tasks and scenes. This work spans from basic research such as cross domain training, to experimenting on prototype in the lab, to running wide-scale A/B tests on robots in our facilities. Key job responsibilities * Research vision - Where should we be focusing our efforts * Research delivery – Proving/dis-proving strategies in offline data or in the lab * Production studies - Insights from production data or ad-hoc experimentation. A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
US, CA, East Palo Alto
The Customer Engagement Technology team leads AI/LLM-driven customer experience transformation using task-oriented dialogue systems. We develop multi-modal, multi-turn, goal-oriented dialog systems that can handle customer issues at Amazon scale across multiple languages. These systems are designed to adapt to changing company policies and invoke correct APIs to automate solutions to customer problems. Additionally, we enhance associate productivity through response/action recommendation, summarization to capture conversation context succinctly, retrieving precise information from documents to provide useful information to the agent, and machine translation to facilitate smoother conversations when the customer and agent speak different languages. Key job responsibilities Research and development of LLM-based chatbots and conversational AI systems for customer service applications. Design and implement state-of-the-art NLP and ML models for tasks such as language understanding, dialogue management, and response generation. Collaborate with cross-functional teams, including data scientists, software engineers, and product managers, to integrate LLM-based solutions into Amazon's customer service platforms. 4. Develop and implement strategies for data collection, annotation, and model training to ensure high-quality and robust performance of the chatbots. Conduct experiments and evaluations to measure the performance of the developed models and systems, and identify areas for improvement. Stay up-to-date with the latest advancements in NLP, LLMs, and conversational AI, and explore opportunities to incorporate new techniques and technologies into Amazon's customer service solutions. Collaborate with internal and external research communities, participate in conferences and publications, and contribute to the advancement of the field. A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!