Careers

At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us. ABOUT THIS ROLE As an Applied Scientist on our Product Science team working closely with Customer Service, you will solve complex problems at scale by leveraging Machine Learning, Natural Language Processing, and GenAI to transform our customer support experience. You'll work on initiatives that reduce human-assisted contacts by developing smart routing systems, implementing intelligent data analysis, and creating AI-powered tools that anticipate customer needs. Your work will focus on key projects outlined in our strategic plan, including: - Analyzing customer feedback to optimize support routing and customer journeys - Developing models to better identify specific customer needs and route them to the appropriate support channels - Supporting AI chatbot implementation across multiple marketplaces and languages - Contributing to Help Center personalization efforts and integration with AI-powered conversational agents As an Applied Scientist, you will... - Understand customer service use cases and design/implement AI solutions that are scalable, efficient, and automated - Work closely with fellow scientists and software engineers to build and productionize models that deliver novel, customer-focused features - Review models and provide recommendations to improve customer experience while reducing operational costs - Design and deploy modeling techniques focusing on customer intent classification, self-service efficiency, and proactive support - Contribute to initiatives employing recent advances in AI in a fast-paced, experimental environment - Support our goal of achieving cost reductions through AI-powered automation - Analyze customer interaction data to identify patterns and opportunities for service improvements ABOUT AUDIBLE Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.

The Healthcare AI organization in AWS is seeking a Sr. Manager of Applied Science to lead science and data teams working on innovative AI-powered healthcare solutions. We are developing innovative products that leverage generative and agentic AI to transform clinical and administrative workflows for healthcare providers. Our aim is to improve patient care, enhance operational efficiency, and deliver exceptional value to our customers. You will lead teams of applied scientists and medical clinicians, working on transformative healthcare solutions powered by cloud computing and artificial intelligence. This role offers an opportunity to work at the forefront of applied AI/ML and distributed systems, building new products and services from the ground up. Our team builds on our existing successful healthcare business, which serves major providers and payers in the US. You'll be instrumental in creating solutions that address complex challenges in areas such as clinical documentation, health data analytics, and accurate billing, ultimately contributing to better health outcomes for individuals and populations. Key job responsibilities As a Sr. Manager, Applied Science, you will be responsible for building and leading a world-class team that pushes the boundaries of computer vision, machine learning, and artificial intelligence. In this role, you will drive the technical vision and strategy for your team while fostering a culture of innovation and scientific excellence. You will balance hands-on technical leadership with people management responsibilities, ensuring your team delivers cutting-edge solutions while growing professionally. The role requires someone who can think strategically about business problems while diving deep into technical details when needed. - Building and mentoring teams of Applied Scientists, ML Engineers, and Medical Clinicians - Setting technical direction and research strategy aligned with business goals - Driving innovation in medical administration reasoning systems, AI agent design, and medical coding - Collaborating with cross-functional teams to translate research into production - Managing project portfolios and resource allocation A day in the life Inclusive Team Culture Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Work/Life Balance Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign opportunities based on what will help each team member develop into a better-rounded contributor. About the team Our team builds on our existing successful healthcare business, which serves major providers and payers in the US. You'll be instrumental in creating solutions that address complex challenges in areas such as clinical documentation, health data analytics, and accurate billing, ultimately contributing to better health outcomes for individuals and populations.

Come join the Alexa Audio team working on Alexa+, a completely new product that powers all of our devices and services. This is an opportunity to work with latest machine learning techniques, and inventing the future. Alexa Audio is responsible for fulfilling customers requests for all types of audio content (Music, Radio, Podcasts, Books, generative audio) across all Alexa enabled devices. This covers a broad set of experiences including search, browse, recommendations, playback, and multi-device grouping and controls. We are seeking a talented, self-directed Applied Scientists who would come up with state of the art search and recommendation techniques, and help develop new generative experiences. This is a unique opportunity where you will be working on latest technologies including LLMs, and also see it impact customer's lives in meaningful ways. Responsibilities - Apply advance state-of-the-art artificial intelligence techniques and develop algorithms in areas of personalization, voice based dialogue systems and natural language information retrieval. - Design scientifically sound online experiments and offline simulations to study and improve products. - Work closely with talented engineers to create scalable models and put them to production. - Perform statistical analyses on large data sets, identify problems, and propose solutions. - Work with partner science teams to identify collaboration opportunities. Work hard. Have fun. Make history.

Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads. Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience. As a Prime Video technologist, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people. We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you! Key job responsibilities - Develop ML models for various recommendation & search systems using deep learning, online learning, and optimization methods - Work closely with other scientists, engineers and product managers to expand the depth of our product insights with data, create a variety of experiments to determine the high impact projects to include in planning roadmaps - Stay up-to-date with advancements and the latest modeling techniques in the field - Publish your research findings in top conferences and journals A day in the life We're using advanced approaches such as foundation models to connect information about our videos and customers from a variety of information sources, acquiring and processing data sets on a scale that only a few companies in the world can match. This will enable us to recommend titles effectively, even when we don't have a large behavioral signal (to tackle the cold-start title problem). It will also allow us to find our customer's niche interests, helping them discover groups of titles that they didn't even know existed. We are looking for creative & customer obsessed machine learning scientists who can apply the latest research, state of the art algorithms and ML to build highly scalable page personalization solutions. You'll be a research leader in the space and a hands-on ML practitioner, guiding and collaborating with talented teams of engineers and scientists and senior leaders in the Prime Video organization. You will also have the opportunity to publish your research at internal and external conferences.

Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads. Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience. As a Prime Video technologist, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people. We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you! We are looking for a self-motivated, passionate and resourceful Applied Scientist to bring diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. You will spend your time as a hands-on machine learning practitioner and a research leader. You will play a key role on the team, building and guiding machine learning models from the ground up. At the end of the day, you will have the reward of seeing your contributions benefit millions of Amazon.com customers worldwide. Key job responsibilities - Develop AI solutions for various Prime Video Search systems using Deep learning, GenAI, Reinforcement Learning, and optimization methods; - Work closely with engineers and product managers to design, implement and launch AI solutions end-to-end; - Design and conduct offline and online (A/B) experiments to evaluate proposed solutions based on in-depth data analyses; - Effectively communicate technical and non-technical ideas with teammates and stakeholders; - Stay up-to-date with advancements and the latest modeling techniques in the field; - Publish your research findings in top conferences and journals. About the team Prime Video Search Science team owns science solution to power search experience on various devices, from sourcing, relevance, ranking, to name a few. We work closely with the engineering teams to launch our solutions in production.

Selection Monitoring team is responsible for making the biggest catalog on the planet even bigger. In order to drive expansion of the Amazon catalog, we use machine learning and cluster-computing technologies to process billions of products and algorithmically find products not already sold on Amazon. We work with structured, semi-structured and Visually Rich Documents using deep learning, NLP and image processing . The role demands a high-performing and flexible candidate who can take responsibility for success of the system and drive solutions from research, prototype, design, coding and deployment. We are looking for Applied Scientists to tackle challenging problems in the areas of high scale data processing, quality & natural language based information retrieval from data . You will encounter many challenges, including - Scale (build models to handle billions of records) - Accuracy (High precision and recall requirements) in deduplication and anomaly detection - Diversity (models need to work across different data formats, languages, and sources) You will help us to - Build scalable systems for intelligent catalog management using ML/AI-based deduplication and entity resolution - Develop advanced anomaly detection frameworks to identify data quality issues and inconsistencies across large datasets. - Build knowledge graph-based solutions to enhance data relationships and improve consumption of structured and unstructured data for consumers at scale. Key job responsibilities Use AI, NLP and advances in LLMs/SLMs to create scalable solutions for business problems - Design, develop, evaluate and deploy, innovative and highly scalable ML models - Work closely with software engineering teams to drive real-time model implementations - Establish scalable, efficient, automated processes for large scale model development, model validation and model maintenance - Leading projects and mentoring other scientists, engineers in the use of ML techniques

Are you a passionate scientist in the computer vision area who is aspired to apply your skills to bring value to millions of customers? Here at Ring, we have a unique possibility to innovate and see how the results of our work improve the lives of millions of people and make neighborhoods safer. You will be part of a team committed to pushing the frontier of computer vision and machine learning technology to deliver the best experience for our neighbors. This is a great opportunity for you to innovate in this space by developing highly optimized algorithms that will work on scale. This position requires experience with developing efficient computer vision algorithms on resource-constrained computing platforms on edge. You will collaborate with different Amazon teams to make informed decisions on the best practices in machine learning to build highly-optimized integrated hardware and software platforms. Key job responsibilities - Research and implement the state-of-the-art computer vision and sensor fusion algorithms for resource-constrained computing platforms on a large scale. - Collaborate with product managers and engineering teams to design and implement computer vision and machine learning based features for Ring devices - Influence system design and product vision by making informed decisions on the selection of technology, data sources, algorithms, and sensors.

The Senior Applied Scientist in Natural Language Processing (NLP) within the Customer Engagement Tech, Self-Service and Automation team will work on the research, design, and implementation of solutions to key challenges in developing, evaluating, and deploying systems based on large pretrained language models. These models will be integrated into conversational AI systems that can understand and communicate with customers in a natural and contextually appropriate manner. This role involves model development in areas such as multi-turn dialogue management, knowledge grounding, and open-ended generation, as well as the assessment of dialogue quality and style of the conversational model. The position requires working with a cross-functional team, including scientists, engineers, and product managers, to develop scalable and maintainable AI solutions for both structured and unstructured data. The ideal candidate has strong technical skills in Machine Learning (ML), NLP, and Generative AI (GenAI), excellent written documentation skills, and experience with big data technologies. Success in this role requires combining deep business knowledge with hands-on technical skills to solve customer problems and address complex technical challenges. Key job responsibilities - Lead the research and development of LLM-based chatbots and conversational AI systems for customer service applications. - Design and implement state-of-the-art NLP and ML models for tasks such as language understanding and dialogue quality assessment. - Collaborate with cross-functional teams, including data scientists, software engineers, and product managers, to integrate LLM-based solutions into Amazon's customer service platforms. - Develop and implement strategies for data collection, annotation, and model training to ensure high-quality and robust performance of the chatbots. - Conduct experiments and evaluations to measure the performance of the developed models and systems, and identify areas for improvement. - Stay up-to-date with the latest advancements in NLP, LLMs, and conversational AI, and explore opportunities to incorporate new techniques and technologies into Amazon's customer service solutions. - Collaborate with internal and external research communities, participate in conferences and publications, and contribute to the advancement of the field. A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan. If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Innovators wanted! Are you an entrepreneur? A builder? A dreamer? This role is part of an Amazon Special Projects team that takes the company’s Think Big leadership principle to the limits. If you’re interested in innovating at scale to address big challenges in the world, this is the team for you. As a Data Scientist on our team, you'll analyze complex data, develop statistical methodologies, and provide critical insights that shape how we optimize our solutions. Working closely with our Applied Science team, you'll help build robust analytical frameworks to improve healthcare outcomes. This role offers a unique opportunity to impact healthcare through data-driven innovation. Key job responsibilities In this role, you will: - Analyze complex healthcare data to identify patterns, trends, and insights - Develop and validate statistical methodologies - Create and maintain analytical frameworks - Provide recommendations on data collection strategies - Collaborate with Applied Scientists to support model development efforts - Design and implement statistical analyses to validate analytical approaches - Present findings to stakeholders and contribute to scientific publications - Work with cross-functional teams to ensure solutions are built on sound statistical foundations - Design and implement causal inference analyses to understand underlying mechanisms - Develop frameworks for identifying and validating causal relationships in complex systems - Work with stakeholders to translate causal insights into actionable recommendations A day in the life You'll work with large-scale healthcare datasets, conducting sophisticated statistical analyses to generate actionable insights. You'll collaborate with Applied Scientists to validate model predictions and ensure statistical rigor in our approach. Regular interaction with product teams will help translate analytical findings into practical improvements for our services. About the team We represent Amazon's ambitious vision to solve the world's most pressing challenges. We are exploring new approaches to enhance research practices in the healthcare space, leveraging Amazon's scale and technological expertise. We operate with the agility of a startup while backed by Amazon's resources and operational excellence. We're looking for builders who are excited about working on ambitious, undefined problems and are comfortable with ambiguity.

MULTIPLE POSITIONS AVAILABLE Employer: AMAZON.COM SERVICES LLC Offered Position: Manager III, Economist Job Location: Arlington, Virginia Job Number: AMZ9160290 Position Responsibilities: Independently manage a team of economists and/or scientists in developing strategic economic analyses and demand estimation models. Translate business questions into econometric methodologies and causal inference analyses. Communicate economic insights to non-technical audiences to guide strategic-level, high-impact business decisions. Scale economic models through cross-functional collaboration with engineering teams. Establish scientific quality standards and research priorities. Drive operational efficiency and research excellence across the team. Position Requirements: Doctor of Philosophy (Ph.D.) degree or foreign equivalent degree in Economics or a related field and five years of research or work experience in the job offered or related occupation. Must have one year of research or work experience in the following skill(s): 1) managing a team of economists or scientists; 2) using advanced econometric methodologies, casual inference techniques, and statistical programming languages to inform business decisions; 3) experience with software development in collaboration with engineering teams for model implementation; 4) experience communicating complex economic insights to senior stakeholders; and 5) experience developing and mentoring research professionals. Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. 40 hours / week, 8:00am-5:00pm, Salary Range $190,320/year to $236,900/year. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit: https://www.aboutamazon.com/workplace/employee-benefits#0000