Careers

The Worldwide Defect Elimination (WWDE) Team within Amazon Customer Service is seeking a highly skilled economist to estimate the customer impact of each Customer Service action. Your analysis will assist teams across Amazon to prioritize defect elimination efforts and optimize how we respond to customer contacts. You will partner closely with our product, program, and engineering teams to deliver your findings to users via systems and dashboards that guide Customer Service planning and policies. Key job responsibilities - Develop causal, economic, and machine learning models at scale. - Engage in economic analysis; raise the bar for research. - Inform strategic discussions with senior leaders across the company to guide policies. A day in the life If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: * Medical, Dental, and Vision Coverage * Maternity and Parental Leave Options * Paid Time Off (PTO) * 401(k) Plan About the team The WWDE team's mission is to understand and resolve all issues impacting customers and connect all organizations in Amazon to customer experiences. Our vision is to be the ultimate steward of the Voice of the Customer (VoC), empowering CS and Amazon teams to easily measure, listen, and act on customer feedback. The team broadly supports defect detection, root cause identification, and resolution to earn customer trust. The Customer Service Economics & Optimization team is a force multiplier within this group. Through causal analysis, we estimate the effectiveness of our efforts to delight the customer.

In Stores Security, we develop authorization solutions using attribute-based access control (ABAC) to enable Amazon to enforce fine-grained access control (FGAC) on sensitive data. We create logging solutions that generate access events from thousands of services for evidence collection. Additionally, we implement rule-based and machine learning systems to monitor access to customer data, detect anomalous activities, and demonstrate compliance. We are seeking a talented, self-directed Applied Scientist to work on the cutting edge security technologies. You'll design and run experiments, research new algorithms, and find new ways of protecting Amazon's customer trust. Besides theoretical analysis and innovation, you will work closely with talented engineers to put your algorithms and models into practice. You should thrive in ambiguous environments that require to find solutions to problems that have not been solved before. You enjoy and succeed in fast paced environments where learning new concepts quickly is a must. You leverage your exceptional technical expertise, a sound understanding of the fundamentals of Computer Science, and practical experience in building large-scale distributed systems. Your strong communication skills enable you to work effectively with both business and technical partners. Key job responsibilities - Process and analyze large data sets using as many techniques as necessary - Deliver scalable models that can analyze large data sets efficiently - Build mathematical models to detect and classify specific data elements with high accuracy - Prototype these models by using high-level modeling languages such as Python. A software team will be working with you to transform prototypes into production. - Create, enhance, and maintain technical documentation, and present to other scientists and business leaders.

Are you passionate about pushing the boundaries of computer vision and machine learning to create innovative consumer products? Join Amazon Lab126's Camera and Sensors Group in shaping the future of wearables, Echo devices, Fire TVs, and consumer robotics. About the Role: As a Principal Applied Scientist, you will lead cutting-edge productization of computer vision and machine learning, directly impacting millions of customers worldwide. You'll work with a diverse team of engineers and scientists to solve complex problems and bring revolutionary products to market. Key job responsibilities Key Responsibilities: * Drive strategic vision and long-term roadmap for camera and sensor technologies, influencing product teams and aligning direction across technology, silicon, and devices organizations * Lead groundbreaking ML/CV innovations, focusing on differentiated hardware technologies for advanced camera and sensor capabilities * Architect and implement state-of-the-art ML models for edge computing in consumer products, optimizing for performance and efficiency * Guide the development of next-generation AI-enabled devices, including wearables, Echo devices, Fire TVs, and robotics * Guide the invention and design of next-generation wearables, Echo devices, Fire TVs, and robotics * Collaborate with cross-functional teams to integrate ML solutions into hardware designs * Mentor and develop team members, fostering innovation and technical excellence About the team At Amazon, we're guided by our Leadership Principles, including "Customer Obsession," "Invent and Simplify," and "Learn and Be Curious." We value innovative thinking and diverse perspectives to solve complex challenges. This role offers a unique opportunity to work on ML applications that directly improve people's daily lives. You'll be part of a collaborative team integrating AI into everyday devices, making advanced technology accessible to all. We're committed to fostering an inclusive environment where everyone can do their best work and maintain a healthy work-life balance.

AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Are you an inventive, curious, and driven Applied Scientist with a strong background in AI and Deep Learning? Join Amazon’s AWS Multimodal generative AI science team and be a catalyst for groundbreaking advancements in Computer Vision, Generative AI, and foundational models. As part of the AWS Multimodal generative AI science team, you’ll lead innovative research projects, develop state-of-the-art algorithms, and pioneer solutions that will directly impact millions of Amazon customers. Leveraging Amazon’s vast computing power, you’ll work alongside a supportive and diverse group of top-tier scientists and engineers, contributing to products that redefine the industry. Key job responsibilities * Lead research initiatives in Multimodal generative AI, pushing the boundaries of model efficiency, accuracy, and scalability. * Design, implement, and evaluate deep learning models in a production environment. * Collaborate with cross-functional teams to transfer research outcomes into scalable AWS services. * Publish in top-tier conferences and journals, keeping Amazon at the forefront of innovation. * Mentor and guide other scientists and engineers, fostering a culture of scientific curiosity and excellence. About the team About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Do you want to create intelligent, adaptable robots with global impact? The Vulcan Stow team (https://www.amazon.science/latest-news/how-amazon-robotics-researchers-are-solving-a-beautiful-problem) at Amazon Robotics builds high-performance, real-time robotic systems that can perceive, learn, and act intelligently alongside humans—at Amazon scale. We invent and scale Computer Vision / ML systems for robotics in fulfillment centers. Our mission is to enable robots to interact safely, efficiently, and fluently with the clutter and uncertainty of real-world fulfillment centers. We hire and develop CVML experts in robotics with a focus on deep learning, foundation models, generative models, intelligent control, semi-supervised and unsupervised learning. Our solutions enable robots to learn from their own experiences, from each other, and from humans to build intelligence that feeds itself. We are seeking an experienced Computer Vision ML Applied Science Manager to lead a team of talented applied scientists and software engineers developing and deploying advanced vision, machine learning and optimization algorithms. You will drive CVML innovation that enables manipulation in high-contact, high-density, and diverse conditions with the speed and reliability that will delight our customers. Collaborating with cross-functional teams across hardware, software, and science, you will deliver reliable and high-performing solutions that will scale across geographies, applications, and conditions. Along the way, we guarantee you’ll get opportunities to be a fearless disruptor, prolific innovator, and a reputed problem solver—someone who truly enables computer vision to significantly impact the lives of millions of consumers. Key job responsibilities * As a manager, you will be responsible for researching, implementing, delivering and maintaining critical computer vision and machine learning capabilities at amazon robotics. * You will prioritize being a great people manager: motivating, rewarding, and coaching your diverse team is the most important part of this role. You will recruit and retain top talent and excel in day-to-day people and performance management tasks. * You will keep your technical skills current to contribute to architecture and design discussions. * You will regularly take part in deep-dive troubleshooting exercises and drive technical post-mortem discussions to identify the root cause of complex issues. * Set a vision for your team and create product roadmaps. Help your team sort out technical and product requirements and priorities. Use project management skills to deliver product roadmap items and other cross-team projects. A day in the life - Prioritize being a great people manager: motivating, rewarding, and coaching your diverse team is the most important part of this role. You will recruit and retain top talent and excel in people and performance management tasks. - Set a vision for the team and create the technical roadmap that deliver results for customers while thinking big for future applications. - Guide the research, design, deployment, and evaluation of complex computer vision and machine learning algorithms for contact-rich, cluttered, real-world manipulation problems. - Work closely with motion, hardware, and software teams to create integrated robotic solutions that are better than the sum of their parts. - Implement best practices in applied research and software development, managing project timelines, resources, and deliverables effectively. Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Are you excited about developing generative AI and foundation models to revolutionize automation, robotics and computer vision? Are you looking for opportunities to build and deploy them on real problems at truly vast scale? At Amazon Fulfillment Technologies and Robotics we are on a mission to build high-performance autonomous systems that perceive and act to further improve our world-class customer experience - at Amazon scale. This role is for the AFT AI team which has deep expertise developing cutting edge AI solutions at scale and successfully applying them to business problems in the Amazon Fulfillment Network. These solutions typically utilize machine learning and computer vision techniques, applied to text, sequences of events, images or video from existing or new hardware. The team is comprised of scientists, who develop machine learning and computer vision solutions, analytics, who evaluate the expected business impact for a project and the performance of these solutions, and software engineers, who provide necessary support such as annotation pipelines and machine learning library development. We are looking for an Applied Scientist with expertise in computer vision. You will work alongside other CV scientists, engineers, product managers and various stakeholders to deploy vision models at scale across a diverse set of initiatives. If you are a self-motivated individual with a zeal for customer obsession and ownership, and are passionate about applying computer vision for real world problems - this is the team for you. Key job responsibilities - You will be part of a team of scientists and engineers and will work on scaling systems to production along side partner teams. - You will learn how to build robust solutions that operate at Amazon scale, and work with senior technical leaders to grow your skills. - You will face a high level of research ambiguity and problems that require creative, ambitious, and inventive solutions. - You will design and implement scalable solutions and solve complex problems - You will mentor and coach junior software developers - You should be a great communicator and should be motivated to achieve results in a fast-paced, and at times ambiguous, environment - You should be a self-starter with a bias towards independent problem solving. A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the team Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it. The AFT AI team has deep expertise developing cutting edge AI solutions at scale and successfully applying them to business problems in the Amazon Fulfillment Network. These solutions typically utilize machine learning and computer vision techniques, applied to text, sequences of events, images or video from existing or new hardware. We influence each stage of innovation from inception to deployment, developing a research plan, creating and testing prototype solutions, and shepherding the production versions to launch. Our team is the central machine learning and computer vision team supporting all of AFT. The team is comprised of scientists, who develop machine learning and computer vision solutions, analytics, who evaluate the expected business impact for a project and the performance of these solutions, and software engineers, who provide necessary support such as annotation pipelines and machine learning library development.

Have you ever wondered how Amazon launches and maintains a consistent customer experience across hundreds of countries and languages it serves its customers? Are you passionate about data and mathematics, and hope to impact the experience of millions of customers? Are you obsessed with designing simple algorithmic solutions to very challenging problems? If so, we look forward to hearing from you! At Amazon, we strive to be Earth's most customer-centric company, where both internal and external customers can find and discover anything they want in their own language of preference. Our Translations Services (TS) team plays a pivotal role in expanding the reach of our marketplace worldwide and enables thousands of developers and other stakeholders (Product Managers, Program Managers, Linguists) in developing locale specific solutions. Amazon Translations Services (TS) is seeking a Senior Applied Scientist to be based in our Seattle office. As a key member of the Science and Engineering team of TS, this person will be responsible for designing algorithmic solutions based on data and mathematics for translating billions of words annually across 130+ and expanding set of locales. The successful applicant will ensure that there is minimal human touch involved in any language translation and accurate translated text is available to our worldwide customers in a streamlined and optimized manner. With access to vast amounts of data, cutting-edge technology, and a diverse community of talented individuals, you will have the opportunity to make a meaningful impact on the way customers and stakeholders engage with Amazon and our platform worldwide. Together, we will drive innovation, solve complex problems, and shape the future of e-commerce. Key job responsibilities * Lead and innovate in applying advanced NLP and LLM techniques to solve complex language translation challenges in e-commerce, driving product-level improvements for our international marketplaces. * Architect and implement novel, scalable machine learning solutions that enhance translation quality evaluation and improve translation pipeline efficiency across multiple teams and systems. * Spearhead cross-functional collaborations to define strategic project requirements, establish organization-wide success metrics, and deliver high-impact solutions aligning with broader business objectives. * Drive comprehensive data analysis to uncover non-obvious insights in multilingual data, relaying findings into actionable strategies that influence product roadmaps and capabilities for language technologies. * Pioneer and implement cutting-edge modeling techniques for machine translation quality assessment and pipeline optimization, leading the team's scientific agenda. Invent new methodologies when existing approaches fall short, advancing the state-of-the-art. * Serve as a recognized expert in LLM applications for e-commerce translation, communicating complex concepts to diverse stakeholders including senior leadership. Influence organization-wide adoption of innovative approaches in language translation technologies. * Actively mentor team members, elevating scientific capabilities and fostering a culture of innovation and rigorous inquiry in machine translation and evaluation. About the team We are a start-up mindset team. As the long-term technical strategy is still taking shape, there is a lot of opportunity for this fresh Science team to innovate by leveraging Gen AI technoligies to build scalable solutions from scratch. Our Vision: Language will not stand in the way of anyone on earth using Amazon products and services. Our Mission: We are the enablers and guardians of translation for Amazon's customers. We do this by offering hands-off-the-wheel service to all Amazon teams, optimizing translation quality and speed at the lowest cost possible.

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization. How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos). If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you. Come work on the Amazon Prime Air Team! Our Prime Air Drone Vehicle Design and Test team within Flight Sciences is looking for an outstanding engineer to help us rapidly configure, design, analyze, prototype, and test innovative drone vehicles. You’ll be responsible for assessing the Aerodynamics, Performance, and Stability & Control characteristics of vehicle designs. You’ll help build and utilize our suite of Multi-disciplinary Optimization (MDO) tools. You’ll explore new and novel drone vehicle conceptual designs in both focused and wide open design spaces, with the ultimate goal of meeting our customer requirements. You’ll have the opportunity to prototype vehicle designs and support wind tunnel and other testing of vehicle designs. You will directly support the Office of the Chief Program Engineer, and work closely across all vehicle subsystem teams to ensure integrated designs that meet performance, reliability, operability, manufacturing, and cost requirements. About the team Our Flight Sciences Vehicle Design & Test organization includes teams that span the following disciplines: Aerodynamics, Performance, Stability & Control, Configuration & Spatial Integration, Loads, Structures, Mass Properties, Multi-disciplinary Optimization (MDO), Wind Tunnel Testing, Noise Testing, Flight Test Instrumentation, and Rapid Prototyping.

Do you want to create intelligent, adaptable robots with global impact? At Amazon Robotics, our collaborative team builds high-performance, real-time robotic systems that perceive, plan, and act intelligently alongside humans—at Amazon scale. Our mission is to enable robots to interact safely, efficiently, and fluently through the complex challenges of a company that sells everything, everywhere. We target high-impact algorithmic unlocks in areas such as scene and activity understanding, large-scale generative models, closed-loop control, robotic grasping and manipulation—all of which have high-value impact for our current and future fulfillment networks. Our solutions enable robots to learn from their own experiences, from each other, and from humans to build intelligence that feeds itself. We are seeking an experienced Applied Science Manager to lead a team of talented applied scientists and software engineers developing and deploying advanced manipulation strategies and algorithms. You will drive innovation that enables manipulation in high-contact, high-density, and diverse conditions with the speed and reliability that will delight our customers. Collaborating with cross-functional teams across hardware, software, and science, you will deliver reliable and high-performing solutions that will scale across geographies, applications, and conditions. You should enjoy the process of solving real-world problems that, quite frankly, haven’t been solved at scale anywhere before. Along the way, we guarantee you’ll get opportunities to be a fearless disruptor, prolific innovator, and a reputed problem solver—someone who truly enables robotics to significantly impact the lives of millions of consumers. A day in the life - Prioritize being a great people manager: motivating, rewarding, and coaching your diverse team is the most important part of this role. You will recruit and retain top talent and excel in people and performance management tasks. - Set a vision for the team and create the technical roadmap that deliver results for customers while thinking big for future applications. - Guide the research, design, deployment, and evaluation of complex motion planning and control algorithms for contact-rich, cluttered, real-world manipulation problems. - Work closely with perception, hardware, and software teams to create integrated robotic solutions that are better than the sum of their parts. - Implement best practices in applied research and software development, managing project timelines, resources, and deliverables effectively. Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

The Amazon Private Brands’ Discovery team develops innovative machine learning solutions to enhance customer awareness of Amazon's private brands and help customers discover products they love. This interdisciplinary team of scientists and engineers incubates and builds disruptive technologies, tackling some of the most complex scientific challenges at Amazon. To achieve this, we leverage a wide range of advanced techniques, including Natural Language Processing (NLP), deep learning, large language models (LLMs), multi-armed bandits, reinforcement learning, Bayesian optimization, causal and statistical inference, and econometrics, to drive discovery throughout the customer journey. Our solutions are not only critical to the success of Amazon's private brands but also serve as a leading example of discovery technologies across Amazon. We are seeking a Principal Scientist to join our team and lead the development of cutting-edge machine learning models and algorithms that will drive innovative discovery solutions for Amazon Private Brands. In this hands-on role, you will apply your expertise to propose solutions, create software prototypes, and successfully transition these prototypes into production systems using modern software development tools and methodologies. You will also be responsible for scaling these solutions to meet the growing and evolving needs of our customers. As a Principal Scientist, you will play a pivotal role in shaping the vision, design, and roadmap for complex, previously unsolved problems, guiding solutions from inception to implementation. Strong verbal and written communication skills, a self-driven mindset, and the ability to deliver high-quality results in a fast-paced environment are essential for success in this role. Key job responsibilities You will be responsible for defining key research directions, adopting or inventing new machine learning techniques, conducting rigorous experiments, publishing results, and ensuring that research is translated into practice. You will develop long-term strategies, persuade teams to adopt those strategies, propose goals and deliver on them. You will also participate in organizational planning, hiring, mentorship and leadership development. You have a passion for building scalable science and engineering solutions. You will serve as a key scientific resource in full-cycle development (conception, design, implementation, testing to documentation, delivery, and maintenance).