Alexa’s speech recognition research at ICASSP 2022

Multimodal training, signal-to-interpretation, and BERT rescoring are just a few topics covered by Amazon’s 21 speech-related papers.

This week, the IEEE International Conference on Acoustics, Speech and Signal Processing (ICASSP) got under way in virtual form, to be followed by an in-person meeting two weeks later (May 22-27) in Singapore. ICASSP is the flagship conference of the IEEE Signal Processing Society and, as such, one of the premier venues for publishing the latest advances in automatic speech recognition (ASR) and other speech-processing and speech-related fields, with strong participation from both industry and academia.

More ICASSP coverage on Amazon Science

This year, the Alexa AI ASR organization is represented by 21 papers, more than in any prior year, reflecting the growth of speech-related science in Alexa AI. Here we highlight a few of these papers, to give an idea of their breadth.

Multimodal pretraining for end-to-end ASR

Deep-learning methods have taken over as the method of choice in speech-based recognition and classification tasks, and increasingly, self-supervised representation learning is used to pretrain models on large unlabeled datasets, followed by “fine-tuning” on task-labeled data.

In their paper “Multi-modal Pretraining for Automated Speech Recognition”, David Chan and colleagues give a new twist to this approach by pretraining speech representations on audiovisual data. As the self-supervision task for both modalities, they adapt the masked language model, in which words of training sentences are randomly masked out, and the model learns to predict them. In their case, however, the masks are applied to features extracted from the video and audio stream.

Multimodal MLM.png
In "Multi-modal pre-training for automated speech recognition", Amazon researchers adapt the masked language model, which learns to predict masked-out words of training sentences, to features extracted from video and audio streams.

Once pretrained, the audio-only portion of the learned representation is fused with a more standard front-end representation to feed into an end-to-end speech recognition system. The researchers show that this approach yields more accurate ASR results than pretraining with only audio-based self-supervision, suggesting that the correlations between acoustic and visual signals are helpful in extracting higher-level structures relevant to the encoding of speech.

Signal-to-interpretation with multimodal embeddings

The advantages of multimodality are not limited to unsupervised-learning settings. In “Tie your embeddings down: Cross-modal latent spaces for end-to-end spoken language understanding”, Bhuvan Agrawal and coauthors study signal-to-interpretation (S2I) recognizers that map a sequential acoustic input to an embedding, from which the intent of an utterance is directly inferred.

Cross-modal SLU.png
In "Tie your embeddings down: Cross-modal latent spaces for end-to-end spoken language understanding", Amazon researchers train encoders to generate acoustic and text embeddings in the same representational space, so that the origin of the embeddings becomes indistinguishable.

This bypasses the need for explicit speech transcription but still uses supervision for utterance intents. Due to their compactness, S2I models are attractive for on-device deployment, which has multiple benefits. For example, Alexa AI has used on-device speech processing to make Alexa faster and lower-bandwidth.

Agrawal and colleagues show that S2I recognizers give better results when their acoustic embeddings are constrained to be close to embeddings of the corresponding textual input produced by a pretrained language model (BERT). As in the earlier paper, this cross-modal signal is used during learning only and not required for inference (i.e., at runtime). It is a clever way to sneak linguistic structure back into the S2I system while also infusing it with knowledge gleaned from the vastly larger language model training data.

TinyS2I.png
The TinyS2I architecture. From "TINYS2I: A small-footprint utterance classification model with contextual support for on-device SLU".

The idea of matching embeddings derived from audio to those for corresponding text strings (i.e., transcripts) also has other applications. In their paper “TinyS2I: A small-footprint utterance classification model with contextual support for on-device SLU”, Anastasios Alexandridis et al. show that extremely compact, low-latency speech-understanding models can be obtained for the utterances most frequently used to control certain applications, such as media playback.

The most frequent control commands (“pause”, “volume up”, and the like) can be classified directly from an acoustic embedding. For commands involving an item from a contextual menu (“play [title]”), the acoustic embedding is matched to the media title’s textual embedding. In this paper, unlike the previous one, the textual embeddings are trained jointly with the acoustic ones. But the same triplet loss function can be used to align the cross-modal embeddings in a shared space.

ASR rescoring with BERT

Deep encoders of text trained using the masked-language-model (MLM) paradigm, such as BERT, have been widely used as the basis for all sorts of natural-language tasks. As mentioned earlier, they can incorporate vast amounts of language data through self-supervised pretraining, followed by task-specific supervised fine-tuning.

Related content
Second-pass language models that rescore automatic-speech-recognition hypotheses benefit from multitask training on natural-language-understanding objectives.

So far, however, the practical impact of MLMs on ASR proper has been limited, in part because of unsatisfactory tradeoffs between computational overhead (latency) and achievable accuracy gains. This is now changing with the work of Liyan Xu et al., as described in “RescoreBERT: Discriminative speech recognition rescoring with BERT”.

The researchers show how BERT-generated sentence encodings can be incorporated into a model that rescores the text strings output by an ASR model. Because BERT is trained on large corpora of (text-only) public data, it understands the relative probabilities of different ASR hypotheses better than the ASR model can.

The researchers achieved their best results with a combined loss function that is based on both sentence pseudo-likelihood — a more computationally tractable estimate of sentence likelihood — and word error prediction. The resulting rescoring model is so effective compared to standard LSTM (long short-term memory) language models, while also exhibiting lower latency, that the RescoreBERT method has gone from internship project to Alexa production in less than a year.

Ontological biasing for acoustic-event detection

We round out this short selection of papers with one from an ASR-adjacent field. In “Improved representation learning for acoustic event classification using tree-structured ontology”, Arman Zharmagambetov and coauthors look at an alternative to self-supervised training for the task of acoustic-event detection (AED). (AED is the technology behind Alexa’s ability to detect breaking glass, smoke alarms, and other noteworthy events around the house.)

They show that AED classifier training can be enhanced by forcing the resulting representations to identify not only the target event label (such as “dog barking”) but also supercategories (such as “domestic animal” and “animal sound”) drawn from an ontology, a hierarchical representation of relationships between concepts. The method can be further enhanced by forcing the classification to stay the same under distortions of the inputs. The researchers found that their method is more effective than purely self-supervised pretraining and comes close to fully supervised training with only a fraction of the labeled data.

AED architecture.png
In "Improved representation learning for acoustic event classification using tree-structured ontology", Amazon researchers present a two-module joint model consisting of a representation neural network and a decision tree based on a predefined tree-structured ontology.

Conclusion and outlook

As we have seen, Alexa relies on a range of audio-based technologies that use deep-learning architectures. The need to train these models robustly, fairly, and with limited supervision, as well as computational constraints at runtime, continues to drive research in Alexa Science. We have highlighted some of the results from that work as they are about to be presented to the wider science community, and we are excited to see the field as a whole come up with creative solutions and push toward ever more capable applications of speech-based AI.

Research areas

Related content

US, WA, Bellevue
Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. Do you get excited by aerospace, space exploration, and/or satellites? Do you want to help build solutions at Amazon Leo to transform the space industry? If so, then we would love to talk! Key job responsibilities Work cross-functionally with product, business development, and various technical teams (engineering, science, simulations, etc.) to execute on the long-term vision, strategy, and architecture for the science-based global demand forecast. Design and deliver modern, flexible, scalable solutions to integrate data from a variety of sources and systems (both internal and external) and develop Bandwidth Usage models at granular temporal and geographic grains, deployable to Leo traffic management systems. Work closely with the capacity planning science team to ensure that demand forecasts feed seamlessly into their systems to deliver continuous optimization of resources. Lead short and long terms technical roadmap definition efforts to deliver solutions that meet business needs in pre-launch, early-launch, and mature business phases. Synthesize and communicate insights and recommendations to audiences of varying levels of technical sophistication to drive change across Amazon Leo. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. About the team The Amazon Leo Global Demand Planning team's mission is to map customer demand across space and time. We enable Amazon Leo's long-term success by delivering actionable insights and scientific forecasts across geographies and customer segments to empower long range planning, capacity simulations, business strategy, and hardware manufacturing recommendations through scalable tools and durable mechanisms.
US, CA, Pasadena
Do you enjoy solving challenging problems and driving innovations in research? As a Research Science intern with the Quantum Algorithms Team at CQC, you will work alongside global experts to develop novel quantum algorithms, evaluate prospective applications of fault-tolerant quantum computers, and strengthen the long-term value proposition of quantum computing. A strong candidate will have experience applying methods of mathematical and numerical analysis to assess the performance of quantum algorithms and establish their advantage over classical algorithms. Key job responsibilities We are particularly interested in candidates with expertise in any of the following subareas related to quantum algorithms: quantum chemistry, many-body physics, quantum machine learning, cryptography, optimization theory, quantum complexity theory, quantum error correction & fault tolerance, quantum sensing, and scientific computing, among others. A day in the life Throughout your journey, you'll have access to unparalleled resources, including state-of-the-art computing infrastructure, cutting-edge research papers, and mentorship from industry luminaries. This immersive experience will not only sharpen your technical skills but also cultivate your ability to think critically, communicate effectively, and thrive in a fast-paced, innovative environment where bold ideas are celebrated. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Hybrid Work We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S. Amazon offices. This is not a remote internship opportunity. About the team Amazon Web Services (AWS) Center for Quantum Computing (CQC) is a multi-disciplinary team of theoretical and experimental physicists, materials scientists, and hardware and software engineers on a mission to develop a fault-tolerant quantum computer.
US, CA, Pasadena
We’re on the lookout for the curious, those who think big and want to define the world of tomorrow. At Amazon, you will grow into the high impact, visionary person you know you’re ready to be. Every day will be filled with exciting new challenges, developing new skills, and achieving personal growth. How often can you say that your work changes the world? At Amazon, you’ll say it often. Join us and define tomorrow. The Amazon Web Services (AWS) Center for Quantum Computing (CQC) in Pasadena, CA, is looking for a Quantum Research Scientist Intern in the Device and Architecture Theory group. You will be joining a multi-disciplinary team of scientists, engineers, and technicians, all working at the forefront of quantum computing to innovate for the benefit of our customers. Key job responsibilities As an intern with the Device and Architecture Theory team, you will conduct pathfinding theoretical research to inform the development of next-generation quantum processors. Potential focus areas include device physics of superconducting circuits, novel qubits and gate schemes, and physical implementations of error-correcting codes. You will work closely with both theorists and experimentalists to explore these directions. We are looking for candidates with excellent problem-solving and communication skills who are eager to work collaboratively in a team environment. Amazon Science gives you insight into the company’s approach to customer-obsessed scientific innovation. Amazon fundamentally believes that scientific innovation is essential to being the most customer-centric company in the world. It’s the company’s ability to have an impact at scale that allows us to attract some of the brightest minds in quantum computing and related fields. Our scientists continue to publish, teach, and engage with the academic community, in addition to utilizing our working backwards method to enrich the way we live and work. A day in the life Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Dedicated Cloud (ADC) roles engage with AWS customers who require specialized security solutions for their cloud services. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be either a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be able to obtain a US export license. If you are unsure if you meet these requirements, please apply and Amazon will review your application for eligibility.
US, MA, N.reading
Amazon Industrial Robotics is seeking exceptional talent to help develop the next generation of advanced robotics systems that will transform automation at Amazon's scale. We're building revolutionary robotic systems that combine cutting-edge AI, sophisticated control systems, and advanced mechanical design to create adaptable automation solutions capable of working safely alongside humans in dynamic environments. This is a unique opportunity to shape the future of robotics and automation at an unprecedented scale, working with world-class teams pushing the boundaries of what's possible in robotic dexterous manipulation, locomotion, and human-robot interaction. We are seeking a talented Applied Scientist to join our advanced robotics team, focusing on developing and applying cutting-edge simulation methodologies for advanced robotics systems. This role centers on research and development of physics-based simulation techniques, sim-to-real transfer methods, and machine learning approaches that enable rapid development, testing, and validation of robotic systems operating in complex, real-world environments. Key job responsibilities - Advance physics-based simulation fidelity for contact-rich manipulation and locomotion - Design and build high-performance simulation tools integrated into a production robotics stack - Translate research ideas into robust, scalable software pipelines - Develop methods to quantify and reduce simulation-to-reality gaps across design, safety, and control - Architect scalable simulation solutions for rigid and deformable body dynamics - Build simulation pipelines optimized for large-scale reinforcement and policy learning - Establish frameworks for continuous simulation improvement using real-world deployment data - Collaborate with engineering, science, and safety teams on simulation requirements and validation About the team Our team is building a comprehensive simulation platform for advanced robotics development, combining locomotion and manipulation capabilities. We operate at the cutting edge of physics simulation, reinforcement learning, and sim-to-real transfer, collaborating with world-class robotics engineers, applied scientists, and mechanical designers in a fast-paced, innovation-driven environment. This role uniquely combines fundamental research with real-world deployment. You will pursue core research questions in physics-based simulation while seeing your work translated into production systems, validated on real hardware, and informed by deployment data. Working alongside Simulation Software Engineers, you will help transform research ideas into scalable, production-grade simulation capabilities that directly impact how robots are designed, trained, and deployed.
US, WA, Redmond
Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. This position is part of the Satellite Attitude Determination and Control team. You will design and analyze the control system and algorithms, support development of our flight hardware and software, help integrate the satellite in our labs, participate in flight operations, and see a constellation of satellites flow through the production line into orbit. Key job responsibilities - Design and analyze algorithms for estimation, flight control, and precise pointing using linear methods and simulation. - Develop and apply models and simulations, with various levels of fidelity, of the satellite and our constellation. - Component level environmental testing, functional and performance checkout, subsystem integration, satellite integration, and in space operations. - Manage the spacecraft constellation as it grows and evolves. - Continuously improve our ability to serve customers by maximizing payload operations time. - Develop autonomy for Fault Detection and Isolation on board the spacecraft. A day in the life This is an opportunity to play a significant role in the design of an entirely new satellite system with challenging performance requirements. The large, integrated constellation brings opportunities for advanced capabilities that need investigation and development. The constellation size also puts emphasis on engineering excellence so our tools and methods, from conceptualization through manufacturing and all phases of test, will be state of the art as will the satellite and supporting infrastructure on the ground. You will find that Amazon Leo's mission is compelling, so our program is staffed with some of the top engineers in the industry. Our daily collaboration with other teams on the program brings constant opportunity for discovery, learning, and growth. About the team Our team has lots of experience with various satellite systems and many other flight vehicles. We have bench strength in both our mission and core GNC disciplines. We design, prototype, test, iterate and learn together. Because GNC is central to safe flight, we tend to drive Concepts of Operation and many system level analyses.
US, WA, Redmond
Amazon Leo is Amazon’s Low Earth Orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity. The Leo Software Defined Networking (SDN) team designs, implements and operates the network virtualization stack and SDN control plane signaling. Our scope spans over beam planning, routing, and forwarding through our SDN Controller, Agents, and Applications that provides a high throughput telecom service comprised of Low Earth Orbit satellites, customer terminals, gateways, cloud services and terrestrial network infrastructure that connects into public and private networks. We are looking for a talented Senior Applied Scientist to design and develop Network Observability solutions for an advanced global telecom service via both space and terrestrial networks. As a scientist on this team, you will collaborate with a mix of network engineers and software engineers to create novel mechanisms that increase our end-to-end observability tools and deliver high quality, secure and fault tolerant software used in Low Earth Orbit (LEO) satellites, ground gateways, and Consumer/Enterprise class customer terminals. You will define the long-term science roadmap for the team and its products. The candidate must have expertise with modern development practices and will have demonstrated the capability to deliver best-in-class software systems that solve some of today's hardest problems. Key job responsibilities * Take responsibility for designing and delivering modern, flexible, scalable science solutions to complex challenges for operating and planning satellite constellations * Work with peer teams and customers to design innovative science solutions to fulfill the business needs * Write code for production cloud native software systems * Utilize AWS and other Amazon technologies to deliver highly-available science solutions * Help on-board and mentor new science team members * Lead science roadmap definition efforts and decide what solutions to build A day in the life You will collaborate with various stakeholders to create the world’s most innovative products. You will understand operational challenges and existing blind-spots for network observability and be part of a team of scientists and engineers developing tools that fill these gaps. You will join our development and integration efforts and deliver high qualify software for production environments.
IN, KA, Bengaluru
The Amazon Alexa AI team in India is seeking a talented, self-driven Applied Scientist to work on prototyping, optimizing, and deploying ML algorithms within the realm of Generative AI. Key responsibilities include: - Research, experiment and build Proof Of Concepts advancing the state of the art in AI & ML for GenAI. - Collaborate with cross-functional teams to architect and execute technically rigorous AI projects. - Thrive in dynamic environments, adapting quickly to evolving technical requirements and deadlines. - Engage in effective technical communication (written & spoken) with coordination across teams. - Conduct thorough documentation of algorithms, methodologies, and findings for transparency and reproducibility. - Publish research papers in internal and external venues of repute - Support on-call activities for critical issues
IN, KA, Bengaluru
Selection Monitoring team is responsible for making the biggest catalog on the planet even bigger. In order to drive expansion of the Amazon catalog, we develop advanced ML/AI technologies to process billions of products and algorithmically find products not already sold on Amazon. We work with structured, semi-structured and Visually Rich Documents using deep learning, NLP and image processing. The role demands a high-performing and flexible candidate who can take responsibility for success of the system and drive solutions from research, prototype, design, coding and deployment. We are looking for Applied Scientists to tackle challenging problems in the areas of Information Extraction, Efficient crawling at internet scale, developing ML models for website comprehension and agents to take multi-step decisions. You should have depth and breadth of knowledge in text mining, information extraction from Visually Rich Documents, semi structured data (HTML) and advanced machine learning. You should also have programming and design skills to manipulate Semi-Structured and unstructured data and systems that work at internet scale. You will encounter many challenges, including: - Scale (build models to handle billions of pages), - Accuracy (requirements for precision and recall) - Speed (generate predictions for millions of new or changed pages with low latency) - Diversity (models need to work across different languages, market places and data sources) You will help us to - Build a scalable system which can algorithmically extract information from world wide web. - Intelligently cluster web pages, segment and classify regions, extract relevant information and structure the data available on semi-structured web. - Build systems that will use existing Knowledge Base to perform open information extraction at scale from visually rich documents. Key job responsibilities - Use AI, NLP and advances in LLMs/SLMs and agentic systems to create scalable solutions for business problems. - Efficiently Crawl web, Automate extraction of relevant information from large amounts of Visually Rich Documents and optimize key processes. - Design, develop, evaluate and deploy, innovative and highly scalable ML models, esp. leveraging latest advances in RL-based fine tuning methods like DPO, GRPO etc. - Work closely with software engineering teams to drive real-time model implementations. - Establish scalable, efficient, automated processes for large scale model development, model validation and model maintenance. - Lead projects and mentor other scientists, engineers in the use of ML techniques. - Publish innovation in research forums.
US, WA, Seattle
Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads. Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience. As a Prime Video technologist, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people. We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you! As an Applied Scientist in the Prime Video Playback Intelligence Organization, you will have deep subject matter expertise in applied machine learning and data science, with specializations in video streaming optimization, information retrieval, anomaly detection and root-causing systems, large language models and generative AI across various modalities. Key job responsibilities - Work with multiple teams of scientists, engineers, and product managers to translate business and functional requirements into concrete deliverables leading strategic efforts to enhance customer quality of experiences. - Work on problems spaces such as: improving the customer playback quality of experience across Video on Demand, Live Events and Linear Content. - Reduce the time/cost/effort to optimize the customer experience as well as detect, root-cause, and mitigate defects in the customer experience. You’ll seek to understand the depth and nuance of streaming video at scale and identify opportunities to grow our business and improve customer quality of experience via principled ML/AI solutions. - Lead integration of new algorithms and processes into existing modeling stacks, simplify and streamline the existing modeling stacks, and develop testing and evaluation strategies. Ultimately, you'll work backwards from the desired outcomes and lead the way on determining the ideal solution (statistical techniques, traditional ML, GenAI, etc). A day in the life We love solving challenging and hard problems in our quest to innovate on behalf of our customers and provide the best video streaming experience. We push the boundaries to leverage and invent technologies which help create unrivaled experiences for our customers to help us move fast in a growing and changing environment. We use data to guide our decisions, work closely with our engineering and product counterparts, and partner with other Science teams as well as academic institutions to learn and guide in an environment of innovation.
BR, SP, Sao Paulo
Do you like working on projects that are highly visible and are tied closely to Amazon’s growth? Are you seeking an environment where you can drive innovation leveraging the scalability and innovation with Amazon's AWS cloud services? The Amazon International Technology Team is hiring Applied Scientists to work in our Machine Learning team in Mexico City. The Intech team builds International extensions and new features of the Amazon.com web site for individual countries and creates systems to support Amazon operations. We have already worked in Germany, France, UK, India, China, Italy, Brazil and more. Key job responsibilities About you You want to make changes that help millions of customers. You don’t want to make something 10% better as a part of an enormous team. Rather, you want to innovate with a small community of passionate peers. You have experience in analytics, machine learning, LLMs and Agentic AI, and a desire to learn more about these subjects. You want a trusted role in strategy and product design. You put the customer first in your thinking. You have great problem solving skills. You research the latest data technologies and use them to help you innovate and keep costs low. You have great judgment and communication skills, and a history of delivering results. Your Responsibilities - Define and own complex machine learning solutions in the consumer space, including targeting, measurement, creative optimization, and multivariate testing. - Design, implement, and evolve Agentic AI systems that can autonomously perceive their environment, reason about context, and take actions across business workflows—while ensuring human-in-the-loop oversight for high-stakes decisions. - Influence the broader team's approach to integrating machine learning into business workflows. - Advise leadership, both tech and non-tech. - Support technical trade-offs between short-term needs and long-term goals.