Customer-obsessed science
Research areas
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October 1, 202610 min readAugmenting a network graph with agentic AI produces a “digital twin” that can help isolate network failures.
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August 21, 20269 min read
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July 30, 20268 min read
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July 29, 20266 min read
Featured news
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2026When we fine-tune an LLM on code in a new programming language, what actually changes inside the model? Does it learn new algorithms, new syntax, or does it develop the ability to faithfully implement known algorithms in an unfamiliar language? This question is hard to answer with existing languages because we cannot disentangle what the model learned from fine-tuning versus what it already knew from pretraining
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2026Group relative policy optimization for reinforcement learning with verifiable rewards (RLVR) typically uses a fixed importance-sampling (IS) ratio clipping boundary across all rollouts. We identify a key limitation: rare correct rollouts on harder problems and abundant correct rollouts on easier problems are clipped at comparable rates, despite contributing very different learning signals. Rollouts with
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2026Synthetic dialogue corpora are increasingly used as proxies for target data, yet personagrounded generators optimize individual conversations rather than corpus composition, yielding plausible dialogues with distorted population-level behavior mixes. We introduce GroupPersona, a framework that aligns synthetic corpora with a reference behavior distribution. GroupPersona turns population statistics into
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RecSys 20262026We present a production-scale playlist curation system on Amazon Music that leverages modular architecture and holistic LLM-powered reasoning to generate playlists. Our system leverages LLMs to reason over rich track metadata—including genre, mood, era, sonic descriptions, and artist context—to select cohesive track sets that satisfy both relevance and coherence criteria. We formulate the curation task
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2026Matching users to interest categories at scale is central to personalized shopping, but the task is challenging in large e-commerce platforms, where label spaces continually evolve and user-interest signals are sparse and long tailed. Autoregressive language models are appealing because their world knowledge and semantic priors over descriptors generalize across extreme label spaces and accommodate multiple
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