Customer-obsessed science
Research areas
-
October 29, 20265 min readTwo optimization techniques, when combined, can significantly improve a model’s speed and cost effectiveness without sacrificing quality.
-
-
October 20, 20263 min read
-
October 12, 202614 min read
-
Featured news
-
FMCAD 20202020In practice, few security bugs found in source code are urgent, but quickly identifying which ones are is hard. We describe the application of bounded model checking to triaging reported issues quickly at the cloud service provider Amazon Web Services (AWS). We focus on the job of reactive security experts who need to determine the severity of bugs found in the Xen hypervisor. We show that, using our publicly
-
RecSys 2020 Workshop on Online Recommender Systems and User Modeling2020Classical approaches to recommendation systems like collaborative filtering learn a static model given the user historic interaction data. These approaches do not perform well in dynamic environments where the sets of users and items are continually changing. Users convey their preferences implicitly by providing feedback in the form of clicks, views and ratings, as they interact with the system. Utilizing
-
EMNLP 20202020Dialogue level quality estimation is vital for optimizing data driven dialogue management. Current automated methods to estimate turn and dialogue level user satisfaction employ hand-crafted features and rely on complex annotation schemes, which reduce the generalizability of the trained models. We propose a novel user satisfaction estimation approach which minimizes an adaptive multi-task loss function
-
ICDM 20202020Entity linkage (EL) is a critical problem in data cleaning and integration. In the past several decades, EL has typically been done by rule-based systems or traditional machine learning models with hand-curated features, both of which heavily depend on manual human inputs. With the ever-increasing growth of new data, deep learning (DL) based approaches have been proposed to alleviate the high cost of EL
-
Interspeech 20202020For an interactive agent, such as task-oriented spoken dialog systems or chatbots, measuring and adapting to Customer Satisfaction (CSAT) is critical in order to understand user perception of an agent’s behavior and increase user engagement and retention. However, an agent often relies on explicit customer feedback for measuring CSAT. Such explicit feedback may result in potential distraction to users and
Collaborations
View allWhether you're a faculty member or student, there are number of ways you can engage with Amazon.
View all