Customer-obsessed science
Research areas
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October 1, 202610 min readAugmenting a network graph with agentic AI produces a “digital twin” that can help isolate network failures.
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August 21, 20269 min read
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July 30, 20268 min read
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July 29, 20266 min read
Featured news
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WACV 20222022Cross-modal attention mechanisms have been widely applied to the image-text matching task. They have achieved remarkable improvements thanks to their capability of learning fine-grained relevance across different modalities. However, the cross-modal attention models of existing methods could be sub-optimal and inaccurate because there is no direct supervision provided during the training process. In this
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COLING 20222022We explore Interactive Post-Editing (IPE) models for human-in-loop translation to help correct translation errors and rephrase it with a desired style variation. We specifically study verbosity for style variations and build on top of multi-source transformers that can read source and hypothesis to improve the latter with user inputs. Token-level interaction inputs for error corrections and length interaction
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NeurIPS 20222022In learning-to-rank problems, a privileged feature is one that is available during model training, but not available at test time. Such features naturally arise in merchandised recommendation systems; for instance, “user clicked this item” as a feature is predictive of “user purchased this item” in the offline data, but is clearly not available during online serving. Another source of privileged features
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AI-ML Systems 20222022Product images are the most impressing medium of customer interaction on the product detail pages of e-commerce websites. Millions of products are onboarded on to webstore catalogues daily and maintaining a high quality bar for a product’s set of images is a problem at scale. Grouping products by categories, clothing is a very high volume and high velocity category and thus deserves its own attention. Given
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AI-ML Systems 20222022We showcase a novel solution to a recommendation system problem where we face a perpetual soft item cold start issue. Our system aims to recommend demanded products to prospective sellers for listing in Amazon stores. These products always have only few interactions thereby giving rise to a perpetual soft item cold start situation. Modern collaborative filtering methods solve cold start using content attributes
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