Customer-obsessed science
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October 1, 202610 min readAugmenting a network graph with agentic AI produces a “digital twin” that can help isolate network failures.
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August 21, 20269 min read
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July 30, 20268 min read
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Featured news
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EACL 20232023Prompt-based learning methods in semisupervised learning (SSL) settings have been shown to be effective on multiple natural language understanding (NLU) datasets and tasks in the literature. However, manually designing multiple prompts and verbalizers requires domain knowledge and human effort, making it difficult and expensive to scale across different datasets. In this paper, we propose two methods to
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The Web Conference 20232023We propose a novel adaptation of graph-based active learning for customer address resolution or de-duplication, with the aim to determine if two addresses represent the same physical building or not. For delivery systems, improving address resolution positively impacts multiple downstream systems such as geocoding, route planning and delivery time estimations, leading to an efficient and reliable delivery
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IEEE Transactions on Pattern Analysis and Machine Intelligence2023The architecture of transformers, which recently witness booming applications in vision tasks, has pivoted against the widespread convolutional paradigm. Relying on the tokenization process that splits inputs into multiple tokens, transformers are capable of extracting their pairwise relationships using self-attention. While being the stemming building block of transformers, what makes for a good tokenizer
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EACL 20232023Despite significant progress in understanding and improving faithfulness in abstractive summarization, the question of how decoding strategies affect faithfulness is less studied. We present a systematic study of the effect of generation techniques such as beam search and nucleus sampling on faithfulness in abstractive summarization. We find a consistent trend where beam search with large beam sizes produces
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EACL 20232023Temporal concept drift refers to the problem of data changing over time. In NLP, that would entail that language (e.g. new expressions, meaning shifts) and factual knowledge (e.g. new concepts, updated facts) evolve over time. Focusing on the latter, we benchmark 11 pretrained masked language models (MLMs) on a series of tests designed to evaluate the effect of temporal concept drift, as it is crucial that
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