Customer-obsessed science
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January 13, 20267 min readLeveraging existing environment simulators and reward functions based on verifiable ground truth boosts task success rate, even with small models and small training datasets.
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December 29, 20256 min read
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Featured news
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ACL Findings 20252025Large language models (LLMs) have advanced conversational AI assistants. However, systematically evaluating how well these assistants apply personalization—adapting to individual user preferences while completing tasks—remains challenging. Existing personalization benchmarks focus on chit-chat, nonconversational tasks, or narrow domains, failing to capture the complexities of personalized task-oriented
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KDD 2025 Workshop on AI for Supply Chain2025Modern logistics networks face a critical challenge in performance documentation that consumes substantial resources yet suffers from inconsistent quality, limited expert review, and context-specificity. We present Shifu, an adaptive knowledge acquisition system for automated root cause analysis that learns continuously from operational feedback without requiring gold standard examples. Shifu integrates
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KDD 2025 Workshop on AI for Supply Chain2025As Generative AI (Gen-AI) continues to evolve rapidly, its potential to transform supply chain operations remains largely unexplored. Narrowing in on retail supply chain, this paper presents a taxonomy diagram that categorizes trends in Gen-AI adoption across various functions thereby mapping current Gen-AI capabilities and identifying immediate opportunities and potential challenges. We identify several
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KDD 2025 Workshop on AI for Supply Chain2025Supply chain operations generate vast amounts of operational data; however, critical knowledge—such as system usage practices, troubleshooting workflows, and resolution techniques—often remains buried within unstructured communications like support tickets, emails, and chat logs. While Retrieval-Augmented Generation (RAG) systems aim to leverage such communications as a knowledge base, their effectiveness
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KDD 2025 Workshop on AI for Supply Chain2025Time series forecasting is a critical first step in generating demand plans for supply chains. Experiments on time series models typically focus on demonstrating improvements in forecast accuracy over existing/baseline solutions, quantified according to some accuracy metric. There is no doubt that forecast accuracy is important; however in production systems, demand planners often value consistency and
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