Customer-obsessed science
Research areas
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November 20, 20254 min readA new evaluation pipeline called FiSCo uncovers hidden biases and offers an assessment framework that evolves alongside language models.
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October 20, 20254 min read
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October 14, 20257 min read
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October 2, 20253 min read
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Featured news
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AEA 2023, NABE 20232023In order to improve prices at Amazon, we created Pricing Labs, a price experimentation platform. Since we do not price discriminate, we must run product-randomized experiments. We discuss how we randomize to prevent spillovers, run different experimental designs (i.e., crossovers) to improve precision, and control for demand trends and differences in treatment groups to get more precise treatment effect
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DCC 20232023Incorporating neural networks into a video codec as an in-loop filter has been shown to provide significant improvements in coding efficiency. Unfortunately, the computational complexity associated with the neural network, specifically the number of multiply-accumulate (MAC) operations, makes these approaches intractable in practice. In this paper, we consider using a multiscale approach to reduce complexity
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AAAI 2023 Workshop on Artificial Intelligence for User-Centric Assistance for at Home Tasks2023For service robots to become general-purpose in everyday household environments, they need not only a large library of primitive skills, but also the ability to quickly learn novel tasks specified by users. Fine-tuning neural networks on a variety of downstream tasks has been successful in many vision and language domains, but research is still limited on transfer learning between diverse long-horizon tasks
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CHIIR 20232023Open-domain question answering (OpenQA) research has grown rapidly in recent years. However, OpenQA usability evaluation in its real world applications is largely left under studied. In this paper, we evaluated the actual user experience of OpenQA model deployed in a large tech company’s production enterprise search portal. From qualitative query log analysis and user interviews, our preliminary findings
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Who moderates on Twitch and what do they do? Quantifying practices in community moderation on TwitchGROUP 20232023Volunteer moderators are an increasingly essential component of effective community management across a range of services, such as Facebook, Reddit, Discord, YouTube, and Twitch. Prior work has investigated how users of these services become moderators, their attitudes towards community moderation, and the work that they perform, largely through interviews with community moderators and managers. In this
Collaborations
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