Customer-obsessed science
Research areas
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October 1, 202610 min readAugmenting a network graph with agentic AI produces a “digital twin” that can help isolate network failures.
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August 21, 20269 min read
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July 30, 20268 min read
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July 29, 20266 min read
Featured news
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2026As conversational AI systems increasingly engage users through multi-turn dialogue across diverse cultural contexts, cross-cultural competence, the ability to recognize, respect, and adapt to cultural differences, is essential for effective human-AI interaction. Existing evaluations largely rely on single-turn settings, overlooking the complexities of real-world, multi-turn conversations where cultural
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2026Budget-constrained agentic search arises when an LLM agent must refine candidates under a small evaluation budget, because validation is expensive, generation requires multiple model calls, or both. In this regime, standard MCTS allocates budget poorly: exploration bonuses dominate at low visit counts, unpromising siblings are expanded before promising chains can deepen, and branching is independent of
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2026Humans effortlessly locate and identify objects by touch alone, even without vision. In contrast, robotic systems rely heavily on vision and struggle with autonomous tactile exploration and object identification. We present TACTFUL, a vision-free tactile exploration framework that enables a multi-fingered robot to autonomously explore confined workspaces, discover objects through contact, and identify them
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RecSys 2026 Workshop for Agentic and Generative AI for E-commerce2026Large-language-model (LLM) agents increasingly operate and evaluate e-commerce workflows, and a recurring building block is a skill router : a semantic-retrieval layer that maps a free-form question to the correct skill in a catalog. The same layer lets an LLM-as-judge evaluator decide which skill should have answered and whether the catalog covers the question at all. In practice it runs on general-purpose
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RecSys 2026 Workshop for Agentic and Generative AI for E-commerce2026Training classifiers for e-commerce catalog management is bottlenecked by two simultaneous scarcities: underspecified task specifications (a bare URL or one-sentence description) and few or no labeled examples. We present MASLOW, to our knowledge the first multi-agent synthetic data pipeline that handles the full journey from underspecified inputs to labeled training data without requiring clean class labels
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