Customer-obsessed science
Research areas
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October 23, 20266 min read“Controllable text to speech” makes speech more expressive, character voices more distinct and consistent.
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October 22, 20266 min read
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October 20, 20263 min read
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October 12, 202614 min read
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Featured news
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CIKM 20262026Generative, LLM-powered search demos beautifully, then collides with production: hard latency deadlines, a bill that scales with traffic, and near-zero tolerance for failure. This experience report argues that the hidden specification for production AI search is the customer's expectation of difficulty—how hard a request looks to them—which sets both the quality they demand and the latency they tolerate
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CIKM 20262026On modern e-commerce stores, customers consume ordered slates of heterogeneous product media—such as images, videos, and 3D renders—before making purchase decisions. Existing media-ranking systems often optimize myopic engagement proxies such as clicks or dwell time, even though product media assets are cooperative informational components of the same item that together help customers find the information
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IEEE UEMCON 20262026The proliferation of Software-as-a-Service (SaaS) applications has created significant data integration complexity. Connecting N SaaS sources (e.g., Salesforce) to M analytical targets (e.g., data lakes, data warehouses) traditionally requires N×M bespoke integrations. This paper presents the SaaS Data Replication Format (SDRF), a JSON-based Change Data Capture (CDC) envelope that decouples SaaS source
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RecSys 20262026Multi-agent collaborative filtering systems coordinate autonomous LLM-powered user and item agents through natural-language interaction to refine preferences and generate recommendations. These systems inherit vulnerabilities from both their data-driven nature and multi-agent interactions, which manifest in distinct ways. Understanding how connectivity modulates vulnerability in these systems could facilitate
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ACM SIGSPATIAL 20262026Geospatial analysis traditionally requires specialized GIS expertise, complex software interfaces, and significant manual effort to orchestrate data from heterogeneous sources. We present Fangorn, an agentic platform that enables analysts to perform sophisticated geospatial intelligence operations through natural language conversation. Fangorn combines a modular tool ecosystem based on the Model Context
Collaborations
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