Customer-obsessed science


Research areas
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July 29, 2025New cost-to-serve-software metric that accounts for the full software development lifecycle helps determine which software development innovations provide quantifiable value.
Featured news
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2024Developing a unified model that can effectively harness heterogeneous resources and respond to a wide range of personalized needs has been a longstanding community aspiration. Our daily choices, especially in domains like fashion and retail, are substantially shaped by multi-modal data, such as pictures and textual descriptions. The vision and language modalities not only offer intuitive guidance but also
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ConEC: Earnings call dataset with real-world contexts for benchmarking contextual speech recognition2024Knowing the particular context associated with a conversation can help improving the performance of an automatic speech recognition (ASR) system. For example, if we are provided with a list of in-context words or phrases — such as the speaker’s contacts or recent song playlists — during inference, we can bias the recognition process towards this list. There are many works addressing contextual ASR; however
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2024Novel-view synthesis through diffusion models has demonstrated remarkable potential for generating diverse and high-quality images. Yet, the independent process of image generation in these prevailing methods leads to challenges in maintaining multiple view consistency. To address this, we introduce ViewFusion, a novel, training-free algorithm that can be seamlessly integrated into existing pre-trained
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2024We present BYOKG, a universal question-answering (QA) system that can operate on any knowledge graph (KG), requires no human-annotated training data, and can be ready to use within a day—attributes that are out-of-scope for current KGQA systems. BYOKG draws inspiration from the remarkable ability of humans to comprehend information present in an unseen KG through exploration—starting at random nodes, inspecting
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2024Most multimodal large language models (MLLMs) learn language-to-object grounding through causal language modeling where grounded objects are captured by bounding boxes as sequences of location tokens. This paradigm lacks pixel-level representations that are impor- tant for fine-grained visual understanding and diagnosis. In this work, we introduce GROUNDHOG, an MLLM developed by grounding Large Language
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