Customer-obsessed science


Research areas
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July 29, 2025New cost-to-serve-software metric that accounts for the full software development lifecycle helps determine which software development innovations provide quantifiable value.
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2024Businesses can benefit from customer feedback in different modalities, such as text and images, to enhance their products and services. However, it is difficult to extract actionable and relevant pairs of text segments and images from customer feedback in a single pass. In this paper, we propose a novel multi-modal method that fuses image and text information in a latent space and decodes it to extract
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Multimodal search has become increasingly important in providing users with a natural and effective way to ex-press their search intentions. Images offer fine-grained details of the desired products, while text allows for easily incorporating search modifications. However, some existing multimodal search systems are unreliable and fail to address simple queries. The problem becomes harder with the large
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2024Assessing the factual consistency of automatically generated texts in relation to source context is crucial for developing reliable natural language generation applications. Recent literature proposes AlignScore which uses a unified alignment model to evaluate factual consistency and substantially outperforms previous methods across many benchmark tasks. In this paper, we take a closer look of datasets
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2024Amazon MemoryDB for Redis is a database service designed for 11 9s of durability with in-memory performance. In this paper, we describe the architecture of MemoryDB and how we leverage open-source Redis, a popular data structure store, to build an enterprise-grade cloud database. MemoryDB offloads durability concerns to a separate low-latency, durable transaction log service, allowing us to scale performance
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2024Object-centric learning (OCL) extracts the representation of objects with slots, offering an exceptional blend of flexibility and interpretability for abstracting low-level perceptual features. A widely adopted method within OCL is slot attention, which utilizes attention mechanisms to iteratively refine slot representations. However, a major drawback of most object-centric models, including slot attention
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