Customer-obsessed science


Research areas
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July 29, 2025New cost-to-serve-software metric that accounts for the full software development lifecycle helps determine which software development innovations provide quantifiable value.
Featured news
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2024Music and media search spell correction is distinct as it involves named entities like artist, album and podcast names, keywords from track titles and catchy phrases from lyrics. Users often mix artist names and keywords from track title or lyrics making spell correction highly contextual. Data drift in search queries caused during calendar event days or a newly released music album, brings a unique challenge
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NAACL 2024 Workshop on Bridging Human-Computer Interaction and Natural Language Processing2024When users want to write a story with a language model (LM) assistant such as ChatGPT, it is often very difficult to provide a prompt that clearly specifies all their interests. For the providers of LM assistants, it is also difficult to ensure their output stories come from a dataset without copyright concerns. Motivated by these limitations, we propose a coarse-to-fine (C2F) tree-based story generation
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2024In task-oriented conversational-AI evaluation, unsupervised methods poorly correlate with human judgments, and supervised approaches lack generalization. Recent advances in large language models (LLMs) show robust zero-shot and few-shot capabilities across NLP tasks. This paper explores using LLMs for automated dialogue quality evaluation, experimenting with various configurations on public and proprietary
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2024Digital assistants have become ubiquitous in e-commerce applications, following the recent advancements in Information Retrieval (IR), Natural Language Processing (NLP) and Generative Artificial Intelligence (AI). However, customers are often unsure or unaware of how to effectively converse with these assistants to meet their shopping needs. In this work, we emphasize the importance of providing customers
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Diffusion models (DMs) can generate realistic images with text guidance using large-scale datasets. However, they demonstrate limited controllability on the generated images. We introduce iEdit, a novel method for text-guided image editing conditioned on a source image and textual prompt. As a fully-annotated dataset with target images does not exist, previous approaches perform subject-specific fine-tuning
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