Customer-obsessed science
Research areas
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August 21, 20269 min readExtendable framework enables testing agents on the full set of capabilities required to successfully complete a procedure, not isolated proxy tasks. -
July 30, 20268 min read -
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July 9, 202610 min read
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Featured news
The Build on Trainium program is a $110 million credit initiative supporting AI research at 30 universities including Stanford, UC Berkeley, UIUC, UCLA, CMU, and MIT, with a focus on Responsible AI.
The Antibody Developability Benchmark is powered by one of the most diverse antibody datasets in public literature, enabling transparent performance evaluation for AI-guided antibody design.
Challenge pushes teams to demonstrate measurable gains in secure-coding performance while building AI agents that advance real-world utility and reliability at scale.
Initiative will fund over 100 doctoral students researching machine learning, computer vision, and natural-language processing at nine universities.
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ICCV 2025 Workshop on Computer Vision in Advertising and Marketing2025The rapid integration of artificial intelligence (AI) in influencer marketing has transformed the industry, offering enhanced efficiency and scalability, while raising critical concerns about authenticity, transparency, and consumer trust preservation. This survey examines current approaches to human-AI collaboration in influencer marketing, analyzing how brands can leverage AI-powered content generation
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AACL 20252025Search queries with superlatives (e.g., best, most popular) require comparing candidates across multiple dimensions, demanding linguistic understanding and domain knowledge. We show that LLMs can uncover latent intent behind these expressions in e-commerce queries through a framework that extracts structured interpretations or hints. Our approach decomposes queries into attribute-value hints generated concurrently
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Journal of the Royal Statistical Society, Series B2025Completely randomized experiments, originally developed by Fisher and Neyman in the 1930s, are still widely used in practice, even in online experimentation. However, such designs are of limited value for answering standard questions in marketplaces, where multiple populations of agents interact strategically, leading to complex patterns of spillover effects. In this paper, we derive the finite-sample properties
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RecSys 2025 Workshop on Generative AI for E-commerce, NeurIPS 2025 Workshop on Reliable ML from Unreliable Data2025As Large Language Models (LLMs) are increasingly deployed in customer-facing applications, a critical yet underexplored question is how users communicate differently with LLM chatbots compared to human agent. In this study, we present empirical evidence that users adopt distinct communication styles when users interact with chatbots versus human agents. Our analysis reveals significant differences in grammatical
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NeurIPS 2025 Workshop on Structured Probabilistic Inference & Generative Modeling2025Large Language Models (LLMs) are increasingly deployed for structured data generation, yet output consistency remains critical for production applications. We introduce a comprehensive framework for evaluating and improving consistency in LLM-generated structured outputs. Our approach combines: (1) STED (Semantic Tree Edit Distance), a novel similarity metric balancing semantic flexibility with structural
Collaborations
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Gretchen Ertl
The program offers unrestricted funds and other resources to support research at academic institutions and non-profit organizations in areas that align with our mission.
A global university competition to drive secure innovation in generative AI technology, which focuses on responsible AI and large language model coding security.
Credit: Wolfram Scheible
We partner with particular academic organizations across the world for deep and sustained collaborations in multiple research areas of mutual interest.
Courtesy of Pai-Ling Yin
We hire world-class academics to work on large-scale technical challenges, while they continue to teach and conduct research at their universities.
