Customer-obsessed science
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July 30, 20268 min readInstead of compromising among parameter updates dictated by different training objectives, ControlG allocates computational capacity to objectives sequentially and dynamically.
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July 9, 202610 min read
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Featured news
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ACL 20232023Knowledge Distillation (KD) (Hinton et al., 2015) is one of the most effective approaches for deploying large-scale pre-trained language models in low-latency environments by transferring the knowledge contained in the large-scale models to smaller student models. Previous KD approaches use the soft labels and intermediate activations generated by the teacher to transfer knowledge to the student model parameters
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ACL Findings 20232023Masked Language Models (MLMs) have proven to be effective for second-pass rescoring in Automatic Speech Recognition (ASR) systems. In this work, we propose Masked Audio Text Encoder (MATE), a multi-modal masked language model rescorer which incorporates acoustic representations into the input space of MLM. We adopt contrastive learning for effectively aligning the modalities by learning shared representations
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ACL 20232023Despite growing interest in applications based on natural customer support conversations, there exist remarkably few publicly available datasets that reflect the expected characteristics of conversations in these settings. Existing task-oriented dialogue datasets, which were collected to benchmark dialogue systems mainly in written human-to-bot settings, are not representative of real customer support conversations
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ACL 2023 Workshop on the Eleventh Dialog System Technology Challenge (DSTC11)2023With increasing demand for and adoption of virtual assistants, recent work has investigated ways to accelerate bot schema design through the automatic induction of intents or the induction of slots and dialogue states. However, a lack of dedicated benchmarks and standardized evaluation has made progress difficult to track and comparisons between systems difficult to make. This challenge track1 , held as
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ACL 20232023The web contains an abundance of user-generated content. While this content is useful for many applications, it poses many challenges due to the presence of offensive, biased, and overall toxic language. In this work, we present a system that identifies and classifies sexist content at different levels of granularity. Using transformer-based models, we explore the value of data augmentation, use of ensemble
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