Customer-obsessed science
Research areas
-
July 30, 20268 min readInstead of compromising among parameter updates dictated by different training objectives, ControlG allocates computational capacity to objectives sequentially and dynamically.
-
-
July 9, 202610 min read
-
Featured news
-
ACL Findings 20232023Understanding users’ intentions in e-commerce platforms requires commonsense knowledge. In this paper, we present FolkScope, an intention knowledge graph construction framework to reveal the structure of humans’ minds about purchasing items. As commonsense knowledge is usually ineffable and not expressed explicitly, it is challenging to perform information extraction. Thus, we propose a new approach that
-
ACL 20232023Identifying granular and actionable topics from customer questions (CQ) posted on e-commerce websites helps surface the missing information on the product detail page expected by customers before making a purchase. Insights on missing information on product page helps brands and sellers enrich the catalog quality to improve the overall customer experience (CX). In this paper, we propose a weakly supervised
-
ACL 20232023We present EPIC (English Perspectivist Irony Corpus), the first annotated corpus for irony analysis based on the principles of data perspectivism. The corpus contains short conversations from social media in five regional varieties of English, and it is annotated by contributors from five countries corresponding to those varieties. We analyse the resource along the perspectives induced by the diversity
-
ACL 20232023In real-world systems, an important requirement for model updates is to avoid regressions in user experience caused by flips of previously correct classifications to incorrect ones. Multiple techniques for that have been proposed in the recent literature. In this paper, we apply one such technique, focal distillation, to model updates in a goal-oriented dialog system and assess its usefulness in practice
-
Mitigating the burden of redundant datasets via batch-wise unique samples and frequency-aware lossesACL 20232023Datasets used to train deep learning models in industrial settings often exhibit skewed distributions with some samples repeated a large number of times. This paper presents a simple yet effective solution to reduce the increased burden of repeated computation on redundant datasets. Our approach eliminates duplicates at the batch level, without altering the data distribution observed by the model, making
Collaborations
View allWhether you're a faculty member or student, there are number of ways you can engage with Amazon.
View all