Customer-obsessed science
Research areas
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August 26, 20265 min readDiscounting the opinions of LLM judges with highly correlated outputs ensures that panels of judges reflect a true diversity of perspectives.
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August 21, 20269 min read
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July 30, 20268 min read
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July 9, 202610 min read
Featured news
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NAACL 20222022Even if recent Transformer-based architectures, such as BERT, achieved impressive results in semantic processing tasks, their fine-tuning stage still requires large scale training resources. Usually, Data Augmentation (DA) techniques can help to deal with low resource settings. In Text Classification tasks, the objective of DA is the generation of well-formed sentences that (i) represent the desired task
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ACL 2022 Workshop on ECNLP2022Product question answering (PQA) aims to automatically address customer questions to improve their online shopping experience. Current research mainly focuses on finding answers from either unstructured text, like product descriptions and user reviews, or structured knowledge bases with pre-defined schemas. Apart from the above two sources, a lot of product information is represented in a semistructured
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NAACL 20222022Large-scale conversational assistants such as Cortana, Alexa, Google Assistant and Siri process requests through a series of modules for wake word detection, speech recognition, language understanding and response generation. An error in one of these modules can cascade through the system. Given the large traffic volumes in these assistants, it is infeasible to manually analyze the data, identify requests
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ACL 2022 Workshop on ECNLP, NAACL 20222022It is of great value to answer product questions based on heterogeneous information sources available on web product pages, e.g., semistructured attributes, text descriptions, user-provided contents, etc. However, these sources have different structures and writing styles, which poses challenges for (1) evidence ranking, (2) source selection, and (3) answer generation. In this paper, we build a benchmark
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CSCML 2022, ICMC 20212022Traditionally, the most data-heavy part of a (D)TLS handshake has been authentication which includes a handshake signature and digital certificates. Although most common (D)TLS usecases are not significantly affected, some constrained ones such as low bandwidth environments or delay sensitive applications can see drastic performance degradation due to big certificates or certificate chains. That has led
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