Customer-obsessed science
Research areas
-
July 30, 20268 min readInstead of compromising among parameter updates dictated by different training objectives, ControlG allocates computational capacity to objectives sequentially and dynamically.
-
-
July 9, 202610 min read
-
Featured news
-
ACL 20232023There has been a surge of interest in utilizing Knowledge Graphs (KGs) for various natural language processing/understanding tasks. The conventional mechanism to retrieve facts in KGs usually involves three steps: entity span detection, entity disambiguation, and relation classification. However, this approach requires additional labels for training each of the three subcomponents in addition to pairs of
-
ACL 20232023E-commerce websites (e.g. Amazon) have a plethora of structured and unstructured information (text and images) present on the product pages. Sellers often either don’t label or mislabel values of the attributes (e.g. color, size etc.) for their products. Automatically identifying these attribute values from an eCommerce product page that contains both text and images is a challenging task, especially when
-
ACL 20232023Knowledge Distillation (KD) (Hinton et al., 2015) is one of the most effective approaches for deploying large-scale pre-trained language models in low-latency environments by transferring the knowledge contained in the large-scale models to smaller student models. Previous KD approaches use the soft labels and intermediate activations generated by the teacher to transfer knowledge to the student model parameters
-
ACL Findings 20232023Masked Language Models (MLMs) have proven to be effective for second-pass rescoring in Automatic Speech Recognition (ASR) systems. In this work, we propose Masked Audio Text Encoder (MATE), a multi-modal masked language model rescorer which incorporates acoustic representations into the input space of MLM. We adopt contrastive learning for effectively aligning the modalities by learning shared representations
-
ACL 20232023Despite growing interest in applications based on natural customer support conversations, there exist remarkably few publicly available datasets that reflect the expected characteristics of conversations in these settings. Existing task-oriented dialogue datasets, which were collected to benchmark dialogue systems mainly in written human-to-bot settings, are not representative of real customer support conversations
Collaborations
View allWhether you're a faculty member or student, there are number of ways you can engage with Amazon.
View all