Customer-obsessed science


Research areas
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September 2, 2025Audible's ML algorithms connect users directly to relevant titles, reducing the number of purchase steps for millions of daily users.
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Featured news
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2024Large Language models (LLMs) have demonstrated impressive in-context learning (ICL) capabilities, where a LLM makes predictions for a given test input together with a few input-output pairs (demonstrations). Nevertheless, the inclusion of demonstrations leads to a quadratic increase in the computational overhead of the self-attention mechanism. Existing solutions attempt to distill lengthy demonstrations
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The Web Conference 2024, 2023 Conference on Digital Experimentation @ MIT (CODE@MIT)2024Adaptive experimental design (AED) methods are increasingly be-ing used in industry as a tool to boost testing throughput or reduce experimentation cost relative to traditional A/B/N testing methods. However, the behavior and guarantees of such methods are not well-understood beyond idealized stationary settings. This paper shares lessons learned regarding the challenges of naively using AED systems in
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Click-through Rate (CTR) module is the foundation block of recommendation system and used for search, content selection, advertising, video streaming etc. CTR is modelled as a classification problem and extensive research is done to improve the CTR models. However, uncertainty method for these models are still an unexplored area. In this work we analyse popular uncertainty methods in the context of recommendation
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The problem of search relevance in the E-commerce domain is a challenging one since it involves understanding the intent of a user’s short nuanced query and matching it with the appropriate products in the catalog. This problem has traditionally been addressed using language models (LMs) and graph neural networks (GNNs) to capture semantic and inter-product behavior signals, respectively. However, the rapid
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International Conference on Business Forecasting and Marketing Intelligence 20242024Accurate sell-in and sell-out forecasting is a ubiquitous problem in the retail industry. It is an important element of any demand planning activity. As a global food and beverage company, Nestle´ has hundreds of products in each geographical location that they operate in. Each product has its sell-in and sell-out time series data, which are forecasted on a weekly and monthly scale for demand and financial
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