Customer-obsessed science
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August 26, 20265 min readDiscounting the opinions of LLM judges with highly correlated outputs ensures that panels of judges reflect a true diversity of perspectives.
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August 21, 20269 min read
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July 30, 20268 min read
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July 9, 202610 min read
Featured news
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EMNLP 20202020Dialogue level quality estimation is vital for optimizing data driven dialogue management. Current automated methods to estimate turn and dialogue level user satisfaction employ hand-crafted features and rely on complex annotation schemes, which reduce the generalizability of the trained models. We propose a novel user satisfaction estimation approach which minimizes an adaptive multi-task loss function
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ICDM 20202020Entity linkage (EL) is a critical problem in data cleaning and integration. In the past several decades, EL has typically been done by rule-based systems or traditional machine learning models with hand-curated features, both of which heavily depend on manual human inputs. With the ever-increasing growth of new data, deep learning (DL) based approaches have been proposed to alleviate the high cost of EL
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Interspeech 20202020For an interactive agent, such as task-oriented spoken dialog systems or chatbots, measuring and adapting to Customer Satisfaction (CSAT) is critical in order to understand user perception of an agent’s behavior and increase user engagement and retention. However, an agent often relies on explicit customer feedback for measuring CSAT. Such explicit feedback may result in potential distraction to users and
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EECV 2020 Workshop on Task-CV2020Training an object detector incrementally has hardly been explored. In this paper, we propose attentive feature distillation which leverages both bottom-up and top-down attentions to mitigate forgetting in incremental detection. Then, we systematically analyze the proposed distillation method in different scenarios across various domains and categories. We find out that, contrary to common understanding
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IWSLT 20202020The evaluation campaign of the International Conference on Spoken Language Translation (IWSLT 2020) featured this year six challenge tracks: (i) Simultaneous speech translation, (ii) Video speech translation, (iii) Offline speech translation, (iv) Conversational speech translation, (v) Open domain translation, and (vi) Non-native speech translation. A total of 30 teams participated in at least one of the
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