Customer-obsessed science
Research areas
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July 30, 20268 min readInstead of compromising among parameter updates dictated by different training objectives, ControlG allocates computational capacity to objectives sequentially and dynamically.
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July 9, 202610 min read
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Featured news
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ACL Findings 20212021The performance of state-of-the-art neural rankers can deteriorate substantially when exposed to noisy inputs or applied to a new domain. In this paper, we present a novel method for fine-tuning neural rankers that can significantly improve their robustness to out-of-domain data and query perturbations. Specifically, a contrastive loss that compares data points in the representation space is combined with
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KDD 20212021Abusive behavior in online retail websites and communities threatens the experience of regular community members. Such behavior often takes place within a complex, dynamic, and large-scale network of users interacting with items. Detecting abuse is challenging due to the scarcity of labeled abuse instances and complexity of combining temporal and network patterns while operating at a massive scale. Previous
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ACL-IJCNLP 2021 Workshop on e-Commerce and NLP (ECNLP)2021Large-scale unsupervised abstractive summarization is sorely needed to automatically scan millions of customer reviews in today’s fast-paced e-commerce landscape. We address a key challenge in unsupervised abstractive summarization – reducing generic and uninformative content and producing useful information that relates to specific product aspects. To do so, we propose to model reviews in the context of
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Interspeech 20212021In deployed real-world spoken language understanding (SLU) applications, data continuously flows into the system. This leads to distributional differences between training and application data that can deteriorate model performance. While regularly retraining the deployed model with new data helps mitigating this problem, it implies significant computational and human costs. In this paper, we develop a
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The Web Conference 2021 Workshop on Knowledge Management in E-Commerce2021Online stores often utilize product relationships such as bundles and substitutes to improve their catalog quality and guide customers through myriad choices. Entity resolution using pairwise product matching models offers a means of inferring relationships between products. In mature data repositories, the relationships may be mostly correct but require incremental improvements owing to errors in the original
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