Customer-obsessed science
Research areas
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July 30, 20268 min readInstead of compromising among parameter updates dictated by different training objectives, ControlG allocates computational capacity to objectives sequentially and dynamically.
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July 9, 202610 min read
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Featured news
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Doctoral Dissertation2022The theme of this work is improving Computer-Assisted Pronunciation Training (CAPT) for the task of languages learning. The central hypothesis is that accuracy of ML models for the detection of pronunciation errors is impacted by the limited amount of training data available, and that this limitation can be overcome by using synthetic speech generation and end-to-end modelling; if a generative model that
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Recsys 2022 Workshop on Multi-Objective Recommender Systems2022Recommendations systems play a central role in improving customer experience on the Amazon retail website. Commonly, Learning-to-Rank (LTR) methods are employed to rank content, however these methods are subject to bias inherent in the observational data that they use for training. This paper studies a domain-specific self-selection bias, called Content Targeting Bias, introduced when content is generated
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Recsys 2022 Workshop on Knowledge-aware and Conversational Recommender Systems2022Amazon Customer Service (CS) provides real-time support for millions of customer contacts every year. While bot-resolver helps automate some traffic, we still see high demand for human agents, also called subject matter experts (SMEs). Customers outreach with questions in different domains (return policy, device troubleshooting, etc.). Depending on their training, not all SMEs are eligible to handle all
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IEEE International Conference on Software Maintenance and Evolution2022Automatic identification of coding best practices can scale the development of code and application analyzers. We present Doc2BP, a deep learning tool to identify coding best practices in software documentation. Natural language descriptions are mapped to an informative embedding space, optimized under the dual objectives of binary and few shot classification. The binary objective powers general classification
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ESEC/FSE 20222022As software development teams adopt DevSecOps practices, application security is increasingly the responsibility of development teams, who are required to set up their own Static Application Security Testing (SAST) infrastructure. Since development teams often do not have the necessary infrastructure and expertise to set up a custom SAST solution, there is an increased need for cloud-based SAST platforms
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