Customer-obsessed science


Research areas
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September 2, 2025Audible's ML algorithms connect users directly to relevant titles, reducing the number of purchase steps for millions of daily users.
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Featured news
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2025The proliferation of multimodal Large Language Models has significantly advanced the ability to analyze and understand complex data inputs from different modalities. However, the processing of long documents remains under-explored, largely due to a lack of suitable benchmarks. To address this, we introduce Document Haystack12 , a comprehensive benchmark designed to evaluate the performance of Vision Language
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2025Graph-structured information offers rich contextual information that can enhance language models by providing structured relationships and hierarchies, leading to more expressive embeddings for various applications such as retrieval, question answering, and classification. However, existing methods for integrating graph and text embeddings, often based on Multi-layer Perceptrons (MLPs) or shallow transformers
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CIKM 20252025To give customers good experience, an e-commerce retailer needs high-quality product information in its catalog. Yet, the raw product information often lacks sufficient quality. For a large catalog that can contain billions of products, manually fixing this information is highly labor-intensive. To address this issue, we propose using the tool use functionality of large language models to automatically
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RecSys 20252025We study offline evaluation of two-stage recommender systems, focusing on the first stage, candidate generation. Traditionally, candidate generators have been evaluated in terms of standard information retrieval metrics, using curated or heuristically labeled data, which does not always reflect their true impact to user experience or business metrics. We instead take a holistic view, measuring their effectiveness
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2025The increasing complexity and fragmentation of financial systems in large organizations have created significant challenges for financial teams, particularly in performing real-time, end-to-end validation, as existing validation methods relying on static rules or batch processing are often inadequate for today's dynamic financial environments. This paper introduces a novel approach using Large Language
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