Michelle K. Lee
Michelle K. Lee, vice president of the Amazon Machine Learning Solutions Lab at Amazon Web Services
Credit: Moshe Zusman Photography Studio

How Michelle K. Lee plans to help businesses tap into the potential of machine learning

The head of Amazon's ML Solutions lab shares the lessons she learned leading a 200-year-old government agency — and why she's excited about the future.

Across many industries, machine learning is emerging as a critical technology for solving complex, real-world problems. From using data to predict health outcomes to making online transactions more secure, companies are finding new ways to use ML — and sometimes they need help.

Michelle K. Lee, in her role as vice president of the Amazon Machine Learning (ML) Solutions Lab at Amazon Web Services (AWS), wants to advance that process.

Prior to joining Amazon in 2019, Lee was an MIT CSAIL (formerly MIT Artificial Intelligence Lab) computer scientist, a tech executive who helped build a company that, like Amazon, grew quickly into a multi-national corporation, a professor, and a public servant. In the latter role, she served as the Under Secretary of Commerce for Intellectual Property and director of the United States Patent and Trademark Office (USPTO) from 2014 to 2017. In this position, Lee was the chief executive officer of one of the largest intellectual property offices in the world with around 13,000 employees and an annual budget in excess of $3 billion, and served as the principal advisor to the president on intellectual property policies.  She is the first woman to hold this position in American history.

Amazon Science recently talked with Lee about her experiences at the patent office, her interest in artificial intelligence, the untapped potential of machine learning, why she was drawn to the ML Solutions Lab, and more.

Q. How did you get interested in machine learning?

I was born and raised in Silicon Valley, so I’ve been around technology my entire life. As a young girl, I loved tinkering, building and making things. I fondly recall building, with my dad, the Heathkit hand-held radio and the TV that eventually sat in our living room. This led me to study engineering and computer science at MIT.  I first became interested in AI when I was a student at MIT. Back then, in the late ‘80s, everyone was excited about AI and how it might transform the world. That didn’t quite happen, but now that the cost of storage is lower, our computing power much greater, and cloud services more widely available, I do believe the time is ripe for AI and machine learning to achieve its promise and become widely available — to be democratized, if you will.

Q. How do you see that democratization being realized? 

More customers from a broader range of industries are starting to use machine learning, and I expect that adoption will continue to accelerate.  In the past, if I was in an area unrelated to the computing and machine learning industry, it was hard for me to tap into and take advantage of that functionality. Now I can be in a completely unrelated business, and I'm still able to explore, build, and deploy machine learning models to help improve my organization, to enhance my customer’s experience, or to solve a very challenging problem.

For example, NASA partnered with my team to use machine learning to understand, and ultimately predict, the occurrence of superstorms. Additionally, and more recently, data scientists from my team worked with AstraZeneca to help pathologists accelerate the classification of tissue samples by utilizing computer vision models. That reduced the time it takes to classify samples by 50%, which means their pharmaceutical research can move faster — that’s very exciting! For another customer, Cerner, one of the largest publicly traded healthcare IT companies, we were able to build a solution that allows researchers to query autotomized and anonymized patient data records. They were able to predict congestive heart failure up to 15 months before a clinical manifestation. These are just a few examples, but there are many more across a wide range of industries.

Q. What challenges remain?

We're in the early stages. If you think of it as a baseball game, the machine learning and AI journey is in the first of nine innings. It’s still hard for some organizations to find the best machine learning use case for their business. Identifying one’s highest-value use cases requires understanding the current state of machine learning technology, assessing your data and prioritizing the business needs of your organization. Once your best use cases have been identified, implementation is often a challenge, as many organizations lack the expertise on their teams, or even compliant access to their data, to implement the machine learning solutions.

Q. Where does the ML Solutions Lab fit in?

The Machine Learning Solutions Lab addresses each of these challenges. It pairs the customer's team with AWS machine learning experts who are data scientists. This team of data scientists and business consultants works to help identify and build machine learning solutions to address high-value machine learning opportunities and a path to production. Once we develop that plan, we can even provide a professional services team to help implement if needed.

We also offer educational training for technical team members, the same machine learning curriculum we use to train AWS engineers and scientists. For business leaders, there’s training aimed at teaching them ways to think about AI so they can better understand both what is possible and how AI might be used to address their business challenges.

Not every problem is solvable by machine learning, but business leaders today should have some understanding of AI and ML, and when it can be used to achieve operational efficiencies and competitive advantage.

Q. Has COVID-19 changed what you are doing?

We're seeing an increased use of AI and ML in a number of areas in response to the pandemic, from research to healthcare. Rarely before has the pace of research and publication been so furious. That’s understandable given the global medical crisis we face. While more research is good, it is hard for scientists to discover research relevant to their work given the exponentially increasing volume of information.

That’s why AWS built the CORD-19 Search tool using services like Amazon Comprehend Medical and Amazon Kendra. This new search tool, powered by machine learning and hosted at CORD19.aws, allows researchers to get answers to questions like, “What do we know about COVID-19 risk factors?” and “Are IL-6 inhibitors key to COVID-19?” or “Which medications were most beneficial in the 2002 SARS outbreak?”

Built on the Allen Institute for AI’s CORD-19 open research dataset of more than 128,000 research papers and other materials, this machine learning solution can extract relevant medical information from unstructured text and delivers robust natural-language query capabilities, helping to accelerate the pace of discovery. 

In the field of medical imaging, meanwhile, researchers are using machine learning to help recognize patterns in images, enhancing the ability of radiologists to indicate the probability of disease and to diagnose it earlier. More generally, all organizations are adjusting to the post-pandemic world, finding new ways to operate effectively and meet customer and employee needs as social distancing and quarantine measures remain in place. Machine learning is facilitating that shift by providing the tools to support remote communication, enable telemedicine, and protect food security, for example.

Q. What inspired you to choose Amazon?

In my prior position, I led a 200-year-old governmental agency, the United States Patent Trademark Office. Part of my job involved digitally transforming the agency. Because of my background at the MIT Artificial Intelligence Lab and with a big data company, I recognized that there was a tremendous opportunity to revolutionize the Patent Office’s business using AI and data analytics.

Michelle K. Lee's USPTO swearing in ceremony

We implemented some basic AI and data analytics solutions to improve the quality and consistency of the patents issued by the patent office. What I came to realize is if the USPTO has machine learning opportunities, so does every organization. The challenge is to identify those opportunities and to have a plan and team to implement them. However, that is often easier said than done.  At the USPTO, there was no way I could hire the talent — the data scientists or machine learning experts — that I have the privilege of working with today at Amazon. And that's what inspired me to lead the ML Solutions Lab at AWS.

As I mentioned earlier, we are a global team of data scientists and business consultants, who work side-by-side with our customers to identify their highest return-on-investment machine learning use cases and to help our customers implement them. What makes this fun and challenging is we do so through ideation sessions, hands-on-keyboard proofs of concepts to illustrate viability, and implementation to production. And we do so bringing learnings from 20 plus years of Amazon’s ML innovations in areas such as fulfillment and logistics, personalization and recommendations, computer vision, translation, fraud prevention, and forecasting and supply chain optimization.

Q. In your capacity as a leader, how do you view diversity?

Diversity in views and experiences is critical to innovation because, by definition, innovations require thinking outside of the box, finding a solution to an existing problem that no one has ever seen before. The broader the perspectives and experiences on the team, the greater the chances for that spark of innovation.

As a leader, I find that I make better decisions when team members challenge my thinking and offer contrary views. I welcome — in fact, I seek out — those contrary views, because the issues facing AI and ML require interdisciplinary approaches. No one person's going to have a complete view and perspective on all the issues relevant to AI and machine learning.

Q. What would you say to women considering a career in ML?

If that's your goal, pursue it with a passion. Don't wait for people who look like you to do what you know needs to be done. I have often been one of a few, or even the only woman, in the room or sitting at the table. Whether that was as a graduate student at the MIT AI Lab and the PhD program, or the first Asian American woman elected partner in my law firm, or the first woman appointed by the president of the United States to lead the United States Patent and Trademark Office. If I waited for people who looked like me to do what I did, I'd still be waiting.

That said, I am very encouraged to see the growing diversity within the field of AI and ML. We all have a long way to go still, but there are brilliant pioneers paving the way for future generations — and I look forward to seeing more in the future.

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Want to watch a movie at the end of a long week, but not sure what to choose? Looking for a new show while you wait for the next season of Game of Thrones to start? So are millions of our Prime Video customers. The Prime Video Relevance team helps customers find relevant videos, channels and topics so they can find content they didn’t even known they were looking for, continuing to surprise them with the depth of our catalog.We tailor our recommendations through a variety of machine learning algorithms including deep learning neural networks, that you will help define and extend. We are looking for creative, customer and details obsessed machine learning scientists who can apply the latest research, state of the art algorithms and machine learning to build highly scalable recommendation and personalization systems. You'll have a chance to collaborate with talented teams of engineers and scientists to run these predictions on distributed systems at incredible scale and speed.As a member of the Prime Video Personalization organization, you will spend your time as a hands-on machine learning practitioner and a research leader. You will play a key role on the team, building and guiding machine learning models from the ground up. At then of the day, you will have the reward of seeing your contributions benefit millions of Amazon.com customers worldwide.Some examples of the things we work on:· Using Neural Networks and Deep Learning techniques to find titles that customers will enjoy· Build and operate services that deliver millions of recommendations per second· Extend models and algorithms to support our ever growing ways of consuming content (subscriptions, live, rentals etc), dealing with unique challenges such as observational bias and rapidly scaling dimensions· Constantly experimenting with changes to the underlying algorithms and models to deliver relevant content to a wide variety of customer experiencesIf you are ready to truly make an impact on a product that is used by millions of people around the world, including your own friends and family, then we would love to talk to you.Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
US, WA, Seattle
Interested in modeling and understanding customer behavior through machine learning, artificial intelligence, and data mining over TB scale data with huge business impact on millions of customers? Join our team of Scientists and Engineers developing models to predict customer behavior and optimize the customer experience with Amazon Prime. This includes identifying who our customers are and providing them with personalized relevant content. As an ML expert, you will partner directly with product owners to intake, build, and directly apply your modeling solutions.There are numerous scientific and technical challenges you will get to tackle in this role, such as global scalability of models, combinatorial optimization, cold start problem, accelerated experimentation, short/long term goals modeling, cohort identification in a semi-supervised setting, and multi-step optimization leading to reinforcement learning of the customer journey. We employ techniques from supervised learning, bandits, optimization, and RL.As the central science team within Prime, our expertise gets routinely called upon to weigh in on a variety of topics. We also emphasize the need and value of scientific research and have developed a strong publication and patent record (internally/externally) which you will be a part of.You will also utilize and be exposed to the latest in ML technologies and infrastructure: AWS technologies (EMR/Spark, Redshift, Sagemaker, DynamoDB, S3, ...), various ML algorithms and techniques (XGBoost, Random Forests, Neural Networks, supervised/unsupervised/semi-supervised/reinforcement learning), and statistical modeling techniques.Major responsibilities· · Build and develop machine learning models and supporting infrastructure at TB scale, in coordination with software engineering teams.· · Leverage Bandits and Reinforcement Learning for Recommendation Systems.· · Develop offline policy estimation tools and integrate with reporting systems.· · Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model implementation.· · Analyze and extract relevant information from large amounts of Amazon’s historical business data to help automate and optimize key processes.· · Work closely with the business to understand their problem space, identify the opportunities and formulate the problems.· · Use machine learning, data mining, statistical techniques and others to create actionable, meaningful, and scalable solutions for the business problems.· · Design, develop and evaluate highly innovative models and statistical approaches to understand and predict customer behavior and to solve business problems.
US, WA, Seattle
Interested in modeling and understanding customer behavior through machine learning, artificial intelligence, and data mining over TB scale data with huge business impact on millions of customers? Join our team of Scientists and Engineers developing models to predict customer behavior and optimize the customer experience with Amazon Prime. This includes identifying who our customers are and providing them with personalized relevant content. As an ML expert, you will partner directly with product owners to intake, build, and directly apply your modeling solutions.There are numerous scientific and technical challenges you will get to tackle in this role, such as global scalability of models, combinatorial optimization, cold start problem, accelerated experimentation, short/long term goals modeling, cohort identification in a semi-supervised setting, and multi-step optimization leading to reinforcement learning of the customer journey. We employ techniques from supervised learning, bandits, optimization, and RL.As the central science team within Prime, our expertise gets routinely called upon to weigh in on a variety of topics. We also emphasize the need and value of scientific research and have developed a strong publication and patent record (internally/externally) which you will be a part of.You will also utilize and be exposed to the latest in ML technologies and infrastructure: AWS technologies (EMR/Spark, Redshift, Sagemaker, DynamoDB, S3, ...), various ML algorithms and techniques (XGBoost, Random Forests, Neural Networks, supervised/unsupervised/semi-supervised/reinforcement learning), and statistical modeling techniques.Major responsibilities· · Build and develop machine learning models and supporting infrastructure at TB scale, in coordination with software engineering teams.· · Leverage Bandits and Reinforcement Learning for Recommendation Systems.· · Develop offline policy estimation tools and integrate with reporting systems.· · Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model implementation.· · Analyze and extract relevant information from large amounts of Amazon’s historical business data to help automate and optimize key processes.· · Work closely with the business to understand their problem space, identify the opportunities and formulate the problems.· · Use machine learning, data mining, statistical techniques and others to create actionable, meaningful, and scalable solutions for the business problems.· · Design, develop and evaluate highly innovative models and statistical approaches to understand and predict customer behavior and to solve business problems.
US, WA, Seattle
Are you excited about powering Amazon’s physical stores’ expansion through the application of Machine Learning and Big Data technologies? Do you thrive in a fast-moving, innovative environment that values data-driven decision making, scalable solutions, and sound scientific practices? We are looking for experienced scientists to build the next level of intelligence that will help Amazon physical stores grow and succeed.Our team is responsible for building the core intelligence, insights, and algorithms that support the real estate acquisition strategies for Amazon physical stores. We are tackling cutting-edge, complex problems — such as predicting the optimal location for new Amazon stores — by bringing together numerous data assets from disparate sources inside and outside of Amazon, and using best-in-class modeling solutions to extract the most information out of them.You will have a proven track-record of delivering solutions using advanced science approaches. You will be comfortable using a variety of tools and data sources to answer high-impact business questions. You will transform one-off models into automated systems. You will be able to break down complex information and insights into clear and concise language and be comfortable presenting your findings to audiences with a broad range of backgrounds.Responsibilities:· Develop production software systems utilizing advanced algorithms to solve business problems.· Analyze and validate data to ensure high data quality and reliable insights.· Partner with data engineering teams across multiple business lines to improve data assets, quality, metrics and insights.· Proactively identify interesting areas for deep dive investigations and future product development.· Design and execute experiments, and analyze experimental results in collaboration with Product Managers, Business Analysts, Economists, and other specialists.· Leverage industry best practices to establish repeatable applied science practices, principles & processes.
US, WA, Seattle
Global Talent Management (GTM) at Amazon owns a suite of products which helps drive career development for hundreds of thousands of Amazonians across the world. GTM - Science utilizes a wide array of data sources to conduct analytics and create predictive models that fuel recommendations, actions, and insights in nearly a dozen software systems. The team itself is composed of a variety of scientists and engineers with varied backgrounds, coming together to create diverse and innovative solutions to the problems faced by the one of the world’s largest and fastest growing workforces.This role will support the advancement of key workforce planning products owned by the team. The role will be a scientific lead for forecasting in the organization and a thought leader for forecasting applications throughout HR. If you’re interested in building models used regularly by thousands of Amazonians, to inform talent management decisions, this role is for you. You will support interesting, analytical problems, in an environment where you get to learn from other experienced economists and apply econometrics at massive scale.You will build econometric models, using our world class data systems, and apply economic theory to solve business problems in a fast moving environment. Economists at Amazon will be expected to develop new techniques to process large data sets, address quantitative problems, and contribute to design of automated systems around the company.· Build and operationalize econometric and statistical models· Perform model refreshes or updates to analyses as needed· Work collaboratively with economists and research scientists to assist in the design and implementation of analysis to answer challenging HR questions· Interpret and communicate results to outside customers· Aggregate and analyze data pulled from disparate sources (HR, Finance or other business systems) and related industry and external benchmarks; provide insights and a point of view on analysis and recommendations· Assist in the design and delivery of automated, scalable analytical models to stakeholders· Report results in a manner which is both statistically rigorous and compellingly relevant
US, VA, Arlington
Global Talent Management (GTM) at Amazon owns a suite of products which helps drive career development for hundreds of thousands of Amazonians across the world. GTM - Science utilizes a wide array of data sources to conduct analytics and create predictive models that fuel recommendations, actions, and insights in nearly a dozen software systems. The team itself is composed of a variety of scientists and engineers with varied backgrounds, coming together to create diverse and innovative solutions to the problems faced by the one of the world’s largest and fastest growing workforces.This role will support the advancement of key workforce planning products owned by the team. The role will be a scientific lead for forecasting in the organization and a thought leader for forecasting applications throughout HR. If you’re interested in building models used regularly by thousands of Amazonians, to inform talent management decisions, this role is for you. These are exciting fast-paced businesses in which work on extremely interesting analytical problems, in an environment where you get to learn from other experienced economists and apply econometrics at massive scale.You will build econometric models, using our world class data systems, and apply economic theory to solve business problems in a fast moving environment. Economists at Amazon will be expected to develop new techniques to process large data sets, address quantitative problems, and contribute to design of automated systems around the company.· Build and operationalize econometric and statistical models· Perform model refreshes or updates to analyses as needed· Work collaboratively with economists and research scientists to assist in the design and implementation of analysis to answer challenging HR questions· Interpret and communicate results to outside customers· Aggregate and analyze data pulled from disparate sources (HR, Finance or other business systems) and related industry and external benchmarks; provide insights and a point of view on analysis and recommendations· Assist in the design and delivery of automated, scalable analytical models to stakeholders· Report results in a manner which is both statistically rigorous and compellingly relevant