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Conversational AI

Building software and systems that help people communicate with computers naturally, as if communicating with family and friends.
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  • On evaluating conversational agents
    Anushree Venkatesh, Chandra Khatri, Ashwin Ram, Fenfei Guo, Raefer Gabriel, Ashish Nagar, Rohit Prasad, Ming Cheng, Behnam Hedayatnia, Angeliki Metallinou, Rahul Goel, Shaohua Yang, Anirudh Raju
    NeurIPS 2017
    2017
    Conversational agents are exploding in popularity. However, much work remains in the area of non goal-oriented conversations, despite significant growth in research interest over recent years. To advance the state of the art in conversational AI, Amazon launched the Alexa Prize, a 2.5-million dollar university competition where sixteen selected university teams built conversational agents to deliver the
    Conversational AI
  • Learning Robust Dialog Policies in Noisy Environments
    Maryam Fazel-Zarandi, Shang-Wen Li, Jin Cao, Jared Casale, Peter Henderson, David Whitney, Alborz Geramifard
    NeurIPS 2017
    2017
    Modern virtual personal assistants provide a convenient interface for completing daily tasks via voice commands. An important consideration for these assistants is the ability to recover from automatic speech recognition (ASR) and natural language understanding (NLU) errors. In this paper, we focus on learning robust dialog policies to recover from these errors. To this end, we develop a user simulator
    Conversational AI
  • Just ASK: Building an Architecture for Extensible Self-Service Spoken Language Understanding
    Anjishnu Kumar, Arpit Gupta, Julian Chan, Sam Tucker, Björn Hoffmeister, Markus Dreyer, Stanislav Peshterliev, Ankur Gandhe, Denis Filimonov, Ariya Rastrow, Christian Monson, Agnika Kumar
    NeurIPS 2017
    2017
    This paper presents the design of the machine learning architecture that underlies the Alexa Skills Kit (ASK) a large scale Spoken Language Understanding (SLU) Software Development Kit (SDK) that enables developers to extend the capabilities of Amazon’s virtual assistant, Alexa. At Amazon, the infrastructure powers over 25,000 skills deployed through the ASK, as well as AWS’s Amazon Lex SLU Service. The
    Conversational AI
  • Compressed Time Delay Neural Network for Small-footprint Keyword Spotting
    Ming Sun, David Snyder, Yixin Gao, Varun Nagaraja, Mike Rodehorst, Sankaran Panchapagesan, Nikko Ström, Spyros Matsoukas, Shiv Vitaladevuni
    Interspeech 2017
    2017
    In this paper we investigate a time delay neural network (TDNN) for a keyword spotting task that requires low CPU, memory and latency. The TDNN is trained with transfer learning and multi-task learning. Temporal subsampling enabled by the time delay architecture reduces computational complexity. We propose to apply singular value decomposition (SVD) to further reduce TDNN complexity. This allows us to first
    Conversational AI
  • On Evaluating and Comparing Conversational Agents
    Anushree Venkatesh, Chandra Khatri, Ashwin Ram, Fenfei Guo, Raefer Gabriel, Ashish Nagar, Rohit Prasad, Ming Cheng, Behnam Hedayatnia, Angeliki Metallinou, Rahul Goel, Anirudh Raju
    NeurIPS 2017
    2017
    Conversational agents are exploding in popularity. However, much work remains in the area of non goal-oriented conversations, despite significant growth in research interest over recent years. To advance the state of the art in conversational AI, Amazon launched the Alexa Prize, a 2.5-million dollar university competition where sixteen selected university teams built conversational agents to deliver the
    Conversational AI
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Applied Scientist, Central Seller Fulfillment
IN, KA, Bengaluru
We are seeking a stellar Machine Learning scientist who has experience developing and shipping large scale ML products with visible customer impact. We would prefer if your previous work has been in developing scalable Agentic, RL or forecasting systems. Strong academic background in Statistics, Machine Learning & Deep Learning is required with Tier -1 publications being a plus. • Master’s degree in CS or ML related fields • Scientist/Tech Lead creating and shipping impactful ML products. • Ability to write clear, structured and modularized code in Python. • Expertise in Deep Learning frameworks such as Tensorflow, Keras and Pytorch & Agentic frameworks such as LangChain, Crew AI etc. • Industry experience designing complex scalable AI systems. • Experience and technical expertise across various science domains. Crucial ones being statistics, deep & machine learning. • Experience creating data pipelines & proficient in querying data from Spark/HIVE/Redshift/other large scale data warehousing platforms. • Expert in distilling informal customer requirements into problem definitions, dealing with ambiguity and formulating ML products to solve these problems. Key job responsibilities In this position, you will be a key contributor (with direct leadership visibility) building, productionizing (real & batch) and measuring impact of state of the art personalized Gen AI systems for Amazon global selling partners and contribute to Amazon wide research in this area in the form of publications and white papers. You will work with global leaders and teams across time zones on a regular basis. About the team Millions of Sellers list their products for sale on the Amazon Marketplace. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices. In this ecosystem our team plays a critical role in enabling Sellers across EU5, China, Japan, Australia, Brazil and Turkey to make their Selection available to customers globally and deliver the experience they have come to expect from Amazon. We help independent sellers compete against our first-party business by investing in and offering them the very best selling tools we could imagine and build. We are pushing the boundaries of these machine learning tools in areas of Agentic, recommendation and forecasting systems to help our sellers sell more and across borders.
Applied Scientist, Central Seller Fulfillment
IN, KA, Bengaluru
We are seeking a stellar Machine Learning scientist who has experience developing and shipping large scale ML products with visible customer impact. We would prefer if your previous work has been in developing scalable Agentic, RL or forecasting systems. Strong academic background in Statistics, Machine Learning & Deep Learning is required with Tier -1 publications being a plus. • Master’s degree in CS or ML related fields • Scientist/Tech Lead creating and shipping impactful ML products. • Ability to write clear, structured and modularized code in Python. • Expertise in Deep Learning frameworks such as Tensorflow, Keras and Pytorch & Agentic frameworks such as LangChain, Crew AI etc. • Industry experience designing complex scalable AI systems. • Experience and technical expertise across various science domains. Crucial ones being statistics, deep & machine learning. • Experience creating data pipelines & proficient in querying data from Spark/HIVE/Redshift/other large scale data warehousing platforms. • Expert in distilling informal customer requirements into problem definitions, dealing with ambiguity and formulating ML products to solve these problems. Key job responsibilities In this position, you will be a key contributor (with direct leadership visibility) building, productionizing (real & batch) and measuring impact of state of the art personalized Gen AI systems for Amazon global selling partners and contribute to Amazon wide research in this area in the form of publications and white papers. You will work with global leaders and teams across time zones on a regular basis. About the team Millions of Sellers list their products for sale on the Amazon Marketplace. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices. In this ecosystem our team plays a critical role in enabling Sellers across EU5, China, Japan, Australia, Brazil and Turkey to make their Selection available to customers globally and deliver the experience they have come to expect from Amazon. We help independent sellers compete against our first-party business by investing in and offering them the very best selling tools we could imagine and build. We are pushing the boundaries of these machine learning tools in areas of Agentic, recommendation and forecasting systems to help our sellers sell more and across borders.
Machine Learning Scientist / Applied Scientist, EU Prime and Marketing Analytics & Science (PRIMAS)
ES, M, Madrid
Are you interested in changing how Amazon does marketing — moving beyond platform-optimized broad reach to campaigns that find the right customer, at the right moment, using Amazon's unmatched 1P data? We are seeking an Applied Scientist to join PRIMAS (Prime & Marketing Analytics and Science). In this role, you will design and run the experiments that answer the foundational question for EU marketing: does adding 1P audience signal on top of Value-Based Optimization (VBO) improve marketing efficiency — and if so, for which customer cohorts, on which surfaces, and at what scale? Amazon's current marketing model is largely platform-led: we set objectives and let platforms optimize toward conversion. This approach works well for broad acquisition but systematically underserves lifecycle goals — it cannot distinguish between a Bargain Hunter who will never pay full price and a high-potential customer one nudge away from becoming a Prime member. This role sits at the center of changing that. You will build the 1P audiences, design the experiments that test them, and generate the evidence that guides how Amazon allocates hundreds of millions in marketing spend. Year 1 is an experimentation year. You will deploy 1P audiences across multiple surfaces and channels — Meta, Google, Amazon Display Ads — and measure incrementally against VBO baselines. The goal is not to replace platform optimization but to understand when and where the combination of 1P signal + VBO outperforms VBO alone, and to build the experimental infrastructure that makes this learning scalable. Key job responsibilities 1P Audience Development & Experimentation: - Build and validate 1P audience segments from Amazon behavioral, transactional, and lifecycle data - Design experiments that isolate the incremental effect of 1P audience signal over platform VBO baselines - Deploy audiences across activation surfaces and establish measurement standards that make cross-surface comparison valid Causal Measurement & Incrementality: - Apply causal inference methods to measure the true incremental lift of audience-based targeting vs. VBO - Develop power analysis frameworks and guardrails that enable rapid experimentation without underpowered or conflated tests - Deliver optimization recommendations grounded in experimental evidence: which cohorts respond, which surfaces deliver, which creative strategies drive behavior change Scaling the Learning: - Build reusable audience and measurement frameworks that can be deployed across campaigns and channels — year 1 experiments should produce infrastructure, not one-off analyses - Document experimental learnings in a way that informs both the 2026 roadmap and the business case for investing further in 1P audience capabilities in 2027+ - Partner with engineering and PMT to translate validated audience prototypes into production-ready solutions that scale beyond the experimentation phase About the team The PRIMAS team, is part of a larger tech tech team of 100+ people called WIMSI (WW Integrated Marketing Systems and Intelligence). WIMSI core mission is to accelerate marketing technology capabilities that enable de-averaged customer experiences across the marketing funnel: awareness, consideration, and conversion.
Data Scientist, network planning optimization world wide, Supply Chain Optimization Technology
GB, London
Have you ever ordered a product on Amazon and when that box with the smile arrived you wondered how it got to you so fast? Have you wondered where it came from and how much it cost Amazon to deliver it to you? We are looking for a Data Scientist who will be responsible to develop scientific solutions to optimize our fulfillment strategy across multiple regions of the world (EU, JP, IN and more), to maximize our Customer Experience and minimize our cost and carbon footprint. You will partner with the worldwide scientific community to help design the optimal fulfillment strategy for Amazon. You will also collaborate with technical teams to develop optimization tools for network flow planning and execution systems. Finally, you will also work with business and operational stakeholders to influence their strategy and gather inputs to solve problems. To be successful in the role, you will need deep analytical skills and a strong scientific background. The role also requires excellent communication skills, and an ability to influence across business functions at different levels. You will work in a fast-paced environment that requires you to be detail-oriented and comfortable in working with technical, business and technical teams. Key job responsibilities - Design and develop mathematical models to optimize inventory placement and product flows. - Design and develop statistical and optimization models for planning Supply Chain under uncertainty. - Manage several, high impact projects simultaneously. - Consult and collaborate with business and technical stakeholders across multiple teams to define new opportunities to optimize our Supply Chain. - Communicate data-driven insights and recommendations to diverse senior stakeholders through technical and/or business papers. - Leverage LLMs to improve explainability of our optimization solutions and drive engagement from supply chain planners across the world.
Research Software Engineer, Calibration, MQS Center for Quantum Computing
US, CA, San Francisco
The Models, Quantum, and Silicon (MQS) Center for Quantum Computing (CQC) is a multi-disciplinary team of scientists, engineers, and technicians, on a mission to develop a fault-tolerant quantum computer. We are looking to hire a Research Software Engineer to join our growing Software team. You will work closely with our experimental physics teams to enable their work characterizing, calibrating, and operating novel quantum devices. The ideal candidate should be able to translate high-level science requirements into software implementations (e.g. Python APIs/frameworks, data analysis pipelines, calibration nodes) that are performant, scalable, and intuitive. This requires someone who (1) has a strong desire to work within a team of scientists and engineers, and (2) demonstrates ownership in initiating and driving projects to completion. This role has a particular emphasis on working directly with experimental physicists to develop scientific software workflows that enable scaling to larger quantum devices. Inclusive Team Culture Here at Amazon, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Export Control Requirement Due to applicable export control laws and regulations, candidates must be either a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be able to obtain a US export license. If you are unsure if you meet these requirements, please apply and Amazon will review your application for eligibility. Key job responsibilities - Architect extensible & intuitive frameworks for running quantum computing experiments and analyzing data. - Leverage the latest techniques in quantum calibration to enable scaling to larger devices. - Optimize the performance of experiment & analysis tools to enable faster experiment throughput. - Develop dashboards that allow experimentalists to inspect and control the state of quantum device calibration. - Deploy and maintain cloud infrastructure that supports increasingly-complex science workflows. - Empower scientists to actively contribute to the codebase through mentorship and documentation. We are looking for candidates with strong engineering principles, a bias for action, superior problem-solving, and excellent communication skills. Working effectively within a team environment is essential. As a Research Software Engineer embedded in a broader research science organization, you will have the opportunity to work on new ideas and stay abreast of the field of experimental quantum computation. A day in the life The majority of your time will be spent on projects that extend the functional capabilities or performance of our internal research software stack. This requires working backwards from the needs of our science staff in the context of our larger experimental roadmap. You will translate science and software requirements into design proposals balancing implementation complexity against time-to-delivery. Once a design proposal has been reviewed and accepted, you’ll drive implementation and coordinate with internal stakeholders to ensure a smooth roll out. Because many high-level experimental goals have cross-cutting requirements, you’ll often work closely with other engineers or scientists or on the team. About the team You will be joining the Software group within the MQS Center of Quantum Computing. Our team is comprised of scientists and software engineers who are building scalable software that enables quantum computing technologies.
Data Scientist, Demand Forecasting
US, WA, Bellevue
What does it take to build a foundation model that can forecast demand for hundreds of millions of products — including ones that have never been sold before? At Amazon, our Demand Forecasting team is tackling one of the most ambitious challenges in applied time series research: building large-scale foundation models that generalize across an enormous and diverse catalog of products, geographies, and business contexts. This is not incremental modeling work. We are redefining what's possible in demand forecasting. Our team operates at a scale that is unmatched in industry. We run experiments across millions of products simultaneously, pushing the boundaries of what foundation models can learn from vast, heterogeneous time series data. We are also exploring novel data generation techniques that augment our already unprecedented dataset — opening new frontiers in model generalization and forecasting for products with limited or no sales history. The models you build here will ship to production and directly influence hundreds of millions of dollars in automated inventory decisions every week, labor plans for tens of thousands of employees, and Amazon's financial outlook. Beyond operational impact, this team contributes to the broader scientific community and advances the state of the art in time series foundation models. If you are a scientist who wants to work at the frontier of time series research, at a scale no academic lab or startup can match, and see your work deployed to real-world impact — this is the team for you. Key job responsibilities - Design and run rigorous experiments at scale to evaluate and improve foundation model performance across hundreds of millions of products, geographies, and business verticals - Lead the end-to-end lifecycle of forecasting models — from research and experimentation through production launch — including defining success metrics, obtaining stakeholder sign-off, and managing rollout - Conduct online and offline labs to measure the real-world impact of forecast improvements beyond accuracy, including downstream supply chain, inventory, and financial outcomes - Develop and deploy production-grade deep learning and statistical models using Python, Scala, SQL, and related tools - Perform large-scale exploratory data analysis to uncover patterns, identify opportunities, and inform model development - Translate complex research findings into clear insights and recommendations for technical and non-technical stakeholders at all levels - Contribute to Amazon's scientific community and the broader research field through collaboration and publication in top-tier venues A day in the life No two days look the same, but most will involve some combination of deep technical work, cross-functional collaboration, and scientific thinking at a scale you won't find anywhere else. You might start the morning reviewing the results of an experiment running across hundreds of millions of products — analyzing whether a new foundation model variant is improving generalization on cold-start items, or whether a novel data generation approach is meaningfully shifting forecast quality. You'll dig into the numbers, form a hypothesis, and design the next iteration. Later in the day, you could be in a stakeholder review, walking business and engineering partners through a set of launch metrics — explaining not just forecast accuracy, but the downstream supply chain and financial impact your model is driving. Getting a model to production at Amazon requires rigor: you'll define success criteria, run online and offline labs to validate real-world impact, and build the case for sign-off across technical and business stakeholders. You'll write code — Python, Scala, SQL — to process and analyze data at a scale most scientists never encounter. You'll collaborate closely with scientists, engineers, and business teams, and contribute to research that has a real chance of being published and advancing the field. The work is hard, the problems are unsolved, and the impact is immediate. If you want to do research that ships — this is where you do it. About the team The Demand Forecasting team sits at the heart of Amazon's supply chain, building the science that determines what products are available, when, and at what cost — for hundreds of millions of customers around the world. Our mission is to push the frontier of what's possible in large-scale time series forecasting, and to deploy that science where it creates real, measurable impact. We are a team of scientists who care deeply about both research rigor and real-world outcomes. We don't just publish — we ship. And we don't just ship — we measure, iterate, and raise the bar. Our work spans the full lifecycle: from foundational research and large-scale experimentation to production deployment and downstream impact measurement across supply chain, inventory, and financial planning.
Sr. Applied Scientist, Prime Video - Generative AI
US, CA, Sunnyvale
Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video subscriptions such as Apple TV+, HBO Max, Peacock, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads. Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience. As a Prime Video team member, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people. We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you! Key job responsibilities As an Applied Scientist at Prime Video, you will have end-to-end ownership of the product, related research and experimentation, applying advanced machine learning techniques in computer vision (CV), Generative AI, multimedia understanding and so on. You’ll work on diverse projects that enhance Prime Video’s content localization, image/video understanding, and content personalization, driving impactful innovations for our global audience. Other responsibilities include: - Research and develop generative models for controllable synthesis across images, video, vector graphics, and multimedia - Innovate in advanced diffusion and flow-based methods (e.g., inverse flow matching, parameter efficient training, guided sampling, test-time adaptation) to improve efficiency, controllability, and scalability. - Advance visual grounding, depth and 3D estimation, segmentation, and matting for integration into pre-visualization, compositing, VFX, and post-production pipelines. - Design multimodal GenAI workflows including visual-language model tooling, structured prompt orchestration, agentic pipelines. A day in the life Prime Video is pioneering the use of Generative AI to empower the next generation of creatives. Our mission is to make world-class media creation accessible, scalable, and efficient. We are seeking an Applied Scientist to advance the state of the art in Generative AI and to deliver these innovations as production-ready systems at Amazon scale. Your work will give creators unprecedented freedom and control while driving new efficiencies across Prime Video’s global content and marketing pipelines. This is a newly formed team within Prime Video Science!
Manager, Applied Science, International Seller Services
US, WA, Seattle
Are you interested in leading growth initiatives for one of Amazon’s most significant and fastest growing businesses? Selling Partners offer hundreds of millions of unique products and are a critical to delivering on our vision of offering the Earth’s largest selection and lowest prices. The Amazon Marketplace enables over 2 million third-party selling partners in eleven marketplaces to list their products for sale to Amazon customers across the world. Within our WW Marketplace business, International Seller Services (ISS) oversees the recruiting and development of Selling Partners for all of our international marketplaces (e.g. UK, Germany, Japan, Middle East etc.). ISS also enables global selling, helping Sellers in one country expand and sell internationally. Are you fascinated by the power of Natural Language Processing (NLP) and Large Language Models (LLM) to transform the way we interact with technology? Are you passionate about applying advanced machine learning techniques to solve complex challenges in the e-commerce space? If so, the Central Science Team of Amazon's International Seller Services has an exciting opportunity for you as an Applied Science Manager. We are seeking an experienced science leader who is adept at a variety of skills; especially in generative AI, computer vision, and large language models that will help international sellers succeed as they sell on Amazon. The right candidate will provide science leadership, establish the right direction and vision, build team mechanisms, foster the spirit of collaboration and innovation within the org, and execute against a roadmap. This leader will provide both technical direction as well as manage a sizable team of scientists. They will need to be adept at recruiting, launching AI models into production, writing vision/direction documents, and building team mechanisms that will foster innovation and execution. Additionally, while the position is based in Seattle, this leader will interact with global leaders and teams in Europe, Japan, China, Australia, and other regions. Key job responsibilities Key job responsibilities Responsibilities include: * Drive end-to-end applied science projects that have a high degree of ambiguity, scale, complexity. * Provide technical / science leadership related to NLP, computer vision and large language models. * Research new and innovative machine learning approaches. * Recruit high performing Applied Scientists to the team and provide mentorship. * Establish team mechanisms, including team building, planning, and document reviews. * Communicate complex technical concepts effectively to both technical and non-technical stakeholders, providing clear explanations and guidance on proposed solutions and their potential impact.
Applied Scientist II, Strategic Account Services (SAS)
GB, London
Amazon Strategic Account Services (SAS) Tech Organization is looking for an Applied Scientist Applied Scientist who can autonomously drive scientific innovations from research to production, developing sophisticated AI solutions that serve both Amazon's global seller base and internal Marketplace Consultants. Working in a highly collaborative environment, you'll leverage expertise in machine learning, operations research, and statistics to translate theoretical advances in LLMs, probabilistic modeling, and optimization into practical applications. The role demands strong capabilities in prototyping and iterative improvement, bridging cutting models with real-world applications while maintaining scientific rigor and measurable business impact. Key job responsibilities - Lead the development of sophisticated AI solutions leveraging deep learning, LLMs, and advanced machine learning techniques to transform both seller operations and internal consultancy capabilities at scale - Define and drive long-term scientific vision for the organization, translating complex business challenges into innovative technical solutions that advance the state-of-the-art in applied machine learning - Design and implement advanced ML architectures combining multiple learning paradigms - from reinforcement learning and causal inference to predictive modeling - to tackle critical marketplace challenges - Architect next-generation recommendation and optimization systems that handle complex multi-dimensional constraints while maintaining robustness and interpretability at scale - Drive end-to-end development of AI applications from research through production, collaborating with engineering teams to ensure successful deployment and conducting rigorous A/B experiments to validate impact - Pioneer novel applications of foundation models and generative AI, developing sophisticated evaluation frameworks while maintaining Amazon's high standards for accuracy and reliability - Lead technical discussions across organizational boundaries, effectively communicating complex scientific concepts to diverse stakeholders while staying at the forefront of ML/AI research advancements About the team What is Amazon Strategic Account Services (SAS)? The SAS team aims to accelerate the full potential of our Sellers, helping them to navigate the increasing complexity of the e-commerce space. Our team provides in-depth strategic consultancy using a data-driven, collaborative, and a Customer-focused approach to achieve commercial goals of Amazon Sellers.
Senior Applied Scientist, Sponsored Products Bidding
US, WA, Seattle
Amazon Advertising is one of Amazon's fastest growing and most profitable businesses. As a core product offering within our advertising portfolio, Sponsored Products (SP) helps merchants, retail vendors, and brand owners succeed via native advertising, which grows incremental sales of their products sold through Amazon. The SP team's primary goals are to help shoppers discover new products they love, be the most efficient way for advertisers to meet their business objectives, and build a sustainable business that continuously innovates on behalf of customers. Our products and solutions are strategically important to enable our Retail and Marketplace businesses to drive long-term growth. We deliver billions of ad impressions and millions of clicks and break fresh ground in product and technical innovations every day! Within Sponsored Products, the Bidding team is responsible for defining and delivering a collection of advertising products around bid controls (dynamic bidding, bid recommendations, etc.) that drive discovery and sales. Our solutions generate billions in revenue and drive long-term growth for Amazon’s Retail and Marketplace businesses. We deliver billions of ad impressions, millions of clicks daily, and break fresh ground to create world-class products. We are highly motivated, collaborative, and fun-loving team with an entrepreneurial spirit - with a broad mandate to experiment and innovate. You will invent new experiences and influence customer-facing shopping experiences to help suppliers grow their retail business and the auction dynamics that leverage native advertising; this is your opportunity to work within the fastest-growing businesses across all of Amazon! Define a long-term science vision for our advertising business, driven fundamentally from our customers' needs, translating that direction into specific plans for research and applied scientists, as well as engineering and product teams. This role combines science leadership, organizational ability, technical strength, product focus, and business understanding. Key job responsibilities As a Senior Applied Scientist on this team, you will: • Lead a new initiative across Sponsored Products Bidding focused on AI/ML based features. • Be the technical leader in AI, Machine Learning; lead efforts within this team and across other teams. • Perform hands-on analysis and modeling of enormous data sets to develop insights that increase traffic monetization and merchandise sales, without compromising the shopper experience. • Drive end-to-end AI/Machine Learning projects that have a high degree of ambiguity, scale, complexity. • Build models, perform proof-of-concept, experiment, optimize, and deploy your models into production; work closely with software engineers to assist in productionizing your AI/ML models. • Run A/B experiments, gather data, and perform statistical analysis. • Establish scalable, efficient, automated processes for large-scale data analysis, machine-learning model development, model validation and serving. • Research new and innovative AI/ machine learning approaches. • Recruit Applied Scientists to the team and provide mentorship. A day in the life Why you will love this opportunity: Amazon is investing heavily in building a world-class advertising business. This team defines and delivers a collection of advertising products that drive discovery and sales. Our solutions generate billions in revenue and drive long-term growth for Amazon's Retail and Marketplace businesses. We deliver billions of ad impressions, millions of clicks daily, and break fresh ground to create world-class products. We are a highly motivated, collaborative, and fun-loving team with an entrepreneurial spirit - with a broad mandate to experiment and innovate. Impact and Career Growth: You will invent new experiences and influence customer-facing shopping experiences to help suppliers grow their retail business and the auction dynamics that leverage native advertising; this is your opportunity to work within the fastest-growing businesses across all of Amazon! Define a long-term science vision for our advertising business, driven from our customers' needs, translating that direction into specific plans for research and applied scientists, as well as engineering and product teams. This role combines science leadership, organizational ability, technical strength, product focus, and business understanding. About the team The Sponsored Products and Brands team at Amazon Ads is re-imagining the advertising landscape through the latest generative AI technologies, revolutionizing how millions of customers discover products and engage with brands across Amazon.com and beyond. We are at the forefront of re-inventing advertising experiences, bridging human creativity with artificial intelligence to transform every aspect of the advertising lifecycle from ad creation and optimization to performance analysis and customer insights. We are a passionate group of innovators dedicated to developing responsible and intelligent AI technologies that balance the needs of advertisers, enhance the shopping experience, and strengthen the marketplace. If you're energized by solving complex challenges and pushing the boundaries of what's possible with AI, join us in shaping the future of advertising. The SPB Bidding team within Sponsored Products and Brands is focused on guiding and supporting Millions of advertisers to meet their advertising needs of creating and managing ad campaigns. At this scale, the complexity of diverse advertiser goals, campaign types, and market dynamics creates both a massive technical challenge and a transformative opportunity: even small improvements in bidding systems can have outsized impact on advertiser success and Amazon’s retail ecosystem. Our vision is to build a highly personalized, context-aware bidding system that leverages auction simulations, ML models, and optimization algorithms. This framework, will operate across SPB bidding system and proactively delivering value based on deep understanding of the advertiser. To execute this vision, we collaborate closely with stakeholders across Ad Console, Sales, and Marketing to identify opportunities—from high-level product guidance down to granular recommendations—and deliver them through a tailored, personalized experience. Our work is grounded in state-of-the-art bidding agent architectures, tool integration, reasoning frameworks, and model customization approaches (including tuning and preference optimization), ensuring our systems are both scalable and adaptive.
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