New Approach to Language Modeling Reduces Speech Recognition Errors by Up to 15%

Language models are a key component of automatic speech recognition systems, which convert speech into text. A language model captures the statistical likelihood of any particular string of words, so it can help decide between different interpretations of the same sequence of sounds.

Automatic speech recognition works better when language models adapt to conversational context: the probabilities of the phrases “Red Sox” and “red sauce”, for instance, are very different if the customer is asking about sports or recipes. So when a voice service introduces a new capability, which creates a new set of conversational contexts, it makes sense to update the associated language model.

But building language models requires a large body of training data, which may be lacking for newly launched capabilities. New capabilities are frequently bootstrapped with formal grammars, which generate sample sentences by producing variations on a sometimes very complex set of templates.

Using a formal grammar to produce enough data to train a language model would be prohibitively time consuming, so instead, AI researchers usually make do with a random sampling of the grammar’s output.

In a paper we’re presenting at this year’s IEEE Spoken Language Technologies conference, we propose an alternative. We describe an algorithm that can analyze a particular mathematical representation of a grammar’s rules — a graphical representation — and directly calculate the probability that the grammar will produce any given string of words.

We also describe a technique for integrating language models generated directly from grammars with existing language models, in a way that doesn’t degrade the performance of established capabilities.

In our experiments, language models produced by our method reduced the error rates of speech recognition systems by as much as 15%, relative to language models that sampled the output of the same grammars. We believe that our method could improve the performance of newly launched Alexa capabilities, before their ordinary use begins to generate more realistic training data.

In natural-language-understanding (NLU) research, a grammar generally consists of a list of rules governing word or phrase substitutions. For instance, one rule might declare that in the phrase “I want to”, the words “need” or “would like” can be substituted for “want”. Other rules might link to catalogues of entity names — a list of song names that can follow the word “play,” for instance.

Sample_grammar.png._CB459480040_.png
A sample grammar for a recipe application. The variable DISH_NAME links to a catalogue of entity names.

NLU researchers usually implement grammars using so-called finite-state transducers, or FSTs. An FST can be represented as what computer scientists call a graph. Graphs, in this sense, are usually depicted as circles, or nodes, that are connected by line segments, or edges. A network diagram is a common example of a graph.

In the graph of a formal-grammar FST, the edges (line segments) represent valid linguistic substitutions, and the nodes (circles) represent states of progress in the production of a text string. So, for instance, if a given node of the graph represents the text string “I want,” it might have two edges, one representing the “need”/“want” substitution and the other representing the “would like”/“want” substitution. Traversing one of those edges leads to a different state — either “I need” or “I would like”.

When the FST generates sample sentences, it works its way through the graph, building up strings of text one word or phrase at a time. Associated with each edge is (in addition to a pair of substitutable words) a probability, which indicates how likely the FST is to choose one branch or another when constructing a sample sentence.

We use these probabilities to construct a language model. Our algorithm first identifies every string of text encoded by the FST, and then, for each of them, it identifies every path through the graph that could lead to it. Using the probabilities associated with the edges along all of those paths, it then computes the frequency with which the FST will produce that particular string.

To integrate our new language model with the existing one, we use a machine learning system to infer the optimal balance of the probabilities encoded in both. In the paper, we present three different ways of doing this (three different loss functions), depending on the type of training data available for the new NLU capability: no data, synthetic (grammar-generated) data, or real audio transcriptions.

We evaluated our system on three different NLU capabilities: one that looks up stock prices, one that finds and dictates recipes, and one that books airline tickets. We found that the improvement offered by our method reflected the complexity of the associated grammar, peaking at 15% for the flight-booking capability.

It makes intuitive sense that, the more complex the grammar, the more training data would be required to produce an accurate language model, and the less reliable the data-sampling approach would be. Consequently, we suspect that our method will provide greater gains on more challenging tasks.

Acknowledgments: Ariya Rastrow, Björn Hoffmeister

Related content

US, WA, Seattle
Are you interested in building Agentic AI solutions that solve complex builder experience challenges with significant global impact? The Security Tooling team designs and builds high-performance AI systems using LLMs and machine learning that identify builder bottlenecks, automate security workflows, and optimize the software development lifecycle—empowering engineering teams worldwide to ship secure code faster while maintaining the highest security standards. As a Data Scientist on our Security Tooling team, you will focus on building state-of-the-art ML models to enhance builder experience and productivity. You will identify builder bottlenecks and pain points across the software development lifecycle, design and apply experiments to study developer behavior, and measure the downstream impacts of security tooling on engineering velocity and code quality. Our team rewards curiosity while maintaining a laser-focus on bringing products to market that empower builders while maintaining security excellence. Competitive candidates are responsive, flexible, and able to succeed within an open, collaborative, entrepreneurial, startup-like environment. At the forefront of both academic and applied research in builder experience and security automation, you have the opportunity to work together with a diverse and talented team of scientists, engineers, and product managers and collaborate with other teams. This role offers a unique opportunity to work on projects that could fundamentally transform how builders interact with security tools and how organizations balance security requirements with developer productivity. Key job responsibilities • Design and implement novel AI/ML solutions for complex security challenges and improve builder experience • Balance theoretical knowledge with practical implementation • Navigate ambiguity and create clarity in early-stage product development • Collaborate with cross-functional teams while fostering innovation in a collaborative work environment to deliver impactful solutions • Design and execute experiments to evaluate the performance of different algorithms and models, and iterate quickly to improve results • Establish best practices for ML experimentation, evaluation, development and deployment About the team Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
GB, MLN, Edinburgh
Do you want to make a real difference to real people's lives? Want to design and build fair and explainable systems which automate recruitment processes across Amazon? Come and be part of a team that develops new machine learning (ML) technologies, which help Amazon scale for its customers by recruiting diverse teams. Join our Recommendations team within Intelligent Talent Acquisition (ITA) where you’ll build machine learning products that transform how job seekers find opportunities and recruiters discover talent. You’ll develop sophisticated recommendation systems powering both Amazon Jobs and internal hiring platforms, operating at global scale to match the right people with the right positions. Using techniques including representation learning, reinforcement learning, and probabilistic modeling, your work will directly improve efficiency for recruiters and help candidates find their ideal roles. This position offers the chance to solve complex problems with significant impact by creating systems that make Amazon’s entire hiring ecosystem more effective while collaborating with scientists across the organization. Key job responsibilities - Design and implement machine learning models that power recommendation systems for job seekers and recruiters, ensuring high performance, scalability, and reliability at global scale. Our ideal candidate has a strong scientific foundation and experience of statistical analysis and model building and has a passion for fairness and explainability in ML systems. - Collaborate with engineers, scientists, and product managers to define requirements, create solutions, and deliver products that improve the hiring experience. - Participate in the full software development lifecycle including scoping, design, coding, testing, documentation, deployment, and maintenance of recommendation systems and ML models. - Solve complex ML problems using optimal data structures and algorithms, making thoughtful trade-offs between efficiency and maintainability. - Stay current with scientific literature and develop novel approaches that address business challenges in talent acquisition. You will have the opportunity to provide feedback on scientific work across the organization helping the entire Intelligent Talent Acquisition organization improve. A day in the life You might spend the morning reviewing a colleague’s code for a new recommendation algorithm feature, then collaborate with product managers to refine requirements for an upcoming enhancement. After lunch, you’ll dive into model development, analyzing performance metrics from recent A/B tests and implementing improvements to the job-seeker recommendation pipeline. Throughout the day, you’ll participate in scientific discussions with peers across the organization, providing valuable feedback while continuing to refine your expertise. About the team The Recommendations team is a hybrid group of software engineers and applied scientists located in Edinburgh. We build tools that match people to jobs and jobs to people, optimizing experiences for both recruiters and candidates. Our work directly impacts Amazon’s ability to find and hire exceptional talent globally. The team maintains a collaborative environment with regular knowledge sharing and mentorship opportunities. We work closely with our product teams to understand business needs and develop innovative scientific solutions that improve hiring outcomes across both industry and student requisitions worldwide.
US, NY, New York
The PXT (People Experience and Technology) AMX Research is seeking a highly skilled and motivated Research Scientist to join our team. You will be leading manager experience research space to support the PXT talent evaluation/talent management initiatives. If you enjoy innovating, thinking big and want to contribute directly to the success of a growing team, you may be a prime candidate for this position. Key job responsibilities Design experiments, test hypotheses, and build actionable models Conduct quantitative analyses of talent management data and trends Conduct qualitative data collection and analysis Partner closely and drive effective collaborations across multi-disciplinary research and product teams Consult on appropriate analytic methodologies and scope research requests
US, MA, N.reading
Amazon is on a mission to redefine the future of automation — and we're looking for exceptional talent to help lead the way. We are building the next generation of advanced robotic systems that seamlessly blend cutting-edge AI, sophisticated control systems, and novel mechanical design to create adaptable, intelligent automation solutions capable of operating safely alongside humans in dynamic, real-world environments. At Amazon, we leverage the power of machine learning, artificial intelligence, and advanced robotics to solve some of the most complex operational challenges at a scale unlike anywhere else in the world. Our fleet of robots spans hundreds of facilities globally, working in sophisticated coordination to deliver on our promise of customer excellence — and we're just getting started. As an Applied Scientist in Robot Perception, you will be at the forefront of this transformation. You will develop and deploy state-of-the-art perception algorithms that enable robots to truly understand and interact with the physical world — bridging the gap between theoretical research and real-world impact. Bringing deep expertise in Computer Vision and a nuanced understanding of the capabilities and limitations of modern Vision-Language Models (VLMs), you will innovate boldly and push the boundaries of what's possible. Our vision for the Perception layer is ambitious: to enable seamless, intelligent interaction between the user, the robot, and its environment. This is a rare opportunity to work at the intersection of deep learning, large language models, and robotics — contributing to research that doesn't just advance the field, but reshapes it. You will collaborate with world-class teams pioneering breakthroughs in dexterous manipulation, locomotion, and human-robot interaction, all at an unprecedented scale. Join us in building intelligent robotic systems that will define the future of automation and human-robot collaboration. Key job responsibilities - Design, develop, and deploy perception algorithms for robotics systems, including object detection, segmentation, tracking, depth estimation, and scene understanding - Contribute to research initiatives in computer vision, sensor fusion and 3D perception - Collaborate with cross-functional teams including robotics engineers, software engineers, and product managers to define and deliver perception capabilities - Drive end-to-end ownership of ML models — from data collection and labeling strategy to training, evaluation, and deployment - Define and track key metrics to measure perception system performance in real-world environments - Publish research findings in top-tier venues (CVPR, ICCV, ECCV, ICRA, NeurIPS, etc.) and contribute to patents A day in the life - Train ML models for deployment in simulation and real-world robots, identify and document their limitations post-deployment - Contribute to technical discussions within your team and with key stakeholders to develop innovative solutions to address identified limitations - Actively contribute to brainstorming sessions on adjacent topics, bringing fresh perspectives that help peers grow and succeed — and in doing so, build lasting trust across the team
US, MA, Boston
We are looking for researchers who aim to build super-intelligent AI systems that leverage proof assistants to guide learning and reasoning. Our neuro-symbolic AI technology is applied across a wide range of science and engineering domains within Amazon, and you will join the team at the forefront of this research. As a Principal Applied Scientist, you will play a pivotal role in shaping the definition, vision, and development of product features from beginning to end. You will: - Define and implement new neuro-symbolic applications that employ scalable and efficient approaches to solve complex problems. - Work in an agile, startup-like development environment, where you are always working on the most important stuff. - Deliver high-quality scientific artifacts. About the team We work closely with academia. Our team includes an Amazon Scholar in mathematics, and we maintain active research collaborations with faculty at leading CS departments (MIT, Berkeley, CMU).
US, WA, Bellevue
Do you want to join an innovative team applying machine learning, advanced optimization techniques, and Large Language Models (LLMs) to transform the delivery of heavy and bulky items for Amazon customers? Are you excited about working with large-scale operational data and developing models that solve real-world logistics and fulfillment challenges? If so, the Amazon Extra Large (AMXL) Science team may be the right fit for you. AMXL is Amazon's specialized business for delivering heavy and bulky items, including appliances, furniture, fitness equipment, and mattresses, with a premium customer experience that includes room-of-choice delivery, at-home installations, and assembly services. We are seeking an Applied Scientist to help develop scalable machine learning and optimization solutions that improve delivery efficiency, capacity planning, network design, and customer experience across our rapidly growing network. In this role, you will partner with senior scientists and engineers to translate complex operational problems into data-driven solutions, build and evaluate models, and contribute to next-generation fulfillment and logistics systems. Key job responsibilities Apply machine learning, statistical techniques, time series modeling, and operations research to build and improve models for delivery routing, capacity planning, demand forecasting, workforce scheduling, and network optimization Analyze large-scale historical and real-time operational data to identify efficiency patterns, bottlenecks, and emerging trends across the AMXL network Develop, validate, and deploy innovative models under the guidance of senior scientists to improve cost-to-serve and customer experience Experiment with emerging technologies, including Generative AI and LLMs, to enhance automation, scheduling, and operational decision-making Collaborate closely with software engineers to implement models in real-time production systems Partner with operations, product, and business teams to translate operational insights into actionable improvements Build scalable, automated pipelines for data analysis, model training, and validation Monitor model performance and provide clear reporting on key operational and business metrics Research and prototype new modeling approaches to improve system performance and delivery quality A day in the life You will be working within a dynamic, diverse, and supportive group of scientists who share your passion for innovation and excellence in logistics and fulfillment science. You will work closely with business partners, operations teams, and engineering teams to create end-to-end scalable machine learning solutions that address real-world challenges across AMXL's heavy and bulky delivery network, including demand forecasting, capacity planning, routing optimization, and customer experience improvement. You will build scalable, efficient, and automated processes for large-scale data analyses, model development, model validation, and model implementation in production systems. You will also provide clear and compelling reports on your solutions to both technical and non-technical stakeholders, and contribute to the ongoing innovation and knowledge-sharing that are central to the team's success. About the team The AMXL (Amazon Extra Large) Worldwide Science team is a multidisciplinary organization of data scientists, applied scientists, and product managers dedicated to solving some of the most complex supply chain and logistics challenges in Amazon's heavy bulky business. The team's mission is to leverage advanced analytics, machine learning, and optimization science to drive measurable improvements across the AMXL end-to-end supply chain — from inbound fulfillment and middle-mile transportation to last-mile delivery of heavy and bulky items. The science team transforms complex operational data into actionable intelligence that directly impacts customer experience, cost efficiency, and delivery performance at a worldwide scale.
US, CA, Pasadena
The Amazon Web Services (AWS) Center for Quantum Computing in Pasadena, CA, is looking to hire a Quantum Research Scientist in the Processor Test and Measurement group. You will join a multi-disciplinary team of theoretical and experimental physicists, materials scientists, and hardware and software engineers working at the forefront of quantum computing. You should have a deep and broad knowledge of experimental measurement techniques. Candidates with a track record of original scientific contributions will be preferred. We are looking for candidates with strong engineering principles, resourcefulness and a bias for action, superior problem solving, and excellent communication skills. Working effectively within a team environment is essential. As a research scientist you will be expected to work on new ideas and stay abreast of the field of experimental quantum computation. Key job responsibilities We are looking to hire a Research Scientist to develop and test novel calibration and optimization tools for Quantum Error Correction on large scale quantum processors. You will be on a team of engineers and scientists at the frontier of quantum processor control and error correction. You are expected to take part in high-impact research projects that intersect with our engineering roadmap. We are looking for candidates with strong engineering principles and resourcefulness. Organization and communication skills are essential. A day in the life About the team Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Dedicated Cloud (ADC) roles engage with AWS customers who require specialized security solutions for their cloud services. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be either a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be able to obtain a US export license. If you are unsure if you meet these requirements, please apply and Amazon will review your application for eligibility.
JP, 13, Tokyo
We are seeking an exceptional Senior Data Scientist to join our JP Seller Services team, where you will play a pivotal role in enabling seller growth and success on Amazon Marketplace through innovative products, technology, and data-driven solutions. As a key member of JP Seller Services, you will collaborate with cross-functional stakeholders across Amazon to develop sophisticated AI-native science solutions and innovative problem-solving products through advanced analytics, machine learning, statistical modeling and generative AI. These solutions will enable seller business growth on Amazon Marketplace and deliver key strategic decisions impacting our entire business. The ideal candidate combines strong technical depth with the strategic thinking to address complex business problems at scale. Key job responsibilities (1) Implement AI-driven solutions to streamline and accelerate the science model development and evaluation cycle, enabling faster iteration and impact delivery. (2) Develop science-based solutions to optimize seller engagement channel strategies. (3) Build and scale end-to-end AI-native recommendation models using generative AI and ML to identify critical seller challenges and unlock business growth opportunities. (4) Collaborate with stakeholders to transform business insights into rigorous scientific solutions.
IN, KA, Bengaluru
Alexa+ is Amazon’s next-generation, AI-powered assistant. Building on the original Alexa, it uses generative AI to deliver a more conversational, personalized, and effective experience. The Trust CX Innovations team is looking for an Applied Scientist with strong background in Generative AI space to build solutions that help in upholding customer trust for Alexa+. As an Applied Scientist in Trust CX innovations, you will be at the forefront of developing innovative solutions to critical challenges in AI trust and privacy. You'll lead research in trust-preserving machine learning techniques. We are working on revolutionizing the way Amazonians work and collaborate. You will help us achieve new heights of productivity through the power of advanced generative AI technologies. Key job responsibilities - Lead research initiatives in generative AI, focusing on LLMs, multimodal models, and frontier AI capabilities - Develop innovative approaches for model optimization, including prompt engineering, few-shot learning, and efficient fine-tuning - Pioneer new methods for AI safety, alignment, and responsible AI development - Design and execute sophisticated experiments to evaluate model performance and behavior - Lead the development of production-ready AI solutions that scale efficiently - Collaborate with product teams to translate research innovations into practical applications - Guide engineering teams in implementing AI models and systems at scale - Author technical papers for top-tier conferences - File patents for novel AI technologies and applications A day in the life You will be working with a group of talented scientists on researching algorithm and running experiments to test scientific proposal/solutions to improve our trust-preserving experiences. This will involve collaboration with partner teams including engineering, PMs, data annotators, and other scientists to discuss data quality, policy, and model development. You work closely with partner teams across Alexa to deliver platform features that require cross-team leadership. About the team Who We Are: Trust CX Innovations is a strategic innovation team within Amazon Devices & Services that focuses on advancing AI technology while prioritizing customer trust and experience. Our team operates at the intersection of artificial intelligence, privacy engineering and customer-centric design. Our Mission: To pioneer trustworthy AI innovations that delight customers while setting new standards for privacy and responsible technology development. We aim to transform how Amazon builds AI products by creating solutions that balance innovation with customer trust.
US, WA, Seattle
Advertising is a complex, multi-sided market with many technologies at play within the industry. The industry is rapidly growing and evolving as viewers are shifting from traditional TV viewing to streaming video and publishers are increasingly adding video content to their online experiences. Amazon’s video advertising is a rising competitor in this industry. Amazon’s service has differentiated assets in our customer & audience insights, exclusive video content, and associated inventory that position us well as an end-to-end service for advertisers and agencies. We are innovating at the intersection of advertising, e-commerce, and entertainment. Amazon Publisher Monetization (APM) is looking for a a passionate and experienced scientist who is adept at a variety of skills; especially in generative AI, computer vision, and large language models that will accelerate our plans to maximize yield via AI-driven contextual targeting, Ads syndication and more. The ideal candidate will be an inventor at heart, they will provide science expertise, rapidly prototype, iterate, and launch, foster the spirit of collaboration and innovation within our larger sister teams and their scientists, and execute against a compelling product roadmap designed to bring AI-led science innovation to solve one of the most challenging problems in advertising. Key job responsibilities This role is focused on shaping our approach to the solving the trifecta of advertising - serving the right ad to the right viewer at the right moment - delivering engaging ads for viewers, improved performance for advertisers, and maximizing the yield of our supply inventory. Responsibilities include: * Partner deeply with Product and Engineering to develop AI-based solutions to generating contextual signals across both video (VOD and Live) and display ads. * Drive end-to-end applied science projects that have a high degree of ambiguity, scale, complexity. * Provide technical/science leadership related to computer vision, large language models and contextual targeting. * Research new and innovative machine learning approaches. * Partner with Applied Scientists across the broader org to make the most of prior art and contribute back to this community the innovation that you come up with.