Customer-obsessed science


Research areas
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July 29, 2025New cost-to-serve-software metric that accounts for the full software development lifecycle helps determine which software development innovations provide quantifiable value.
Featured news
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Large language models (LLMs) have achieved remarkable performance on various natural language processing tasks, but training LLMs at scale is extremely resource-intensive, requiring substantial computational power, memory, and energy consumption. This has motivated research into efficient training methods, particularly during the pre-training phase. There are two main approaches to approximate full-rank
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2024Online paging is a fundamental problem in the field of online algorithms, in which one maintains a cache of 𝑘 slots as requests for fetching pages arrive online. In the weighted variant of this problem, each page has its own fetching cost; a substantial line of work on this problem culminated in an (optimal) 𝑂(log 𝑘)-competitive randomized algorithm, due to Bansal, Buchbinder and Naor (FOCS’07). Existing
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RecSys 2024 Workshop on Causality, Counterfactuals & Sequential Decision-Making (CONSEQUENCES)2024Modern e-commerce services frequently target customers with incentives or interventions to engage them in their products such as games, shopping, video streaming, etc. This customer engagement increases acquisition of more customers and retention of existing ones, leading to more business for the company while improving customer experience. Often, customers are either randomly targeted or targeted based
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MLNextG242024In wireless communications, collaborative spectrum sensing is a process that leverages radio frequency (RF) data from multiple RF sensors to make more informed decisions and lower the overall risk of failure in distributed settings. However, most research in collaborative sensing focuses on homogeneous systems using identical sensors, which would not be the case in a real world wireless setting. Instead
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Large Language Models (LLMs) have brought with them an unprecedented interest in AI in society. This has enabled their use in several day to day applications such as virtual assistants or smart home agents. This integration with external tools also brings several risk areas where malicious actors may try to inject harmful instruc-tions in the user query (direct prompt injection) or in the retrieved information
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